Thanks a lot fatma you kept your promise and delivered me a vehicle today, big shout out to Fleeto and all the employees there very professional attentive and they try their hardest to help people out... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent company in term of simplfy services , very well customer services in handling phone calles and very friendly always available for their customers ,doesnt matter what type vehicle you wan... Se mer
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I went to fleeto to collect a car short term, Ayhan went above and beyond to make sure he got me a vehicle I was happy with. Iva also put in the extra mile to make sure I was able to get the vehicl... Se mer
Big shout out to Nadeem, Farhad and Ayhan. Had a vehicle issue but the turnaround and service in getting me back on road was exempliery, big recommendation to all pco drivers Fleeto is the place to b... Se mer
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Företagsinformation
Skrivet av företaget
Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.
Kontaktuppgifter
Storbritannien
- fleeto.co.uk
4,5
Utmärkt
217 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Experience
Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, if the car was all ok, if I had any issues etc. A++ experience so far, thank you Fleeto
4 februari 2026
Omdöme utan inbjudan
Just picked up my car from fleeto
Just picked up my car from fleeto, and all I can say was it was Amazing service by Abdur Rahman, Sati and Fahad. Would highly recommend
5 februari 2026
Omdöme utan inbjudan
At the time
At the time, a great service was provided. All information was covered and I. Left the business feeling good.
2 februari 2026
Omdöme utan inbjudan
Very strange behaviour unnecessary…
Very strange behaviour unnecessary immobilising the vehicle, poor service
12 januari 2026
Omdöme utan inbjudan
Svar från Fleeto
Hi,
Thank you for your review.
Vehicle immobilisation is only used in serious circumstances, such as unresolved contractual breaches or significant outstanding matters. It is not applied without reason and follows the terms agreed within the hire agreement.
As this review provides very limited information, we are unable to identify the situation being referred to. If you are an existing customer, we would encourage you to contact our team directly with your booking details so the matter can be reviewed properly.
Kind regards
Fleeto Team
Very good service from yaamin
Very good service from yaamin. It was very smooth. I really recommend fleeto for other drivers.
23 januari 2026
Omdöme utan inbjudan
Had a great experience with them nice…
Had a great experience with them nice customer service and support all team members are welcoming and doing their best to provide great customer experience & most important both Yaamin and Madalina was great
26 januari 2026
Omdöme utan inbjudan
They were very helpful with the…
They were very helpful with the vehicle; we didn't encounter any difficulties. They had our car ready while we were finishing our coffees. Hamza and Yamin were very helpful and friendly, making us feel like we were at our own workplace. Today, Mofazul called to ask if everything was alright and if I was satisfied with the vehicle. You feel more confident in a service like this. Thank you, Fleeto team.
21 januari 2026
Outstanding customer service from Yamin…
Outstanding customer service from Yamin and Hamzah, they know how to deal with customers and they were both very helpful in providing me with the Mercedes EQE.
21 januari 2026
Omdöme utan inbjudan
Mandalina and Amir made my experience amazing…
Mandalina made my experience amazing with all the necessary documents and helping with other staff.
Also Amir made everything possible for me
16 januari 2026
Thanks to Yamin for his dedication and…
Thanks to Yamin for his dedication and swift customer service.
14 januari 2026
I have received great service since the…
I have received great service since the beginning of my contract."
13 januari 2026
Omdöme utan inbjudan
Yameen gave excellent customer service
Yameen gave excellent customer service, he is very nice and polite.
18 december 2025
Unfair Charges & Deposit Refused — Very Poor Service
Unfair Charges & Deposit Refused — Very Poor Service
I hired an MG HS from Fleeto (Simple Self Drive) on 11/12/2025. Due to the vehicle being very poor on fuel efficiency which i wasn't advised about, I returned the car early on 17/12/2025 and Fleeto was unable to supply me with another vehicle and then i requested my refundable £250 deposit.
That is when Fleeto refused to refund it, claiming that I had breached the contract but i had returned the vehicle on the 6th day of hire. They stated they do not recognise the 14-day cooling-off period and then added unfair charges, saying I must pay for an extra two weeks after the vehicle had already been returned.
What makes this worse is that their own agreement does not state anything about having to pay additional weeks after returning the car, nor does it clearly explain why a refundable deposit can be withheld in this situation.
Customer service was extremely poor — dismissive, unhelpful, and unwilling to provide clear explanations or point to any valid contract clause. Charges were added after the vehicle was handed back, which feels completely unjustified.
In my opinion, this company operates in a misleading and unfair way and ignores UK consumer laws and regulations. Based on my experience, this feels like a scam, where deposits are withheld using questionable claims of “breach of contract”.
I strongly advise others to be very cautious and keep all written evidence before dealing with Fleeto (Simple Self Drive).
Choose your self a more responsible firm instead of this company that makes its own rules my advice to Uber drivers.
17 december 2025
Svar från Fleeto
Hi Ihsan,
Thank you for your review. We understand your frustration; however, we would like to respond with the full context for clarity.
You collected the vehicle last week after requesting a Kia Niro, which was not available at the time. Before collection, our sales team clearly explained that the MG HS is less fuel-efficient than a Kia Niro, and this was acknowledged before you agreed to proceed, understanding it was the only vehicle available.
After using the vehicle, you returned this week and requested to end the hire due to fuel consumption. Despite limited availability, we made several reasonable attempts to assist, including offering a future vehicle swap, a Kia Niro option, and a Toyota Prius at a reduced rate. All options were declined, and you chose to end the hire early.
We always try to resolve situations fairly and avoid retaining deposits wherever possible. However, in this case, the vehicle was returned without prior agreement, and the hire was ended unilaterally. You also requested a refund not only of the deposit, but of hire charges for the days the vehicle was used, during which it was driven well above average mileage, which was not reasonable or in line with the agreement. We have agreed to reduce the breach charge and retain half the deposit amount only.
Short-term rental agreements do not include a 7- or 14-day cooling-off period, and early termination terms are clearly set out in the signed agreement (Clause 9.1). These terms were explained and shown directly from your own documents.
The deposit is refundable only when the agreement is completed in line with its terms. The charges applied reflect the minimum hire commitment agreed at the outset, not fees added after the vehicle was returned.
It was pleasure talking to Amir
It was pleasure talking to Amir, Yaamin, Abdullah and Madalena they were really helpful finding a right vehicle for my PCO journey. I recommend my friends to Fleeto as well. Thanks guys
11 december 2025
Omdöme utan inbjudan
Svar från Fleeto
Thank you for taking the time to leave such a kind review.
We’re really pleased to hear that Amir, Yaamin, Abdullah, and Madalena were able to help you find the right vehicle for your PCO journey. We’ll be sure to share your feedback with them.
Thank you as well for recommending Fleeto to your friends. We wish you every success, and if you need any further support, the Customer Success Team is always here to help.
Kind regards,
Customer Success Team
Madalina has been an excellent stuff…
Madalina has been an excellent stuff with excellent experiences to my needs. Five stars always for her.
5 december 2025
Omdöme utan inbjudan
Svar från Fleeto
Thank you for your wonderful feedback.
We’re delighted to hear about your positive experience with Madalina and that she was able to support you so well. We’ll be sure to pass on your kind words to her.
Thank you for the five-star review. The Customer Success Team is always here if you need anything further.
Kind regards,
Customer Success Team
The service was great and I recommend…
The customer service is utterly awful
26 november 2025
Omdöme utan inbjudan
Svar från Fleeto
Thank you for taking the time to leave a review and for sharing your feedback.
We take feedback seriously and would really like the opportunity to understand what went wrong and see how we can put things right.
Please reach out to us directly at support@fleeto.co.uk or on 0208 471 5040 with a few details, and a member of our team will look into this as a priority.
We value our customers and are always looking to improve, so your feedback is appreciated.
Kind regards,
Customer Success Team
I was referred to Fleeto by a friend
I was referred to Fleeto by a friend, who is a repeat customer, how said that their diligence, customer service and knowledge was fantastic.
Thankfully, I took his advice and couldn’t agree more.
Hamza and Yasmin were both brilliant. They answered all my questions and gave great advice. The hire/lease process was simple and all questions were answered immediately.
Hamza and Yasmin were very professional.
I’m currently in a 12 month contract and I have no concerns that I will be well looked after (should I encounter any issues) with these two guys at the end of the phone.
Thank you Fleeto!
25 november 2025
Omdöme utan inbjudan
Svar från Fleeto
Thank you so much James for taking the time to leave this review.
We are really happy to hear you had a great experience and that you would recommend us to others. It means a lot. We will be sure to pass your kind words on to Madalina and Hamza, they will be delighted.
Looking forward to working with you again in the future.
Splendid service with good caring…
Splendid service with good caring people who always listen to you and try to resolve any issue related to you.
I would like to mention some of those people names who are always in front of as good service provider called DANIAL, AMIR, HAMZA AND Mr. Bilal, they are simply magnificent to help people.
6 november 2025
Svar från Fleeto
Thank you so much Khurram for your wonderful review!
We are really glad to hear that you felt listened to and well supported. Our team truly appreciates your kind words, and Danial, Amir, Hamza and Mr Bilal will be especially happy to know they made a positive impact.
We are committed to providing the best service possible, and feedback like yours means a lot to us.
If you ever need anything in the future, we are always here to help.
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