Fonez Omdömen 

Great communication. Phone as described. Very swift delivery.

Very helpful

Phone is in poor condition

Product v satisfactory. Price good. Prompt delivery.

phone was delivered the day after ordering. iphone 12 in perfect condition.

Two separate instances irked me in the cork store . First replacing a battery which wasn’t installed correctly and made the phone roasting hot . Also told bare a faced lie regarding battery health and official Apple batteries . Secondly declined a refund on an unopened case with receipt . Wouldn’t recommend doing business with these people.

Good job and excellent

Swift delivery, great price.

Fantastic service. Delivered in 24 hours... Brilliant

Super quick and great stock.

I needed advice on what type of phone would be best for me. I got wise advice. Thanks to you at Fonez

Ordered phone on Sunday and it arrived via DPD on Tuesday, very fast service phone is as described would highly recommend

How easy it was to purchase the Phone the site was easy to navigate.
I received the phone in two days.

phone came in under two days with a charger and working however i did pay for a phone in great condition and it came quite dirty and with scratches around the side of it

I purchased the highest quality grade MacBook from them in early May. The laptop worked fine for just over two weeks, but then it stopped working for no apparent reason. As I was traveling, I offered to send the laptop home and requested a refund. They declined, citing their company’s 7-day refund policy. After several emails discussing my entitlement to a refund, they agreed to reimburse my repair fees once I arrived in Melbourne, which I accepted even though I would have preferred a refund then.

A month later, upon arriving in Melbourne, I asked for a recommended repair store but received no response. I found a repair shop on my own, but after several days, they couldn't identify the issue. I am now sending the laptop back home, and once again, the company is refusing to refund me upon receiving this faulty macbook back, reiterating their unreasonable 7 refund policy.

I am not accepting a replacement or repair, as I have read numerous reviews indicating that multiple customes have had issues with products sold and even the replacements they received.

Under the Irish Consumer Rights Act, I am entitled to a refund if a fault occurs within 30 days of purchase. When I requested this within the 30 days, it was refused. Additionally, for major faults which I would consider the laptop not working one, the consumer is entitled to ask for a refund.

Refer to the Irish Consumers Right CCPC.IE

I now have no choice but to pursue this issue through the small claims procedure, as this company is denying me my basic consumer rights. Despite making this clear via email, they continue to fall back on their unfair 7-day refund policy.