Flip.ro Omdömen 109

Updated review:

After the second servicing with no results, they proposed a full refund - too bad the phone wasn't functional after all, but they handled the situation eventually.

Original review:

Received an iPhone that restarts 2-3 times per day, sent it twice for warranty repair for nothing to be done (literally, they only “checked” it). So the increased price paid for the warranty is useless, better to buy cheaper directly from other people!

I ordered an iPhone 14 Pro from Flip.ro, but my experience was very negative. A battery diagnostic app clearly showed that the battery inside the device is more than 3 years old, yet it was presented as having 100% health. For me, this indicates that the information provided about the battery is not accurate.

I repeatedly asked whether the battery had been replaced, but my question was ignored every single time, and I never received a clear answer. They only told me that they “found no issues,” even though the battery performance was clearly weak.

The communication was incomplete. In the end, I had no choice but to request a return and a refund.

Based on my experience, I advise other customers to be very cautious, especially regarding battery health, because in my case the information they provided was not reliable.

Mi-am comandat un iPhone 15 acum 2 saptamani. Astazi m-am trezit cu el neincarcat si cu imposibilitatea de a-l incarca. Orice incarcator as fi folosit, orice priza, absolut orice varianta nu functiona.
Doar 2 saptamani si deja acest telefon e nefunctionat. Nu recomand. Luati-va telefoane noi pt ca flip e sub orice critica.

Puțin cam de prost gust starea vizuală a dispozitivului având în vedere ca am selectat varianta cu cel mai puține defecte și totuși a ajuns cu ceva cam multe defecte deranjatoare.In rest a fost o experiență minunată,client service destul de bună,livrarea relativ rapidă și produs relativ asemănător cu ce susțin pe site-ul acestora.

Auzi Flip.ro de cand va interesează sa cereți oamenilor factura de achiziție a telefonului? Ok, s-a pus si factura la dispozitie, pasul 2: vedeti ca pe factura telefonul este luat in rate, asa si? Care e problema voastra si cu ce va impactează, cu atat mai mult pe client.
Trimit telefonul Iphone 16 black 128gb sigilat la voi si il refuzati.
Va acoperiți doar cu niște clauze de **** , daca refuzați telefonul trimiteti omului telefonul asa cum l-ati primit nu in cutia voastra ponosita fara niciun accesoriu, care instant ii scade valoarea la 0.

They will never offer you the money from the initial offer. I'm still waiting for my phone back it took three weeks for them to verify it and give me a low price. They offered me 500lei first. Then it went to 100lei after waiting so much. Guess what? I put the same phone on OLX and I have three offers of 400 lei. You are unprofessional, a scam. I lost money and time. Don't bother responding I work in customer support, you can't fool me with a default response that you give to everyone.

Reply to Flip's reply: There is no respect for the customer when so many words and 0 value. First of all, the fact that I accepted the "offer" does not mean that it was a fair one, I accepted it for the same reason most people choose to sell something... the need for money. Second, why didn't you say anything about the cost of repairing the defect compared to the amount offered for the entire product... because that was a very important detail.
And I really don't think you have any respect or care for customers because this is not the first time you have failed to be fair with an offer and that's exactly why I'm sure I don't want to deal with you anymore.

I sold a brand new phone that was never used. They told me that it had a small defect in the back cover (it had nothing when it left me) and they took more than half of the amount offered, which was small anyway. According to them, the back cover was practically worth more than the entire Samsung phone and much more expensive than the replacement service would have cost anywhere else. I think they either made the defect by mistake and didn't admit it, or it was simply a blatant theft because there was no problem with shipping and I packed it very well!

Nu determina preturile bine, sunt cu 20-30% sub piatza

Teapa ordinara

Am trimis un telefon in stare perfecta, verificat de catre un tehnician certificat doar sa mi se ofere jumatate din pret din cauza unor probleme la display. Mentionez ca a fost testat si cu ajutorul codului *#0*. Iar pentru echipa flip, degeaba puneti un mesaj copy paste ca reply, nu creste credibilitatea si nici nu ajuta din punct de vedere SEO.

I can only agree with the reviews I see here. I strongly recommend to NEVER use the services of Flip.ro. They always provide you with an estimation that later on is changed to less than 25% from the initial esstimation. Their explanation is very brief and doesn't cover the huge difference in price. Scammers I would say is a strong word, but definetly their process is wrong. They will continue to receive 1 star reviews if they keep this process with initial evaluation and then huge drop in price for the second evaluation without really explaining why, at least in terms of price. My estimations went from 180 to 54.

If I could give -1 star instead of 1, I would. Let me start here: they gave me an indicative price for the phone of 300–320 leva. In my opinion, it should be explicitly stated whether this is the minimum someone will get or the maximum. After all, I’m selling an iPhone 12 Pro in excellent condition. Nowhere does it say that they are Romanian and that it takes one week for the phone to reach them. Then I get a message: it will take the “great” “technician” 2 to 3 days. Voila — after 4 hours the “technician” is done with the evaluation and the sale price has been changed for me to check. I log in and can you imagine how much they offer me for a well-kept iPhone 12 Pro that their site lists at 700 leva? 105 leva. 105 leva for a flagship. Totally absurd. And now I’ll be waiting another week for it to come back to me. NEVER USE THEIR SERVICES.

Aveam un telefon in stare excelenta, am facut evaluarea pe site, pret ok, desi mai mic decat pe olx, l-am trimis. Dupa cateva zile imi raspund ca are defecte si imi ofera mult mai putin. Zic nu, multumesc, trimiteti-l inapoi. Cand il primesc, surpriza: o mare zgarietura pe spate! Facusem niste poze inainte sa il trimit, le scriu, le arat.... nimic. Zic ei, am verificat tot, am contactat curierii, nu e de la noi, nu avem ce sa-ti facem.

In concluzie, stati departe de acesti tepari neseriosi, iar daca cumva va ganditi sa trimiteti ceva la ei, filmati absolut totul in cel mai mic detaliu, produsul, ambalarea, predarea catre curier, iar daca cereti retur, desfaceti pachetul in fata curierului in timp ce filmati toata scena. Absolut ridicol ca trebuie recurs la asa ceva, dar doar asa ai putea avea castig de cauza cu astfel de escroci.

Am trimis catre Flip.ro un iPhone 14 Pro Max Gold 128 GB pentru vanzare. Pe site, dupa ce am selectat corect starea ca “urme usoare de folosire”, am primit oferta de 2700 lei cu plata in 20 de zile (am atasat si captura de ecran). Dupa evaluarea fizica, mi-au scazut oferta la 2500 lei, desi in aplicatie, la aceeasi selectie, pretul ramane 2700 lei. Deci evaluarea lor nu a fost corecta si este in contradictie cu propria platforma.

Am acceptat doar pentru ca eram plecat in concediu si nu aveam cum sa recuperez coletul, dar experienta a fost dezamagitoare. Credeam ca recenziile negative sunt exagerate, insa s-au confirmat.

Nu recomand Flip.ro pentru vanzarea telefoanelor si nu voi mai apela la ei.

Pe vremuri, eMAG era steaua comerțului online din România. Intrai pe site și aveai impresia că intri într-un mall digital: ordine, claritate, respect pentru client. Era aproape o poveste de succes locală. Apoi a venit „marea salvare” – fondul de investiții străin. Și, ca orice fond de investiții care se respectă, prima grijă a fost să „optimizeze”. Traducere: să transforme o afacere strălucită într-o platformă generică de tip marketplace, unde se vinde tot, de la telefoane până la aspiratoare second-hand cu praf inclus. Cu alte cuvinte, dintr-un brand premium am ajuns la un… talcioc digital.
Și exact când credeam că mai rău nu se poate, apare Flip, fratele mai mic al eMAG-ului. Promite revoluția în vânzarea telefoanelor second-hand: „siguranță, transparență, încredere”. Sună minunat, nu? Păcat că realitatea seamănă mai degrabă cu o parodie.
Tehnicienii lor, acei „specialiști” care par să fi absolvit facultatea de găsit defecte inexistente, reușesc să transforme telefoane impecabile, cu folia originală de la producător pe ecran, în „cazuri problematice” care brusc nu mai pot fi vândute. Evident, prețul scade, tu ești pus la colț, și ți se oferă „șansa” să accepți oferta finală sau să primești telefonul înapoi, eventual cu surprize. Negocierea? Se face exclusiv pe contul de client, într-o zonă opacă, unde tu nu ai cum să demonstrezi nimic ulterior. Transparent, nu glumă!
Și uite așa, dintr-un simplu proces de vânzare a unui telefon nou, s-a ajuns la: telefoane „în teste” zile întregi, solicitări absurde de „facturi necenzurate”, explicații trase de păr și interpretări juridice de parcă Flip ar fi devenit organ de cercetare penală. Cireașa de pe tort? Faptul că, între timp, T&C au fost schimbate, dar păstrând aceeași dată de emitere. Magie pură: Houdini ar fi invidios!
Așa că, dacă mă uit la traseul eMAG – Flip – cazul meu, concluzia e simplă: ce a început ca o poveste de succes românească s-a transformat într-o comedie neagră despre cum să-ți pierzi încrederea în platformele „de încredere”. Și, ironic sau nu, singurul lucru care chiar a fost transparent până la capăt a fost… lipsa de transparență.

PS:
„Regulile jocului" nu se schimbă în timpul meciului. Identificarea mea se va face mai ușor după ce voi primi soluția oficială de la ANPC și ANSPDCP. Atunci voi reveni cu o completare publică aici, pe Trustpilot, dar și pe Facebook, Instagram și TikTok. Situația generată de Flip, prin lipsa de corectitudine, merită cunoscută și dezbătută. În plus, voi propune includerea unor reguli clare în legislația privind protecția consumatorului și GDPR, pentru a preveni astfel de abuzuri. iBuyBack, dar corect, nu în defavoarea clientului.”

I both an iPhone 15 pro with 800euro in "very good" state, it had some small scratches but wasn t that bad. At a closer look the screen had some shadows under the display, in the top side and on the bottom. I just send it back, didn't event set it up, now I have to wait 14 days to get my money back so I can buy miself a phone.

Returned: I received my money back the 2nd day after the device arrived to them. The refound was quick but I really wanted that phone.

I bought an iphone from them 2 and a half years ago and last week i sold that iPhone again to them and of course they offered me more than 60% off from the initial offer. Scammers!

My wife bought last year two Iphone 8, one for her and one for me cuz we lost our phones while we were in a trip and had to buy fast 2 phones.
As i have received the phone, configured and started to make calls and was so odd to hear like i was in a tomb and sometimes was unclearly.Returned the item and got money back, my wife she kept it and use it as the 2nd phone and in the morning when she woke up found that the battery is inflated and did a crack between phone display and back case.
Now flip told her to return item for assurance and remove personal data, how you could remove data if the phone does not work..(dumb person)...nevermind, we did a COMPLAINT and I BEG YOU TO AVOID THEM.

They use aftermaket pieces, those 67 tests are only for marketing and much more...so, be careful with them!

am cumpărat o tabletă pe firmă în august 2024.
în iunie 2025 deja nu se mai deschidea deloc. am trimis-o în garanție.
au greșit adresa de ridicare (am scris corect în e-mail adresa) ÎN SENSUL CA AU GREȘIT ORAȘUL. apoi au revenit din orașul corect. bun.

când să trimită înapoi produsul au trimis ei de la sine putere la sediul social al firmei, tot așa în alt oraș. a 4-a oară o fi cu noroc, să vedem, încă nu am primit tableta înapoi și de la Flip nu îmi răspund legat de această problemă.

dezastru comunicarea și organizarea la Flip.Ro

I bought a z flip 5. The phone was good and worked very ok. When I wanted to change the cover screen, went to samasung and I was informed that the screen was also scratched in the middle, where it closes. Since it was still in warranty I sent it to them. When they received it, without informing me, they already prepared the package to get it back to me. I only received an e mail after I requested information on why the phone was deteriorated. I recevied pictures with a crack that wasn t there when I sent the phone.
I have for sure no proof about this because in my naivity I did not take a picture of my phone before sending it to them. It s just money, but it feels like they are fooling the consumer.
Such a disappointment

I bought Iphone pro from them which was 500 lv (250 eur) more than the standard 2 hand the same model, however I decided it will be “checked”. What I received was phone with scratches on display and corpus and battery 85 %. I was not very happy with purchase but I decided it is 2 hand and it is what it is. I sent as well my old iphone to them, which was always in case and did not had scratches on display (like the one they sent me). After they received it, they checked it and decided they are paying half the money we spoke for. Then I requested my phone back, this whole thing is happening 22 May and I am writing this on 10 Jun and I still do not have my phone. I suspect they are intentionally keeping the phone as long as they can so you decide just to sell to them for no money. They do not have phones to call them, do not have actual address and are very hard to be checked by police and agencies. Definitely scam, beware.