Flatio.com Omdömen 712

The platform was easy to use and made booking simple. I really appreciated the support team who helped with various queries — they were responsive and helpful throughout. That said, the process around deposits could be clearer as I was short changed by a considerable amount due to exchange rates/fees , and I felt the service fee was a bit high considering some issues I had with the property.

I used in only in Budapest and it is very expensive. I could find something on facebook or from word-of-moutn that is 25-30% cheaper. Unfortunately, the online alternatives for renting flats are similarly expensive.

We have made 4 successful multi month rentals from Flatio. The first one the landlord switched apartments on us without explanation. The second and third rental was the same apartment and there were no issues. The latest rental the landlord canceled due to water damage then relisted 6 of our 7 week reservations a few days later leaving us to scramble for an apartment with a king size bed. Flatio was of no help and refused to refund the credit card service charges or apply the original payment to the replacement reservation resulting in about 40 euros in banking fees cost to us without compensation.
There are numerous sloppy or scam listings on the Flatio site. When I bring the suspect listing to their attention they say they will take care of it but they seldom delist the landlord and the listing stays as is. The apartment sort function is nearly useless.You can't see 1 bedroom apartments and they constantly include studios or spare rooms in the offerings. Some landlords have not communicated on Flatio for many months. Some have multiple recent positive reviews but have not rented in many months.The renter is not the customer the landlord is. Flatio operations has little/no experience in retail as is sometimes typical of young tech startups. Great concept, poor management and poor understanding of transactional needs or costs to the renter. I will no longer rent on Flatio.

Had a longstanding saga where my landlord was shady and tried to scam me out of my deposit. But the Flatio support team, consisting of Monika and Marianna were up to the task and were very helpful in resolving the issue.

We've had a truly outstanding experience with Flatio as a hosting platform. From the intuitive layout of the website to the seamless booking process, everything has been designed with both hosts and guests in mind. Managing listings is straightforward and efficient, allowing us to focus on providing a great stay.
One of the highlights is the exceptional customer support: the team is responsive, friendly, and consistently goes above and beyond to resolve any issues or questions quickly and professionally. It gives us real peace of mind to know that we’re backed by such reliable assistance.
We highly recommend Flatio not only to fellow hosts looking for a trustworthy platform, but also to guests searching for quality accommodations and smooth service.

I had a great experience renting a flat in Madrid through Flatio. The whole process was smooth and frictionless, and I was very happy with my accommodation. I'd definitely use Flatio again.

Flatio’s customer service is amazing and fast. Ive been with them for 3 years now and very satisfied with them.

"Great guest – very polite, respectful, and easy to communicate with. The apartment was left in perfect condition. Highly recommended!"

I am very satisfied with the cooperation with Flatio, renting out my properties is simple, clear, customer support is fast and high-quality. I also cooperate with other online rental platforms, but Flatio is the best in the world.

Lo recomiendo al 100%, todo lo que se describe en la pagina es como estan los pisos, muy agradecido con Martin y Flatio!

The staff is very professional, and the platform is easy to navigate. The terms and conditions are transparent and understandable, and the service is excellent.

The only recommendation I have is regarding payment services. Recently, Flatio changed its payment platform and bank, and not all payment cards are accepted i.e. credit cards issued in certain regions are not accepted. This means that neither Apple Pay nor online payments can be made if your banking card is issued in a non-supported region. In such cases, the only available payment option is bank transfer. Therefore, my recommendation is to provide a complete list of supported regions for online payments (via credit card, Apple Pay, etc.). Alternatively, they could try removing this limitation by making available that payment option for currently non-supported regions.

Overall, I am extremely satisfied with the provided services.

the site is good to navigate. the app is quite basic. app should be improved.

Flatio looks like a great alternative to Airbnb with some great properties but the owners on there all seem to be scammers. I contacted 3 properties for a potential summer stay.

While all showed available for the duration of our stay, once I started messaging the owners it was a different story.

The first owner after sending the dates that were available and different to the flatio website then rejected my requests stating they were only taking bookings through a different site.

The second owner also sent different data availability and the told me they could not book via flatio if only 5 nights which is what they told me was available. They said to contact them to make a booking on their other side. I put a booking request through as wanted to stay in the app as advised. The house was listed for €40 a night, my booking was rejected stating the price was wrong and was actually €220 a night.

The owners seem to be taking people for a ride and trying to get them off the site and then charge different prices to what is advertised.

The flat is good.

I need you right portuguese.

Service was fine. Although the room was small

Service was reasonably easy to follow. No problems- just what you need from an accommodation service.