Wanted to swap my return flight for a different date soon after booking and they tried charging me £160 penalty that they wouldn’t move on. I understand there being some fee for doing so but as extort... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was well pleased how efficient the service provided in booking my flight meticulously from the start to end.In particular I was handled very politely by Mohit who was able to suggest various flights... Se mer
Företaget har svarat
Was really worried about my trip for ‘Umrah in thebholy month if Ramadan being cancelled 😢 due to the ongoing situation in the Middle East. However, after speaking to MANVI i was reassured she helpe... Se mer
Företaget har svarat
If I could have put minus stars I would. Do not under any circumstances use this company. My flight was cancelled on 1st March, I was notified at 9pm, due to fly on the 2nd at 2.55am. I eventua... Se mer
Företagsinformation
Skrivet av företaget
www.flysharp.com is a UK based cutting-edge online travel company committed to providing travellers with unbeatable value on global journeys. Specialising in both flights and hotels bookings, Fly Sharp serves a diverse array of travellers, whether one's plans are for leisure, business, or spontaneous getaways. The company is renowned for its enticing offers on last-minute deals and premium travel, including distinguished business and first class options. A hallmark of Fly Sharp is its robust alliances with prominent airlines, ensuring competitively priced flight tickets that facilitate dream journeys without financial strain. Fly Sharp's user friendly website is designed for simplicity, transforming booking into a seamless experience. Fly Sharp presents a vast selection of curated deals on flights and hotels that cater to a spectrum of tastes and interests, ensuring every traveller can find an experience that resonates. With a team of experienced travel advisors, exceptional customer support is provided 24/7, year-round, affirming Fly Sharp’s dedication to service excellence. In terms of assurance, Fly Sharp holds IATA Accreditation and is a Civil Aviation Authority's ATOL member, offering financial protection on many flight and flight-inclusive holiday bookings. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Set off on your next escapade with Fly Sharp, where value, convenience, and a world of possibilities are always within reach. Embrace the straightforwardness and trustworthiness in every booking with Fly Sharp.
Kontaktuppgifter
PO Box 783, SOUTHALL, UB3 9TN, UB3 9TN, London, Storbritannien
- 0208 843 4250
- info@flysharp.com
- flysharp.com
3,2
Medel
3 tn omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I am currently stranded in Thailand due…
I am currently stranded in Thailand due to the Middle East situation. I have been ringing/emailing them for the last 5 days and I have had no contact from them whatsoever. My airline (Etihad) has informed me that I need to contact the agent to re-arrange travel home however FlySharp as mentioned above have just ignored my emails/calls. Please do NOT use this company!
8 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Valued Customer .
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
One of the worst company in fly sharp…
One of the worst company in fly sharp they charge me extra £500 pound
31 december 2025
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Hamza,
Thank you for reaching out and sharing your concern about the additional charges on your flight.
To start the resolution process, we would need some more specifics about your case. Can you provide more details including your booking reference number, details about the fees you incurred, and any other relevant information that would give us a better understanding of the situation
Once we have these details, one of our customer support agents will investigate the issue and get back to you as soon as possible
We would request you to kindly send an email to info@flysharp.com and share the required information
Regards
Fly Sharp
Wish I could give 0 Stars
Tried to post this on Google reviews but of course they restricted the reviews being posted there ( that's probably why their Google reviews aren't on the floor )
My flight with Gulf Air was cancelled due to airspace closures. While the airline was very helpful and granted a full refund, Flysharp has made the recovery process a nightmare.
Being stranded overseas, I have tried reaching them by every means possible. I sent multiple messages to their WhatsApp helpline, which took them four days to answer, only to be told I needed to contact them from my registered number, which I was already doing. Despite the fact that I was contacting them with the number listed in my booking confirmation ( and that Gulf Air was contacting me on that exact number, provided to them by Flysharp) Flysharp continued to categorically refuse to begin the refund process stating that the number I was contacting them with was not registered. Simultaneously, I also sent numerous emails from my registered email address, which have been diligently ignored.
As I am abroad, I cannot shoulder the cost of calling the UK at €1.50 per minute just to be placed on hold for at least half an hour. When I attempted to call from a local UK number to save costs, they refused to help because the "number wasn't registered," despite them having multiple messages and emails by my registered contact information. And of course, after being hung up on, said emails continued to be ignored.
It has now been a week that this has continued, I am still stranded, and Flysharp continues to show a complete lack of customer service.
7 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Claire,.
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Shap
Awful customer service
Awful customer service, have been trying to contact flysharp for the past 4 days regarding my cancelled flight. No reply to phonecall or email.
Disappointed.
5 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Valued Customer,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly share the booking reference number with us so that we can look into the matter on priority
Regards,
Fly Sharp
Zero rating for staff behaviour…
Zero rating for staff behaviour unprofessional
6 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Amit,
Thank you for your feedback on the service you received from our team. We sincerely apologize for the poor conduct displayed by our staff, as unprofessional behavior is contradictory to our core values and mission.
If you're comfortable sharing more details about your experience, it could greatly help our investigation. Please feel free to reply directly to this response.
Regards,
Fly Sharp
It was really best experience with…
It was really best experience with kartik service. He helped me out with my difficult situation regarding flight extension and also very quickly with perfect suggestion. Thank you
6 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Manjot,
Thank you so much for taking the time to share your experience about the assistance you received from Kartik. It’s gratifying to hear that he was able to help you promptly and effectively in extending your flight.
Regards,
Fly Sharp
Ridiculous customer service
Ridiculous customer service. Etihad had cancelled our flights due to the war in the Middle East, unfortunately we booked through fly sharp who we tried to contact over the phone, email and WhatsApp and they just completely ignored us!! No answer and not even an email to update us on our flights taking place in 2 days. That’s £1400 of our money gone. Do not recommend flying with them at all!!
6 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Valued Customer,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share the booking reference number with us so that we can look into the matter on priority
Regards,
Fly Sharp
Very disappointing and frustrating…
Very disappointing and frustrating experience. My flight was rescheduled and I have been trying to contact the then for the last week to get assistance. I have called multiple times and sent several emails, but no one answers the phone and there has been no response to any of my emails.
This level of customer service is completely unacceptable. When passengers face issues with their flights, the travel agent should at least provide proper support and communication. Instead, there is complete silence and no help at all.
This has been one of the worst experiences I have ever had with any travel agent . I would strongly advise the airline to improve its customer service and actually respond to customers who need assistance.
6 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Ghulam ,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly share the booking reference number with us so that we can look into the matter on priority.
Regards,
Fly Sharp
The customer service I experienced was…
The customer service I experienced was the worst I’ve ever dealt with. Across several bookings I spoke to five different colleagues, and every interaction was consistently unpleasant. Some were openly rude, others repeatedly interrupted me, raised their voices, or acted aggressively. One even mocked the way I spoke. At this point I don’t even blame the individuals, its clear they haven’t been given the proper training needed to handle customer calls professionally.
Every time I had to phone them, I genuinely dreaded it. They seemed determined to hold onto every penny, even in situations where I was fully entitled to a refund due to involuntary flight cancellations caused by airport closures and suspended services.
They were unhelpful from start to finish, and I will never book with FlySharp again.
6 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Yousif,
We are truly sorry to learn about your recent negative experience with our customer service team. Your dissatisfaction is entirely understandable.
Every customer deserves to be treated with respect and the scenario you described violates that principle.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Not answering the calls
Due to the ongoing situation in the Middle East, flights are being cancelled. I have been trying to contact them, but they are not answering the calls. This has been a very bad experience.
5 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Valued Customer,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share the booking reference number with us so that we can look into the matter on priority
Regards,
Fly Sharp
Flight cancelled due to East Midlands…
Flight cancelled due to East Midlands war situation on 5th March. Indigo airline confirmed refund eligibility. Sent multiple emails and phone calls to Fly Sharp with no response at all over 2 days, absolutely looks like a fraud,
4 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Manish,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly share the booking reference number with us so that we can look into the matter on priority
Regards,
Fly Sharp
Blocked number when I tried to cancel
I called this morning to cancel a booking for a flight to Sri Lanka which will not happen due to the on going conflict. The person on the phone looked up my issue then claimed not to hear me, and now my phone number is blocked and I cannot call back.
6 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Tommy,
We sincerely regret the inconvenience you have experienced while attempting to cancel your flight booking. Your satisfaction is our utmost priority.
We would like to clarify that our agents do not have the ability to block numbers; therefore, the issue must be related to the network.
For us to help resolve your issue promptly, could you please share your booking reference number with us as soon as possible?
Regards,
Fly Sharp
SCAM company
This company is a scam.
Due to middle East issues, flights are officially cancelled. You can see on the website. And yet these fools are saying flights are scheduled, and asking for more money to reschedule. Don't play with people's money, have some basic ethics.
6 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Prachur,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you.
We kindly request you to send an email to info@flysharp.com and share your booking reference number with us. We assure you that your issue will be thoroughly investigated and properly addressed.
We do not charge for involuntary cancellation or changes; however, if you have been charged, we will certainly take strict action.
Regards,
Fly Sharp
Flight cancelled due to Middle East conflict
Flight cancelled due to Abu Dhabi war situation on 7th March. Etihad confirmed refund eligibility. Sent multiple emails to Fly Sharp with zero response over 2 days. Booking ref YHNFS9. Urgently need resolution as stranded abroad.
6 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Rob,,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly share the correct booking reference number with us so that we can look into the matter on priority
Regards,
Fly Sharp
What an awful experience so far
What an awful experience so far. Booked flights through Skyscanner and it said trusted agent and highly recommended???? Must be joking ! I have been trying to call for the last 2 days spending hours and no answer at all ? Sent emails and messages on social media but still no reply !! NOT RECOMMENDED AT ALL 😡😡😡
3 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Valued Customer,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly share the booking reference number with us so that we can look into the matter on priority
Regards,
Fly Sharp
fly sharp is amazing team always answer…
fly sharp is amazing team always answer the calls emails
Mandy help me rescheduling my flight easily no much trouble.
i will rebook my tickets with fly sharp again for sure
your best feature i like you answers your calls and give solutions
thanks
5 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Amit,
Thank you for taking the time to send us your wonderful feedback.
We are thrilled to know that you had a positive experience with our team, especially with Mandy.
She is indeed a valued member of our team and consistently endeavours to make our client's journey as smooth as possible.
Regards,
Fly Sharp
Bad experience
Bad experience
The service was very bad they not gonna pick the phone and they not gonna reply about our mail🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽
3 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Ajmal,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
I have booked a flight through Flysharp…
I have booked a flight through Flysharp and due to the middle-east war situation I have been asked by the airline to contact the travel agent to get a refund or look for alternative options. I have been trying to reach out to Flysharp but absolutely no response. What a pathetic service!
5 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Ali,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
Svar från Fly Sharp
Dear Inderjit
Thank you for your kind words. We look forward to serving you again soon.
Regards,
Fly Sharp
I had a very disappointing experience…
I had a very disappointing experience with Flysharp this booking. My Gulf Air return flights GF69 (Chennai to Bahrain) and GF3 (Bahrain to London Heathrow) scheduled on 4 March were cancelled, but neither the airline nor the travel agency (fly Sharp)informed me in advance.
I only found out that the flight was cancelled after I arrived at the airport. Because of this, I had to return to the hotel and face unexpected expenses and a lot of stress.
I tried calling the Flysharp many times and also sent emails, but I received no response at all. It is very frustrating that there was no communication or support during such an important international journey.
I am still waiting for clear information about my refund or rebooking options. I hope the company improves its customer service and communication so that other passengers do not face the same situation. I really very disappointed with FlySharp.
4 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Ruby,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
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