LEVEL Omdömen 598

I was denied to be checked-in. My family trip to the US was ruined and we lost a lot of money. Nobody in the airport could explain anything. There is no airline representative, just third party check-in agents. There is no physical office neither in Barcelona airport, nor in the city. And Barcelona airport is their main hub....Their "mother" airline Iberia does not have physical office in Barcelona neither. Via phone they moved me from Level to Iberia, Iberia asked to call Vueling since the ticket number is issued on Vueling stock (not sure why). Vueling was just rude sending me back to Level. Later I found out that my visa was revoked by mistake. I asked the airline to cancel at least our family return seats and resell them to refund us and even earn. Our tickets were purchased at low cost far in advance. The airline was completely sold out and their last seats cost 1600 Euro each way.... They said it is impossible. At the same time they kept sending us e-mails offering to purchase extra services for our not happening return flight. Their online help was not helpful, they kept repeating that revoked visa is my problem and I totally disagree. This is unique situation when a visa is revoked by mistake and US consulate admit this. To reinstate they need me to send passport to the original consulate post (Cyprus). And it takes time, so, no chances t continue vacation.... I understand that revoked visa is not the airline fault but they could cancel and resell return seats or at least stop telling me that all happened is my fault which was rather rude. There is no possibility to check if the visa you have in your passport was revoked, no web site or verification system. I travel to the USA almost every year for more than 20 years for conferences, I do have experience with visas. LEVEL replies via phone were not same as via alive chat and e-mails. I believe they use chat GPT to create replies. Zero possibility to think out of the box, poor customer support, absence of representatives neither in the airport nor in the city of Barcelona. I'd think before paying them. Cheap? Free cheese only in a mousetrap. Too poor performance at the beginning of operations of this young brand. Can't wish them good luck, sorry!

I had an awful experience. Just that.

No recomano viatjar amb LEVEL, es el pitjor viatge que hem fet. Un viatge de 13 hores amb seients durs, feia fred i no hi ha mantes, passadissos estrets i en un viatge tant llarg només et donen un petit esmorzar 30' abans d'arribar amb presses. S'ha de pujar a l'avio amb força roba, menjar i beguda, ja que tampoc es poden comprar a bord.

I being put in to this airline from California to Barcelona because my flights from California to London was cancelled by British airways .
I thought I going to flight with Iberia went my flight was change and I find out. That was level .
I am no very impress with the service and the space specially went we need to walk because is no good for
Our heath sitting for so many hours . I has to paid for my blanket and food and seats something I all ready paid to British Airways . I has to clean the toilet every time I went to the toilets no staff I see only went they give the food I dint feel safe . I will never flight with this airline is the worse shame on British to put me on these airline

Is there a worst airline award? Because Level is a lock to win. They are both scummy and incompetent; a deadly combo. It started before the airport. They don’t let you check in ahead of time. You need to do it in the airport. Get to the airport and they won't let you check in until 4 hours before your flight. Finally 4 hours before our flight, we check in. They give us our tickets, only to see they aren't the ones we ordered. We paid extra for premium economy on seats 1A and 1C. The seats they gave us were 30 rows behind that in basic economy. Do they tell us that? Of course not. They hoped we wouldn't notice. Do they apologize? No. Do they give any sort of explanation for why we don’t have our seats? No. Do they offer any sort of refund for selling us something they can't offer? No, because that's something a competent, ethical company would do. The lady at the desk, sitting under a sign saying Level, says we'll have to talk to Level, as she doesn't work for them (she also was at the Level gate, but she totally doesn't work for them. Said differently, she doesn't want to do her job). She was incredibly rude and unhelpful.

Get to the gate and they tell groups 1 and 2 to line up. It takes over an hour after this announcement for someone to get on the plane. Messing with their customers or just actually this incompetent of a company? Your guess is as good as mine.

It takes longer than I've ever experienced to get everyone boarded, even after the hour wait for them to start actually boarding. Their incompetence naturally bleeds into the boarding process. Obviously takeoff is late despite the plane being there over an hour before scheduled takeoff.

Unsurprisingly, it's the least friendly flight attendants I've ever experienced. I've also never understood why people always make jokes about how bad food airline food is. Level did me the favor of helping me get the jokes. I didn't know an omelette could be so terrible.

They're kind enough to offer in-flight entertainment, except their WiFi goes in and out at least 50 times per hour (being generous, as it's probably significantly more). This means you can't actually watch anything because of the constant stop and start. The screens in the seats also don't work. Lastly, they claim to have chargers in the seats in front of you. Except they don't.

If you are looking for an unethical, incompetent, rude, airline with terrible planes and food that may try to scam you, Level is the one for you. In all seriousness, I've obviously experienced some problems as a regular traveler. Occasionally an airline will have one of these problems. I'm not sure I've ever seen one have two of these problems, let alone like ten problems. It's so bad it has to be intentional. Avoid this scamline like the plague.

LEVEL est la pire compagnie au monde, la plus mauvaise expérience de vol après 42 ans de voyage. (Vol Barcelone/San Francisco) Tout les services sont payants, seul un verre d'eau et un petit paquet de biscuits offert pendant les 14 heures de vol. Les écrans ne fonctionne pas, donc aucune distraction ni même une prise USB. Pas de coussin ni de couverture , ce qui aurait été bien utile dans des sièges inconfortable, le mien avait l'accoudoir cassé. A l'arrivée 1 heure d'attente pour récupérer mes bagages car le véhicule de déchargement des bagages de la compagnie LEVEL était en panne. Je tiens à préciser que j'avais acheté mes billets sur IBERIA qui a transféré ma réservation sur LEVEL.

Nous avons voler sur Level compagnie alors que nous avions acheté les billets avec Iberia. L’avion que nous avons pris de Barcelone à San Francisco était très vieux. On se demande comment est ce possible de voler avec un tel avion
Les écrans ne fonctionnaient pas. Les sièges et accoudoirs étaient cassés dans les toilettes certains éléments sont cassés et tombent. nous avons pris un service de nuit, il n’y avait ni couverture ni coussin proposés.
Il n’y a aucun service de nourriture inclus même en prenant un vol long courrier. Tout est payant. Seule l’eau était disponible pendant le vol.
À notre arrivée, nous avons dû attendre nos bagages plus d’une heure.
Ce fut la pire expérience de notre vie dans le voyage aérien. On ne renouvellera plus nôtre expérience via Iberia.

Vol Barcelona San Francisco, seients pagats, no funcionava la pantalla, després d'insistir ens varen dir que ho sentien però no ho podien arreglar.
A la tornada vàrem fer el checkin dins les 24 hores anteriors al vol, no hi va haver manera d'aconseguir seients aleatoris gratis. Ara ens diuen que es el nostre problema, que si haguéssim facturat a l'aeroport no ens hagués tocat pagar.
A favor seu podem dir que a la tornada, 22/09, la tripulació era mes amable que a l'anada.
Em sembla que per altres ocasions buscarem una companyia millor.

Last minute changes to a completely unknown operator on both my flights. No way of checking their reliability. Happened on both flights. Online checkin impossible. On both flights. Customer service online and on phone useless. Uncertainty until last moment whether we will be on the flight So another 3 hours wasted at the airport to sort out their problem. Seat configuration claustrophobic. Online entertainment mostly old movies.

Buenos días a todos,
Es indignante que existan compañías como LEVEL a las que se le haya concedido licencia para volar.
Este año en marzo de 2024, compre unos vuelos (3 en concreto), en la misma reserva para ir a Nueva York , el día 11 de diciembre 2024 y vuelta el día 16 de diciembre. Estar 5 días allí.
Pues en junio, según me comentan porque yo me acabo de enterar ,parece ser que cancelaron el vuelo y lo reprogramaron para 2 días más tarde. SÍ, 2 DÍAS, algo inverosímil. Además nos acabamos de enterar ahora, porque han vuelto a retrasar dicho vuelo 45 min. y el de vuelta también. He querido que me devuelvan el importe porque obviamente, no puedo realizar mi viaje que era de 5 días, y ellos me lo han dejado en 3 y me dicen que NO,
AVISO IMPORTANTE: NO COMPRAR CON ESTA COMPAÑÍA PORQUE LA PRAXIS ILEGAL QUE UTILIZAN ES VENTA DE VUELOS FANTASMA Y LUEGO NO SE EJECUTAN Y NO TE DAN NINGUNA SOLUCION, QUEDANDOTE CON UN IMPRESIONANTE PROBLEMA. ALERTA!! NO COMPRAR BILLETES NI VOLAR CON ESTA GENTUZA.

La experiencia con Level en el viaje que hicimos en Septiembre de Barcelona a Miami fue buena. Los vuelos fueron puntuales, el trato fue correcto, los asientos comodos. la única pega era que no tenia entretenimiento a bordo para un viaje de tantas horas, pero el precio era muy competitivo en comparación con otras compañias.

This airline is the worst in the world. They are nothing but scammers.
I travel this route at least twice a year, and this was my first time flying with this airline. They are inexpensive for a reason, and many people advised me not to fly with them. However, I decided to give them a chance. That was the worst mistake I've ever made.
Since this is a low-cost airline, you have to buy everything in advance, which I was aware of. So, I decided to purchase some items in advance.
They offer a comfort kit (including earplugs, a blanket, a water bottle, a pillow, earphones, etc.). I bought it online in advance. My fare also included a meal and a drink. I added more drinks just in case my credit card didn't work on the flight, which has happened to me before.
Upon boarding the plane, the flight attendant informed me that none of my purchases were registered in their system. I was surprised because the money had already been deducted from my account, and I had a receipt and everything registered on my reservation. I showed them proof of purchase, the receipt, and bank transaction, but they said they couldn't do anything about it and were incredibly rude. They told me to submit a claim to get a refund. The flight attendant asked for my name and made a note of the issue.
After my holiday, I submitted my refund claim as instructed. However, I received a response stating that they could not prove that I did not receive the items I purchased and therefore could not process my refund. I was shocked by this response. How were they expecting me to prove that I did not receive these items? They stated that I should have raised the issue with the cabin crew, which I did. That is ridiculous.
After going back and forth with their customer service, they have refused to refund my money. Apparently, this is how they operate. They scam you into buying things online, but then you don't receive them on your flight, and they never refund your money. I will never fly with them again!
They are scammers.

Una experiencia nefasta con Level. Pagué un extra por escoger r asiento y ,cuando llegué al avión, no se correspondía con la imagen de selección de la web. Asientos sucios, no funcionaban las pantallas de entretenimiento( cuando estaba cubierto según las prestaciones del avión y eran 11 horas de vuelo), habían pasajeros cuyos asientos estaban rotos y tuvieron que cambiarse. Lo mejor del viaje fue la amabilidad de los azafatos. Cuando trato de hacer reclamación, en la web me dice todo el rato que no hay conexión. ¿qué casualidad verdad? Pagad un poco más pero garantizaros un buen viaje.

La atención al cliente realmente buena, quiero felicitar al personal dd facturación dd Barcelona del día 31 de agosto.

Sin embargo el avión no cumplía con las estándares dd comodidad, además 3 días antes avisan que las pantallas no funcionarán, pero que no nos preocupemos que el WiFi estará disponible.

Sorpresa, cuando el WiFi tampoco funcionaba.

Era un avión realmente antiguo.

Vuelo de NY-BCN de más de 7 horas. No reparten comida ni siquiera un triste vaso de agua si no pagas el menú extra con un precio de más de 20€, me parece completamente vergonzoso que tengan a la gente sin comer ni beber durante más de 7 horas. Nunca más voy a volar con esta compañía ni con WAMOS air

Encore une fois une étoile car impossible de mettre moins, évènement annulé ce soir dans prévenir les clients , nous sommes devant avec d’autres personnes , la honte ! 14 euros a nous rembourser

Iberia, sin previo aviso, nos "coloca" en esta compañía que debería estar prohibida por su mala praxis y por el abuso que ejerce sobre los viajeros. Mala calidad en todo. Absolutamente en todo. El peor vuelo de mi vida. Iberia no debería usar esta compañía como socia.

La verdad que peor de lo que me pensaba,ya sabiamos que no teniamos servicio de comida,pero no tener mantas ni pantallas tampoco,te avisan que no tienes pantallas antes de hacer check in.
El avion esta muy viejo,muy poco espacio y asientos durisimos,hicimos un vuelo de 9:25 bastante duro la verdad.el avion tiene pantallas pero no te las dejan utilizar,si tu movil con un servicio de entretenimiento malo.
Solo se salva la tripulacion,muy amable.
No recomiendo esta low cost a nivel internacional.

Canceled my flight unexpectedly, gave no reimbursement

Mi vuelo nunca salió. El 31/8/24 tenia un vuelo pagado para ir de Barcelona a Santiago de Chile. La hora de salida estaba prevista a las 10:30. A las 7:30h que realizo la facturación nos explica la profesional del mostrador que por situación técnica el vuelo no saldrá hasta las 13:30 horas, pero que estuviésemos atentas a la puerta de embarque. A las 13:00 horas recibimos un correo electrónico indicando que se canceló el vuelo. Sin aparecer ningún profesional ni dar la cara, nos indica AENA que vayamos a buscar las maletas facturada y a continuación dirigirse al mostrador. Todos los pasajeros del vuelo que pienso que seriamos como 200 personas, nos dirigimos al mostrador, donde atiende de 1 en 1 y solo para derivar a hoteles, sin dar explicación. Comunican que cualquier novedad se realizará vía correo electrónico. Esa comunicación nunca llegó. Después de 5 llamadas, de las cuales LEVEL no responde a nada, en Iberia consigo una reubicación en perores condiciones pero 24 horas después y con escala. LEVEL no deja ni acceder a la reclamación vía web y por teléfono se lavan las manos. Una vergüenza a nivel de comunicación, con gastos de aeropuerto y nefasta organización. Estamos perdiendo días de vuelo con todo lo que implica a nivel personal y profesional. Ademas de todas las personas afectada.