Wanted to swap my return flight for a different date soon after booking and they tried charging me £160 penalty that they wouldn’t move on. I understand there being some fee for doing so but as extort... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was well pleased how efficient the service provided in booking my flight meticulously from the start to end.In particular I was handled very politely by Mohit who was able to suggest various flights... Se mer
Företaget har svarat
Was really worried about my trip for ‘Umrah in thebholy month if Ramadan being cancelled 😢 due to the ongoing situation in the Middle East. However, after speaking to MANVI i was reassured she helpe... Se mer
Företaget har svarat
If I could have put minus stars I would. Do not under any circumstances use this company. My flight was cancelled on 1st March, I was notified at 9pm, due to fly on the 2nd at 2.55am. I eventua... Se mer
Företagsinformation
Skrivet av företaget
www.flysharp.com is a UK based cutting-edge online travel company committed to providing travellers with unbeatable value on global journeys. Specialising in both flights and hotels bookings, Fly Sharp serves a diverse array of travellers, whether one's plans are for leisure, business, or spontaneous getaways. The company is renowned for its enticing offers on last-minute deals and premium travel, including distinguished business and first class options. A hallmark of Fly Sharp is its robust alliances with prominent airlines, ensuring competitively priced flight tickets that facilitate dream journeys without financial strain. Fly Sharp's user friendly website is designed for simplicity, transforming booking into a seamless experience. Fly Sharp presents a vast selection of curated deals on flights and hotels that cater to a spectrum of tastes and interests, ensuring every traveller can find an experience that resonates. With a team of experienced travel advisors, exceptional customer support is provided 24/7, year-round, affirming Fly Sharp’s dedication to service excellence. In terms of assurance, Fly Sharp holds IATA Accreditation and is a Civil Aviation Authority's ATOL member, offering financial protection on many flight and flight-inclusive holiday bookings. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Set off on your next escapade with Fly Sharp, where value, convenience, and a world of possibilities are always within reach. Embrace the straightforwardness and trustworthiness in every booking with Fly Sharp.
Kontaktuppgifter
PO Box 783, SOUTHALL, UB3 9TN, UB3 9TN, London, Storbritannien
- 0208 843 4250
- info@flysharp.com
- flysharp.com
3,2
Medel
3 tn omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Aarav helped me with cancelling my…
Aarav helped me with cancelling my ticket because of ongoing travel issues. Would definitely recommend
2 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Maneesh,
Thank you for taking the time to provide feedback about your recent experience with our team.
Regards,
Fly Sharp
Very poor service
Very poor service , they have totally ghosted me . My flight got cancelled and they are in approachable .
This is not how any company runs!
2 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Vansh,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Re arranging flights to thailand
Manvi was very helpful today in rearranging the flights to thaialnd, in a time where things are very stressful they expressed calm and conducted the amendments accordingly, We are now flying from an alternative airport so the trip can still take place.
2 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Simon ,
Thank you for taking the time to appreciate our staff member, Manvi, for her excellent efforts in assisting you with your flight to Thailand. Our primary goal is to ensure that our customers are satisfied, particularly during these trying times.
Regards,
Fly Sharp
I would like to thank Danny for help…
I would like to thank Danny for help and support as I was really distressed by ongoing situation in Middle East he offered solution handled my query great, offered his help and went extra mile
1 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Olga
Thank you for taking the time to reach out and highlight the exemplary service you received from Danny.
It is always a delight to hear about the positive experiences of our customers, especially under stressful circumstances.
Regards,
Fly Sharp
Impossible to get hold of their customer service
Couldn't get hold of their customer service. Called them and stay on the line for over an hour still no answer. They have a WhatsApp chat number, sent a few messages but same result no response at all. Avoid this company.
2 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Jerry,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Be very wary of this company.
Be very wary of this company.
Virgin Atlantic cancelled our flight, and the airline confirmed we are entitled to a full refund. However, FlySharp initially refused to process a refund and said we could only change the date.
They even asked us to email to “cancel” the booking, despite the flight already being cancelled by the airline which raised serious concerns about our refund rights.
This has been extremely stressful given the £955 involved. Customers should be aware of their rights if an airline cancels a flight and ensure all communication is kept in writing.
Very disappointing experience.
1 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Valued Customer,
We deeply regret to hear about your unfortunate experience with our services in regards to your cancelled flight with Virgin Atlantic. We genuinely understand how this could have caused significant stress for you, and we sincerely apologize for the inconvenience.
we would like to rectify this by ensuring that you receive your refund as quickly as possible..
Regards,
Fly Sharp
Problem solved quickly
When I discovered I'd accidentally booked my outbound flight on the wrong date I called Fly Sharp to ask for this to be rectified. I spoke to Parag in customer services and he was extremely polite, helpful and efficient. He switched the dates (with a small charge) and also chased up the arrival of my flight ticket - sending it over to me directly and on a Sunday. Thank you Parag!
27 februari 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Judy,
We are truly pleased to hear of your positive experience with our customer service representative, Parag.
At Fly Sharp, we pride ourselves in delivering first-rate customer service and facilitating as smooth a travel experience as possible for our valued customers. Feedback like yours gives us a sense of accomplishment and motivation to keep up with our standards.
Regards
Fly Sharp
Garbage
Garbage, avoid! :@ ='o(
Took around a thousand in toto from our client, all for nothing. Supposed to fly London to Delhi, referred to their associate for a visa; they ripped him off, weeks of stress, visa was gotten only on emergency basis from Embassy, at own expense.
Seems their strategy is, "wear them down 'til they give up", and "extract as much money as possible while delivering as little as possible.
Our colleague was very determined and patient, but not enough to get a result from these clowns. Avoid like the void.
28 februari 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Sam,
We sincerely sorry to hear about your recent experience with the associate, and it's troubling to learn that what should have been an efficient visa process ended up adding to your stress.
Could you kindly provide more specific details about the associate you dealt with. This is to help us take effective measures and give the person involved swift coaching or requisite retraining.
We value your business, and we're determined to offer improved service to all our existing and future clients
Regards,
Fly Sharp
excellent customer service by Kunal
excellent customer service by Kunal
28 februari 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Usama,
Thank you for taking the time to share your feedback. We are thrilled to hear that you had such a positive experience with our customer service and that Kunal could assist you in a satisfactory manner.
Regards,
Fly Sharp
Kunal was very helpful on assisting on…
Kunal was very helpful on assisting on my query
27 februari 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Singh,
We are delighted to know that he was helpful in assisting you. We strive to provide excellent service and your positive feedback really boost our motivation.
Regards,
Fly Sharp
I’m sharing my experience with cherry and samuel
I’m sharing my experience with cherry and samuel
They both helped me alot with my booking of air India
I’m so happy with their service
They tried their best to do my booking correctly
27 februari 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Lalitha,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that Cherry and Samuel were able to assist you effectively with your Air India booking.
Regards,
Fly Sharp
Svar från Fly Sharp
Dear Nitesh ,
We look forward to serving you again soon.
Regards,
Fly Sharp
Svar från Fly Sharp
Dear Usman,
Thank you so much for taking the time to send us your positive feedback. We look forward to serving you again soon.
Regards,
Fly Sharp
Good customer service
Good customer service, it's really cooperative
27 februari 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Roshni,
Thank you for taking the time to write to us and for your kind words. We sincerely appreciate your feedback acknowledging our customer service team's diligent efforts. We're delighted to know that you had a positive experience with our service.
Regards,
Fly Sharp
Horrible company
Horrible company. If I could give them 0. Please avoid them at all cost. The booking has been cancelled without informing us. Airline saying they didn't receive the booking amount and hence the booking was cancelled. Called them several times but to no avail. Emailed the evidence to their email ID but received no reply and I was supposed to fly in 3 days. I'm now going to escalate this issue and do whatever necessary to make sure they don't do this again.
26 februari 2026
Omdöme utan inbjudan
I called Flysharp regarding changes in travel dates on a confirmed booking
I called Flysharp regarding changes in my travel dates. Parag was kind enough to look for the cheapest options. Great service and good communication. Highly recommended.
26 februari 2026
Omdöme utan inbjudan
Kunal explained me very well regarding…
Kunal explained me very well regarding the flight details and all the baggage details. It was very helpful.
Thank you Kunal
27 januari 2026
Omdöme utan inbjudan
Never buy anything from FlySharp
I purchased a ticket from this website, and they charged my card, informing me that the ticket would be issued within 96 hours.
The following day, I received an email stating that the ticket was no longer available. When I called them, the representative was very rude and acted like they are used to getting calls like this from customers and this is their routine work on daily basis, just shame on you guys.
During the call, he told me to “read the terms and conditions first.” While it’s common practice to review the terms and conditions of a ticket before purchasing, customers do not typically expect to scrutinize a company’s general terms and conditions to avoid being misled.
They seem to believe that referencing their terms and conditions absolves them of responsibility, but that does not justify holding my money and failing to provide the service promised.
As a result of their delay, I missed the opportunity to purchase other tickets that were available at better prices at the time. They held my money and are now saying it will take 72 hours to process the refund.
I have retained call recordings, payment receipts, and the provisional confirmation document they sent after booking — which appears to be a standard tactic to reassure customers before informing them the ticket is unavailable.
24 februari 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Saad,
We are saddened to hear about your disappointment and would like to assure you that your experience is not indicative of the service we strive to provide our customers.
Typically, we issue the ticket as soon as we receive the payment. However, at times, it may take longer than usual due to delays at the bank's end in authorising/approving the payment.
Additionally, please note that fares are not guaranteed until ticketed. In such instances, we process refunds immediately.
We deeply regret the inconvenience caused by this delay in processing your refund.
Regards,Fly Sharp
Very rude customer service
Very rude customer service, as a first time customer buying a ticket from this company their customer support team was very rude on the phone I will not recommend them to anyone really.
24 februari 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Temitayo
We are extremely sorry to learn about your unpleasant experience with our customer support team. We always strive to make our customers' interactions as smooth and friendly as possible, and it seems our team failed to meet these standards in your case
There’s nothing more important to us than treating our customers right and giving them the best experience possible. If you'd give us another chance, we are confident we can turn your impression around and provide the type of service you deserve.
Regards,
Fly Sharp
Customer service from Anish was…
Customer service from Anish was brilliant.
24 februari 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Valued Customer,
Thank you so much for taking the time to send us your wonderful feedback about Anish's service.
Regards,
Fly Sharp
Detta är Trustpilot
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