I had a problem with my phones charging port for a while and struggled fixing it. I gave it to other businesses but nothing ever worked before I tried zRepair. They fixed my issue in less than 5 minut... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought a Iphome 15 Pro today in fonez. Best customer service i’ve received ever. Nathan not only can do his job correctly and have a laugh while staying professional he has amazing communication sk... Se mer
Two separate instances irked me in the cork store . First replacing a battery which wasn’t installed correctly and made the phone roasting hot . Also told bare a faced lie regarding battery health an... Se mer
Företaget har svarat
I accidentally broke the screen on my iPhone 12 Pro Max, and Matheus was a lifesaver! He managed to repair it within just a couple of hours, and the phone looks as good as new. On top of that, he ga... Se mer
Företagsinformation
Skrivet av företaget
Sim Free Phones Ireland, Unlocked Phones, Accessories, Device Repair. Fonez is Ireland's NO: 1 shop for buying second-hand/used phones, tablets & MacBooks. Shop online. or Visit one of our store in Galway.
Kontaktuppgifter
5 Corbett Court S/C, H91 WK8V, Galway, Irland
- +353 87 165 6602
- info@fonez.ie
- fonez.ie
4,5
Utmärkt
435 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
fonez fraudsters cheated me
fonez fraudsters cheated me, I ordered samsung s21 ultra 5G 256 GB, they broke it, they sent me s21 ultra 5G 128GB and delivered a broken phone, this is unfair 👎👎👎👎👎😡😡😡😡
7 juli 2024
Svar från Fonez
Hi
We are very sorry to hear you didn't enjoy your recent experience with us here at Fonez we value your feedback if you would like to reach out to our customer care team at - Info@fonez.ie and provide more details on your recent experience and hopefully resolve this issue for you
Kind Regards Fonez
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Charger plus cables delivered promptly…
Charger plus cables delivered promptly and would use company again.
30 juni 2024
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Phone that I purchased in this shop…
Phone that I purchased in this shop happened to break a couple of day after my warranty expired. After paying for a repair to have inside parts of phone replaced, the following day my screen is not working. Refused to take accountability and repair the screen after I just paid foe the initial repair. The technician man was so rude. After being a. Customer here for the last 3 years I will definitely not be returning. I have never met a man so ignorant and rude.
24 juni 2024
Omdöme utan inbjudan
Svar från Fonez
Hi
We are very sorry to hear you didn't enjoy your recent experience with us here at Fonez we value your feedback if you would like to reach out to our customer care team at - Info@fonez.ie and provide more details on your recent experience we will aim to use this feedback to improve our customer experience.
kind Regards
Fonez
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Brilliant service at cork shop
22 juni 2024
Omdöme utan inbjudan
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Helpful staff
The staff members are very helpful and kind. I was in the Cork shop in Oliver Plunkett earlier today and Dom solved all my doubts and helped me pick the most appropriate phone for me.
17 juni 2024
Omdöme utan inbjudan
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
As we are always seeking to improve our service and customer experience we greatly appreciate this kind of feedback.
Great selection at super prices
Great selection at super prices. Very impressed protector screens were fitted to phones before dispatch. Prompt dispatch
5 juni 2024
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Fast delivery with every phone I’ve…
Fast delivery with every phone I’ve purchased and the phones are as described, good quality rated phones have a few scratches and great quality rated phones have only two or three noticeable scratches.
20 maj 2024
Omdöme utan inbjudan
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us
Really good experience in fonez today…
Really good experience in fonez today bought a I phone 12 pro in cork store
15 maj 2024
Omdöme utan inbjudan
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Disappointing Experience: Misleading Product Listing and Poor Customer Service at Fonez
My experience with Fonez regarding the purchase of Apple AirPods Pro was unfortunately disappointing. I initially visited the Galway store on April 30th, hoping to purchase the AirPods Pro, but they were out of stock. I was informed they would be back in stock the following day. However, upon returning, they had not arrived yet. I was advised to order them online for next day delivery.
When I checked their website in-store, the listing for the AirPods Pro wasn't clear whether it was the older Lightning model or the current USB-C model. Seeking clarification, I asked the staff, who assured me it was the USB-C model.
Trusting this information, I placed my order on May 1st, only to receive the item on May 9th, much later than expected. To my dismay, upon opening the package, I discovered it was actually the Lightning model, not the USB-C as I had been assured.
After reaching out to Fonez in an attempt to rectify the mistake, I received a disappointing response stating that due to the seal being broken, they were unable to accept a return or exchange. Despite explaining the situation, highlighting the ambiguity of their online listing, and referencing the assurance provided by their Galway store staff, no solution was offered. According to the representative I spoke to via their live chat, their management had confirmed that nothing could be done. I inquired about the possibility of speaking directly with management but never received a reply from the Fonez representative.
Overall, I'm deeply disappointed by the misinformation provided by Fonez and their unwillingness to resolve the issue. Despite the product being available at a lower price from Harvey Norman, I chose to shop with Fonez based on the assurances they provided and the promise of quick delivery. However, this experience has left me with no intention of returning as a customer.
9 maj 2024
Svar från Fonez
Hi
We are very sorry to hear you didn't enjoy your recent experience with us here at Fonez we value your feedback and we aim to improve our customer experience using your feedback. To your above message, we do state on our receipts that any purchase of a new sealed item cannot result in a refund if that item's seal has been broken This is an industry-wide standard across a wide range of companies and retailers of electronics. But As stated above we will use your feedback to work on improving our customer experience in the future.
Cork store
Dom was extremely helpful in the Cork store, helped me pick out the right phone!
12 maj 2024
Omdöme utan inbjudan
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Product exactly as described and…
Product exactly as described and delivered right on time
8 maj 2024
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Svar från Fonez
Thank you for taking the time to leave us a review
As I can see your order with us, was a preowned Device and SIM card pins are not supplied with these products, SIM card Pins are only supplied with New Decives, if you would like to contact us Via Email we can arrange for a SIM pin to be sent out to you free of charge
As we are always seeking to improve our service and customer experience we greatly appreciate the feedback..
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Very good experience and service in the…
Very good experience and service in the cork store
23 april 2024
Omdöme utan inbjudan
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
cork store unbelievable service and…
cork store unbelievable service and really helpful !!
21 april 2024
Omdöme utan inbjudan
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
The phone landed the day after ordering…
The phone landed the day after ordering and my wife is delighted with it.
10 april 2024
Svar från Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
As we are always seeking to improve our service and customer experience we greatly appreciate this kind of feedback.
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