I am impressed with this company. I received a message from Claire soon after I placed my order. The wall charger isn't included with the brush. She sent a link to order one separately. She also said... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It looked like my order was stuck in transit, so I texted the company. I received a reply almost immediately from Aaron, who assured me that my order would arrive. He predicted the exact day, and he... Se mer
When I placed my order, I accidentally ordered two chargers. I sent an email the next morning and immediately heard back from Olivia, she corrected the order for me and let me know right away. I wish... Se mer
I would NOT even give 1 star. The go curl device is useless, definitely doesn’t work, as they claim . My one is faulty. The customer service is appalling, they ask for a video of yourself using the... Se mer
4,0
Bra
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 31 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer support review
I recently ordered and received the GoBrush Pro. After trying it, I realized that the brush wasn't working for my hair. I'm sure its a good product but because of my hair type, thin and wavy, it didn't help on my hair. I emailed Customer Support for instructions on how to return the product per your 30 day risk free trial. I then found out it would cost more to return the brush than it cost me to purchase it due to having to return it internationally. I was very upset about this and again emailed Customer Support. After emailing with Marie, she was able to negotiate a 50% return of my purchase price. I am very appreciative of that and grateful to Marie for her help in doing that for me. Marie is an excellent Customer support representative for your company.
Linda Cox
14 juni 2026
Omdöme utan inbjudan
I ordered one
I ordered one. Was charged for and received two. When I tried to return one I would have to mail it to China and pay $67.00 postage. It works minimally well. Short battery life. Bad, bad choice.
1 juni 2026
Omdöme utan inbjudan
Svar från Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for your experience with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To help improve your experience and increase your satisfaction, we have already reached out to you via email with a proposed resolution. We genuinely hope this helps address your concerns and demonstrates our commitment to making things right.
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we are always here to help. You can reply directly to our email, contact us at support@flownbeauty.com, or visit our website and navigate to the bottom of the page under the “Support” section, then select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work toward resolving this for you.
-The FLOWN Team
I really wanted this Go Brush to work…
I really wanted this Go Brush to work on my short hair but unfortunately it didn't do anything to help with the waves and stubborn areas. It doesn't get hot enough and doesn't stay on for a very long time. Their ads are very misleading. I contacted the company only a few days after I received it (they gave me some ponters which I tried and still no results) and told them I wanted to return it. After a few weeks of going back and forth with emails and form letters, they told me I would have to return it to China. The cost of that would be more than I paid for the brush. So they offered me a 30% refund and I would keep the brush. This has been going on for over 2 months and still cannot get the refund. Think twice ladies before wasting your money on this.
20 juni 2026
Omdöme utan inbjudan
Svar från Flownbeauty
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the experience you've had with our product and service. We understand how frustrating this must have been, and we truly regret that we didn’t meet your expectations.
We would love to help resolve this for you. Please email us again at support@flownbeauty.com with your order details, and we will assist you promptly.
At FLOWN, we are always ready to help, and we are fully committed to your satisfaction. Thank you for your understanding, and we look forward to working with you to make things right.
-The FLOWN Team
They helped me immediately when I…
They helped me immediately when I realized my order was going to be shipped to my former address- no questions asked. Thank you!
20 juni 2026
Omdöme utan inbjudan
Excellent customer service by Darwin
Excellent customer service by Darwin. I requested assistance and it was completed immediately.
19 juni 2026
Omdöme utan inbjudan
I agree with Debbie Ireland
I agree with Debbie Ireland. Worthless product. I supposed that if your hair is not thin and fine, it might work, but not on my hair. NOT great for ALL types of hair. Also toggling between heat settings didn't help. The heat just kept going up. Waste of $60. It's going to the Goodwill.
19 juni 2026
Omdöme utan inbjudan
Svar från Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the experience you’ve had with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To continue assisting you with your concerns and provide the support you deserve, we have already reached out to you via email. Our goal is to better understand your experience and work together toward a resolution that improves your overall satisfaction.
Please don’t hesitate to reply to our email or contact us if you need any further assistance—we are always here to help and support you throughout the process. You can reach us directly at support@flownbeauty.com, or visit https://flownbeauty.com and scroll to the bottom of the page. Under the “Support” menu, select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work to make things right.
-The FLOWN Team
Well after I received it I charged it…
Well after I received it I charged it …then tried to make it work on my hair but no luck! Then charged it again but it didn’t charge. I cannot make it work even with the USB PLUG but no luck …won’t turn on!
I’m not a hard to please person but I’m not a happy camper! I tried to return it but they said bc it was over 3o days, they could not approve a return or refund! 😡
Helen D.
4 juni 2026
Omdöme utan inbjudan
no star review
NO STAR REVIEW. Not even worth one star. This companies refund policy is a scam. They do not offer full refunds like their website says. Customer service is horrible, just get the run a round. Cost you more to return the product than what it costs. Do not purchase from this company
17 juni 2026
Omdöme utan inbjudan
Svar från Flownbeauty
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the experience you've had with our product and service. Your satisfaction is very important to us, and we deeply regret that your expectations were not met.
We’ve already emailed you with a solution and would love to resolve the issue to your satisfaction.
Please don’t hesitate to reach out if you need any further assistance—we are always here to help.
You can always email us at support@flownbeauty.com, or by visiting our website at https://flownbeauty.com, simply scroll down to the bottom of the page, and under the "Support" menu, click on "Contact Us."
We are committed to ensuring your experience with FLOWN is a positive one, and we appreciate your understanding as we work to make things right.
-The FLOWN Team
Angel did an awesome job getting my…
Angel did an awesome job getting my order canceled quickly and efficiently.
I was not happy when I placed my order because it was advertised for 60% off but I couldn’t find that only 50% off and it picked which credit card it charged it to. I did not want it charged to the credit card that they picked out, but this was not Angels fault.
Diane Heintzman
19 juni 2026
Omdöme utan inbjudan
Faulty Numoya
Back in January, I went back and forth with Numoya service, complaining that the charge only lasted for four uses. They told me to try this and that and it didn't help. Then they said it was too late to return it. Now, it reads 200 degrees and is totally cold. It's a terrible product and poor service!
C. Rao
12 juni 2026
Omdöme utan inbjudan
Svar från Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot.
We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing and frustrating this must have been, and we sincerely regret any inconvenience caused.
Your feedback is important to us, and we genuinely appreciate you taking the time to share your experience. Comments like yours help us better understand where we can improve and continue working toward providing a better experience for our customers.
Thank you again for your patience and for giving us the opportunity to hear your concerns.
-The FLOWN Team
Terrible cudtomer service…
My brush won't hold a charge with different been emailing since the middle of may keep being put off asking for videos how supposed to video a battery not holding its charge
25th may I was promised a replacement still waiting 18th june and when I email im told they will be chasing it up in dispatch
Cin artists
14 maj 2026
Omdöme utan inbjudan
Svar från Flownbeauty
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the experience you've had with our product and service. We understand how frustrating this must have been, and we truly regret that we didn’t meet your expectations.
We would love to help resolve this for you. Please email us again at support@flownbeauty.com with your order details, and we will assist you promptly.
At FLOWN, we are always ready to help, and we are fully committed to your satisfaction. Thank you for your understanding, and we look forward to working with you to make things right.
-The FLOWN Team
Hair tool has never worked
The original one I received didn't work. I was promised a new one as a replacement 2 months ago. I have never received it. I will never buy from this company again. The £40 was a waste of money
7 maj 2026
Omdöme utan inbjudan
Svar från Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for your experience with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To help improve your experience and increase your satisfaction, we have already reached out to you via email with a proposed resolution. We genuinely hope this helps address your concerns and demonstrates our commitment to making things right.
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we are always here to help. You can reply directly to our email, contact us at support@flownbeauty.com, or visit our website and navigate to the bottom of the page under the “Support” section, then select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work toward resolving this for you.
-The FLOWN Team
I ordered a Flown Brush and it was not…
I ordered a Flown Brush and it was not what I expected.
I have sent numerous emails and still no instructions for the return. They told me to take of picture of me holding the brush and they would tell me what I was doing wrong. I sent the pictures and still have no return instructions. In one email they stated they said would give me a small percentage back because it needs to be mailed to China. Cutomer service has been no help to me.
When they send you the brush there is no receipt for returns or problems. I would never order from this company again.
12 juni 2026
Omdöme utan inbjudan
Svar från Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for your experience with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To help improve your experience and increase your satisfaction, we have already reached out to you via email with a proposed resolution. We genuinely hope this helps address your concerns and demonstrates our commitment to making things right.
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we are always here to help. You can reply directly to our email, contact us at support@flownbeauty.com, or visit our website and navigate to the bottom of the page under the “Support” section, then select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work toward resolving this for you.
-The FLOWN Team
Carol has always been helpful with any…
Carol has always been helpful with any questions I have. I have not got my device yet but I may have more questions for her
15 juni 2026
Omdöme utan inbjudan
The USB cord that came with the item…
The USB cord that came with the item did not work -right out the gate. Upon receiving the item I was not impressed. In my opinion, not a solid hair tool - not worth the money paid. Contacting support for Return / Refund info (30 day guaranty refund if not satisfied), I received a response requesting I do a video - NO. I have had request from Erica, John, Lester, Marie and Brooke. Everytime I respond (same link) I get another SUPPORT team member requesting video & not willing to initiate return. WORSE support ever. Phone number disconnected. I am done - BBB & Letter to Claire Hoffman, I eat my $50 whatever loss!
12 juni 2026
Omdöme utan inbjudan
Svar från Flownbeauty
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for your experience with our product and service. Your satisfaction is very important to us, and we regret that we did not meet your expectations.
To help improve your experience and increase your satisfaction, we have already reached out to you via email with a proposed resolution. We genuinely hope this helps address your concerns and demonstrates our commitment to making things right.
If you have any further questions or need additional assistance, please don’t hesitate to contact us—we are always here to help. You can reply directly to our email, contact us at support@flownbeauty.com, or visit our website and navigate to the bottom of the page under the “Support” section, then select “Contact Us.”
We remain committed to ensuring your experience with FLOWN is a positive one, and we truly appreciate your patience and understanding as we work toward resolving this for you.
-The FLOWN Team
Olivia very helpful…
I had a lot of help from Olivia to explain how the brush works as it appeared not to be charging properly but thanks yo Olivia it is now all ok. Very helpful. Thanks.
15 juni 2026
Omdöme utan inbjudan
Quick response to my request & set in…
Quick response to my request & set in motion my need
16 juni 2026
Omdöme utan inbjudan
Promptness
When I was ordering my go curl Pro, somehow it ordered two of them. I reached out to the flown beauty. company right away and they removed one of my items. I was very pleased. Zy assisted me. Thank you for your prompt reaction.
15 juni 2026
Omdöme utan inbjudan
Great styler
Delivered very promptly in secure packaging. I’m very pleased with my brush & hi-speed charger. Brooke helped me to understand how everything works! Cheers!
16 juni 2026
Omdöme utan inbjudan
I ordered twice by mistake
I canceled my order because I mistakenly orederd 2 I contacted via email and Darwin answered immediately and corrected my mistake
13 juni 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.