Wanted to swap my return flight for a different date soon after booking and they tried charging me £160 penalty that they wouldn’t move on. I understand there being some fee for doing so but as extort... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was well pleased how efficient the service provided in booking my flight meticulously from the start to end.In particular I was handled very politely by Mohit who was able to suggest various flights... Se mer
Företaget har svarat
Was really worried about my trip for ‘Umrah in thebholy month if Ramadan being cancelled 😢 due to the ongoing situation in the Middle East. However, after speaking to MANVI i was reassured she helpe... Se mer
Företaget har svarat
If I could have put minus stars I would. Do not under any circumstances use this company. My flight was cancelled on 1st March, I was notified at 9pm, due to fly on the 2nd at 2.55am. I eventua... Se mer
Företagsinformation
Skrivet av företaget
www.flysharp.com is a UK based cutting-edge online travel company committed to providing travellers with unbeatable value on global journeys. Specialising in both flights and hotels bookings, Fly Sharp serves a diverse array of travellers, whether one's plans are for leisure, business, or spontaneous getaways. The company is renowned for its enticing offers on last-minute deals and premium travel, including distinguished business and first class options. A hallmark of Fly Sharp is its robust alliances with prominent airlines, ensuring competitively priced flight tickets that facilitate dream journeys without financial strain. Fly Sharp's user friendly website is designed for simplicity, transforming booking into a seamless experience. Fly Sharp presents a vast selection of curated deals on flights and hotels that cater to a spectrum of tastes and interests, ensuring every traveller can find an experience that resonates. With a team of experienced travel advisors, exceptional customer support is provided 24/7, year-round, affirming Fly Sharp’s dedication to service excellence. In terms of assurance, Fly Sharp holds IATA Accreditation and is a Civil Aviation Authority's ATOL member, offering financial protection on many flight and flight-inclusive holiday bookings. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Set off on your next escapade with Fly Sharp, where value, convenience, and a world of possibilities are always within reach. Embrace the straightforwardness and trustworthiness in every booking with Fly Sharp.
Kontaktuppgifter
PO Box 783, SOUTHALL, UB3 9TN, UB3 9TN, London, Storbritannien
- 0208 843 4250
- info@flysharp.com
- flysharp.com
3,2
Medel
3 tn omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
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Had a terrible experience
Had a terrible experience. I spoke to multiple customer care people from Fly Sharp. Some agents, to be specific Manvi was extremely rude and arrogant, wasn't willing to help at all.
Secondly, I don't know how but there was a huge discrepancy in the refund amount stated by IndiGo and Fly Sharp. IndiGo said refund would be GBP 425 but Fly Sharp has said only GBP 287 will be refunded to me (photo attached). Even if they charge their admin fee, the difference should not be this huge. None of their agents were able to help me out.
16 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Mohita,
We sincerely apologize for the disappointment you've experienced, as it is critically important for us to provide superior service to our customers when they contact us.
In regard to the refund discrepancy of GBP 138 between what was communicated by IndiGo and Fly Sharp, we kindly request that you send an email to info@flysharp.com with your booking reference number. We assure you that this matter will be thoroughly investigated and promptly resolved.
Best Regards,Fly Sharp
Svar från Fly Sharp
Dear Huma,
Thank you for your kind words. We are truly grateful for your positive feedback and are delighted you had such a great experience with our service. Know that satisfying our customers is our topmost priority.
Regards,
Fly Sharp
Giving me the run around to cancel and…
Giving me the run around to cancel and refund my ticket to Dubai. Instead of being ready for an influx of requests like these, they aim to bounce you from pillar to post. Gulf Air is allowing refunds however it seems Fly Sharp want to make it as difficult as possible to do so - it’s far from excellent customer service. I put in a submission for a refund and the response was to contact Fly Sharp not “refunds”, I fear they deliberately make this process difficult. If you’re needing to cancel due to ongoing events you may be better off going through insurance or chargeback. I have kept all their unhelpful emails.
14 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Valued Customer,
We are very sorry to hear about the difficulties you're experiencing regarding the cancellation and refund of your ticket to Dubai.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us in order to expedite your refund request and to make sure all your concerns are addressed
In the meantime, if you have any other concerns or require any further assistance, please feel free to email us, and we will endeavour to assist you.
Regards,
Fly Sharp
Very disappointing experience with Fly…
Very disappointing experience with Fly Sharp. I contacted them three times about a refund following the situation in the Middle East and received three completely different answers from three different people. There was no consistency, no clear explanation, and no transparency, despite the Etihad airline’s refund policy already being publicly available on there website. The whole process was stressful, frustrating, and far more difficult than it should have been. Still haven’t received my refund!!!! I would expect much better customer service and clearer communication.
13 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Watkinson,
Firstly, we want to say we are extremely sorry for the disappointing experience you've had recently with our
company,
We understand how important it is for customers to receive accurate and consistent information, especially during such challenging times and when it involves refunds
We would request you to kindly share the booking reference number with us so that we can look into the matter on priority.
Regards,
Fly Sharp
Very poor customer service ignore…
Very poor customer service ignore emails and phone calls promised a refund 5-7 working days and still not heard anything
15 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Valued Customer,
We sincerely apologize for the delay in the refund process and the inconvenience this has caused.
Could you please share your booking reference number with us? This will enable us to expedite your refund.
Best Regards,
Fly Sharp
Absolutely terrible experience, Not Recommended !!
Absolutely terrible experience dealing with this company. Due to ongoing situation, my wife and child ticket got cancelled. No intimation from them directly. Its the airline emails we have to rely on. Have email them several times but no response about cancellation and refunds. Have been calling but no response, no one pick's up the phone. Called the airline, they said they have processed the refund within 48 hours and still no response from flysharp.
Previously as well when had used them the customer service is pretty rude. Never ever going to use them again. Horrendous experience, still stuck and not sure where our refunds are, no information, no communication.
16 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Amol,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
I want to cancelled my tickets and…
I want to cancelled my tickets and fully refund
15 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Rezhwwan,
Please send an email to info@flysharp.com and share the booking reference number with us so that we can assist you with refund .
Regards,
Fly Sharp
I booked my Flight with Fly Sharp
I booked my Flight with Fly Sharp. They took payment and then sent me a confirmation email too. Next day they sent me another email which says they couldn’t book the flight for that fare. I lost the ticket on a competitive price when other companies were offering similar prices. After cancellation I received an email where they confirmed that I will get refund in 4-5 days. Does that means they will use my money somewhere else and refund after 5 days? They will charge anyone and will keep money for few days? If you can’t give the promised price then why you take payment?
14 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Arslan,
We're truly sorry to hear about your recent issue with your flight booking. At Fly Sharp, we usually initiate the refund process immediately when we are unable to provide the same price that the passenger selected online.
We hope you understand that fares are dynamic in nature and cannot be guaranteed until ticketed.
Additionally, Fly Sharp doesn't retain your money. Any delay is due to standard banking processes that, unfortunately, are beyond our control.
Regards
Fly Sharp
Extremely poor customer service
Extremely poor customer service. The agent KARAN was very rude and unhelpful throughout the conversation. I was simply trying to confirm flight details for a family member, but was dismissed and treated like a 'third party.' Unacceptable behavior from a support team.
15 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Avneet,
We sincerely apologize for the experience you had with one of our agents, Karan. We strive to uphold the highest standards of service, and it's clear in this case, we fell short.
Regards,
Fly Sharp
Flight booking
I called flysharp to cancel our previous booking,and requested a refund,the cancellation is due to the War, Rachit was the one who answered my call,and help me all throughout to my old and new booking,Rachit is very polite,helpful in anyway possible to find us the right time and a cheaper flight,I am very happy with the service I received from him.
12 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Lolita,
Thank you for your kind words. We are pleased to hear that your interaction with our staff, particularly Rachit, was thoroughly positive, especially during current challenging times. He will be acknowledged and appreciated for his excellent service.
Regards,
Fly Sharp
Lack of communication
Flight cancelled by Indigo due to air strikes on the 28th Feb. Indigo contacted us after sending an email in 1st March and confirmed our refund, and gave details explaining it has been sent to Southall Travel! No idea who they are as booked through Flysharp. Have emailed Flysharp numerous times, with ALL this information. And just keep getting same email in response ‘please confirm your consent to ask for a refund’ no answer on phone number given. no customer service or care. They have OUR money, which has been refunded to whoever they used to book our flights.
14 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Valued Customer,
We absolutely understand how upsetting it can be to have travel plans disrupted and we are truly sorry for any inconvenience caused by the flight cancellation on February 28th due to unforeseen circumstances.
Regarding the confusion, let us clarify that Southall Travel is a parent company of Flysharp. Therefore, it isn't unusual for the refund procedure to involve them in such instances.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
I am trying to get refund
I am trying to get refund. I have filled all the coloumns but i am unable to receive OTP because there is number change that is not my contact number
5 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Rawinder ,
We understand the inconvenience you are currently experiencing in the refund process due to a change in your contact number.
Please share the booking reference number with us so that we can update your contact details in the booking.
Also, for refund it will be done through travel agent not airline even if you manage to check your booking on airline website .
Regards,
Fly Sharp
Qatar qirway flight
We were due to fly qatar airways next Friday but saw on their website they were offering refunds past our date. I tried to email fly sharp to find out their options but received a generic response 3 days later. I tried to call and to my surprise they answered straight away and went ahead to process the refund no issues. Thank you
13 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Becky,
Thank you for taking the time to share your experience with us. We are delighted to hear that we were able to quickly process your refund with Qatar Airways.
We understand that the current times may be uncertain and we were happy to assist in making your travel plans a bit less stressful.
Regards,
Fly Sharp
Fly sharp won’t confirm my flight which…
Fly sharp won’t confirm my flight which is booked for the 18th of March. I had been told for the past 2 weeks that the scheduled flights team will resolve the matter but nobody is getting back to me
11 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Iram ,
We are truly sorry to hear that you've faced challenges with your flight confirmation with Fly Sharp. Thank you for bringing this issue to our attention.
We would request you to kindly send an email to info@flysharp.com and share your booking reference number with us . We assure you that it will be looked into and addressed properly.
Regards,
Fly Sharp
I had a very disappointing experience…
I had a very disappointing experience twice with Fly Sharp and would strongly advise others to be cautious.
I booked a flight through them after seeing their rating on Skyscanner, which made them appear reliable. After completing the booking, I did not receive the ticket instantly. Instead, I received an email stating that the ticket would be issued within 24–96 hours.
However, within 24 hours they sent another email saying the booking could not be confirmed due to “non-availability of seats” and that the transaction had been voided. If the seats were not available, they should not have accepted the booking or taken the payment in the first place.
Because of this delay, I lost the opportunity to book the same flight with other companies that were offering tickets at the same price. By the time they cancelled my booking, the fares had already increased.
The next day, when I again saw a similar price, I tried booking the flight through them once more, but the same situation happened again — they did not issue the ticket and cancelled it with the same reason.
This makes it feel like they are holding customers’ money without actually issuing tickets, and only refunding later. Meanwhile customers lose time and the ticket prices increase.
For reference, my itinerary number is EF63004.
Based on my experience, the rating I saw on Skyscanner feels misleading because the service I received was very unprofessional. I would not recommend booking with Fly Sharp.
13 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Jiju,
We're truly sorry to hear about your recent issue with your flight booking. At Fly Sharp, we usually initiate the refund process immediately when we are unable to provide the same price that the passenger selected online.
We hope you understand that fares are dynamic in nature and cannot be guaranteed until ticketed.
Regards,
Fly Sharp
Worst customer service
Worst customer service. They take decades to answer the call and very rude customer service. Please don’t book through this website. They charge lot of money as well for cancellation.
13 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Sai,
We are deeply sorry to hear about your recent experience with our customer service team. It is most certainly not the standard of service which we aim to provide to our valued customers.
We will review our call logs and the staff member involved will be communicated with for further training and understanding of our company's service values.
After investigating the matter we would offer the appropriate actions to rectify it.
Please share the booking reference number with us .
Regards,
Fly Sharp
Pls do not book through this company
Pls do not book through this company, firstly no manners to talk to a customer and on top of all forcing the customer to rebook a ticket cancelled by the airline. Then saying refund will 3 to 6 months and saying to borrow the amount from a friend if you need it, inspite of telling them that other agents have refunded amounts within 2/3 working days. Asked for a written reply to the email I sent but they are not ready to reply, spoke with Nikhil and he was totally unprofessional and finally hung up the call. I am going to take this matter to court as my amount is over£1000/-.
13 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Ramesh.
We are truly sorry to hear about the unsatisfactory experience you've had with us
Regarding the refund delay, please know that refund timelines can vary depending on the circumstances, though it's our goal to process these refunds as promptly as possible
The interactions you described with our staff member are concerning as we ensure all of our representatives conduct themselves with utmost professionalism
Regards,
Fly Sharp
Terrible customer service
Abhi - the person I spoke to in order to rebook my flight back to the UK, was extremely rude and abusive. When I compalined to him that he was being rude and abusive, he hung up on me!
This is a terrible company to book with. Avoid like the plague!
13 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Ankur,
We are deeply sorry to hear about your recent experience with our customer service team. It is most certainly not the standard of service which we aim to provide to our valued customers.
We will review our call logs and the staff member involved will be communicated with for further training and understanding of our company's service values.
After investigating the matter we would offer the appropriate actions to rectify it.
Please share the booking reference number with us .
Regards,
Fly Sharp
worst customer service
Extremely poor experience
Due to the ongoing issues in the Middle East, we have been trying to cancel our tickets for our trip on 20th March via Doha.
While Qatar Airways allows cancellation and refund, they have refused to process our request.
I have called 3 times in the last week, and I am always told that they cannot process the request and to call back later.
We've also sent multiple emails advising our request but they only respond with a generic holding email.
I fear they are defrauding customers..
13 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Thomas,
We sincerely apologize for your recent experience with our customer service. We understand how frustrating it must have been for you, having tried to reach us and receiving no response.
Given the ongoing crisis in the Middle East and the subsequent closing of airspaces, we are currently dealing with an increased volume of calls, this has unfortunately caused delays in our response times.
We would request you to kindly share the booking reference number with us so that we can assist you on priority with your concern .
Regards,
Fly Sharp
This company is fraud.their employees…
This company is fraud.their employees scam people with no refund and sometimes fake ticket reservation
2 mars 2026
Omdöme utan inbjudan
Svar från Fly Sharp
Dear Nirzhor,
We're truly sorry to hear about the unsatisfactory experience you've had with our company.
Our company is legitimate, and so are our tickets.
We assure you that we will prioritize looking into this matter because, as a company, we uphold a strong belief in carrying out our operations with transparency, honesty, and integrity. We vehemently discourage and do not tolerate any fraudulent behavior.
Please provide us with your booking reference number.
Regards, Fly Sharp
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