Fly Sharp Omdömen 2 645

booked a flight through them via sky scanner. received all confirmation emails. a few hours later, i received a phone call from a team member informing me that the airline could not guarantee the flight would depart as scheduled on that date (due to everything going on in the middle east), so they offered me a full refund. i received the refund within the next hour. very pleased with their customer service and how fast they dealt with my refund.

I am extremely disappointed with Fly Sharp. My flight on March 1st was cancelled by the airline, yet 12 days later, I still have no refund and no clear information.

Communication is non-existent. I’ve sent multiple inquiries, and it took them a week just to send a generic automated template that didn't even address my specific questions. It feels like they are intentionally stalling and holding my money hostage.
No support, no customer service.

If this is not resolved immediately, I will be forced to initiate a chargeback through my bank and report this company to the relevant aviation authorities.

DO NOT USE THIS COMPANY.

Avoid Fly Sharp Travel.

I booked a return flight to london through them and due to the disruption with flights via Abu Dhabi, I’m now stuck in Sri Lanka. Instead of helping, they have not responded to my emails and blocked my calls.

They have offered no support and no refund, leaving me to arrange and pay for another flight myself.

A travel agent should help when things go wrong — this company simply disappears.

Would not recommend using them.

DO NOT USE THIS TRAVEL AGENT - i booked flights in October 2025 and had to cancel due to personal circumstances on 22/01/2026. Accepted this would be a partial refund and completed flysharp cancellation process. As per Flysharps T&C's refunds are due back between 4-6 weeks. I waited tll week 6 ... no refund... rang and was told a customer must ring after week 4 to complete the refund process, and i must wait another 3-4 working days for the refund transaction to process. I am now in week 7 and no refund has materialised, i am calling almost every day and receiving the same automated answer... the refund will be processed in 3-4 working days. After todays phone call i have been told potentially 10 days now...wow. DO NOT BOOK WITH THIS ORGANISATION. you wont get your refund!!

Flights booked through fly sharp and then offered alternative flights because they miscalculated the original fare. Then I checked on there website and the fair was still there at higher price. If this happens to anyone else, I recommend complaining the Sky Scanner if you booked through them as they are being monitored after I sent a complaint

Parag was really nice, fast, and helpful. My problem was solved quickly

Poor levels of customer service and empathy with a flight booking that needed to be cancelled due to a tragic accident.

Offered a 1% refund on 4 x long haul flight bookings from Virgin Atlantic

Simply not good enough and I will never spend a penny with either company

They were quick to book flights and helpful

Seems we are not the only customers experiencing an unresponsive and ineffective customer service from Flysharp after our flights were cancelled on 02 March. We didn’t receive any notification from them, only from the airline once we reached the airport which was highly inconvenient when travelling with a young child. I have called the number listed on their website multiple times everyday and emailed to no avail. I will be escalating our complaint to trading standards and the civil aviation authority if I don’t receive a response so I would encourage other customers to do the same. Do not book with them!

I had a very disappointing experience with Fly Sharp and would strongly advise others to be cautious.
I booked a flight through them after seeing their rating on Skyscanner, which made them appear reliable. Their website clearly stated that the ticket would be issued within 96 hours, so I trusted the process and completed the booking.
However, within 24 hours they sent an email saying the booking could not be confirmed due to “non-availability of seats” and that the transaction had been voided. If the seats were not available, they should not have accepted the booking or taken the payment in the first place.
Because of this delay, I lost the chance to book the same flight with other companies that were offering tickets at the same price. By the time they cancelled my booking, the fares had already increased. For reference, my itinerary number is EF63004.
Based on my experience, the rating I saw on Skyscanner now feels misleading, because the service I received was very unprofessional. I would not recommend booking with Fly Sharp. They are scammers.

Great to be assisted by their customer executive

It was good service, Kunal was very helpful

had a very poor experience with Fly Sharp (Booking reference: XZIFOH). My flight was cancelled and I did not receive any notification from the agency. I only found out by checking the airline website myself.

I tried contacting them many times by phone, email and WhatsApp but received no response. My flight was rebooked for 12 March and then cancelled again, and the next available flight offered was 15 March.

This delay is causing serious problems because I work in the UK on a sponsored visa, and if I cannot return to work on time my job and visa may be at risk.

I hope the agency can resolve this situation urgently and improve their communication with customers.

Norman was extremely helpful in assisting me with rescheduling my flight tickets. He promptly responded to my emails and even called back to ensure everything was handled smoothly. Norman took the time to find the best and most cost-effective option for my change, making the whole process easy and stress-free. I really appreciate his professionalism, responsiveness, and dedication to helping customers. Thank you, Norman, for the excellent support!

My flight was cancelled on 1st March due to the Middle East war situation. The airline, IndiGo, confirmed that the ticket was eligible for a refund. However, the real problem started with the booking agent Fly Sharp (also known as Southall Travels).

Fly Sharp makes bookings using their own contact details instead of the customer’s, which means the airline communicates flight updates directly with them, not with the passenger. Because of this, when the flight was cancelled, I was never informed by Fly Sharp.

I tried multiple emails and phone calls over a week, but there was absolutely no response from Fly Sharp.

Eventually, I managed to speak with their agent Mr. Suman, and the experience was extremely disappointing. His attitude was rude, dismissive, and unprofessional. Instead of helping resolve the issue, he spoke as if he was doing me a favour by allowing me to book through Fly Sharp. He even said that they had already “done a favour” by giving a lower price through a promotional code.

When I asked about the refund process, he clearly stated that it is my responsibility to handle it. This is unacceptable because the booking was made through their agency using their contact details.

What was even more shocking is that when I asked why Fly Sharp did not inform customers about the cancellation—even though the airline had already notified them a day earlier he simply said they do not inform customers about any flight changes.

This level of customer service is completely unacceptable and highly irresponsible, especially during a crisis situation like a war-related flight disruption. A travel agency should support customers during such situations, not ignore them.

I am extremely disappointed with the lack of accountability, poor communication, and rude behaviour from Fly Sharp. I strongly advise other passengers to think twice before booking through this company.

I had a disastrous experience with Flysharp after my flight to India was cancelled due to recent events. While I understand that travel disruptions happen, the complete lack of support from this agency was unacceptable.
Zero Communication: I spent 8 days calling repeatedly with no answer. I sent multiple emails and received absolutely no response.
The "Four-Week" Runaround: When I finally reached someone after over a week of trying, I was told I could apply for a refund but was instructed to "call back in 4 weeks" just to check the status.
Worse than Booking Direct: I confirmed with the airline that if I had booked with them directly, the refund would have been processed immediately. By using Flysharp, I’ve effectively paid to have my money held hostage. If you want peace of mind when things go wrong, do not book through this agency. Their service disappears the moment they have your money.

Thank you very much Felix for assisting me with my flight ticket date changes.

My experience of buying tickets with them was very bad. They have a doggy sale of insurance along with the ticket which will not give you anything if your fight is cancelled or anything happens. If the airline has cancelled the flight and send you an email saying that they have cancelled, they will hold you for that and ask why did you talk to airline. While they are not doing anything to sort out when you are stuck abroad. Also, they will also take money from what airline is compensating. I am asking authorities to understand how the business works on deals like this.

Extremely Poor Service - Trying to calling them from last couple days - No response - No Call back - No reply to email. Want to change ticket for my mother's return date - But No response. Talked with Airline they said they cannot do anything it has to be changed by the booking company itself. They gave me their new number - Tried that - No Response again - Calling them within their given time - Still no response.

Booked flight VS401 from Dubai to London. Flight cancelled due to conflict in the Middle East. Customer service was unhelpful, took two days to respond, and blamed the airline instead of assisting me. They refused any refund, citing “hostilities,” offering no solutions or support.