The platform of flatio is well organized. The customer service works efficiently. They always resolve the issue timely whenever I had during my two months staying. I appreciate it greatly.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I strongly advise everyone to be extremely careful with Flatio. The platform is currently crawling with scammers who try to lure you away from the site and onto WhatsApp. Their goal is to trick you... Se mer
Företaget har svarat
Flatio is an incredible site and so helpful for somebody traveling through Europe. The hosts were incredible. The neighborhood was quiet and nice. Five minute walk from restaurants and bars and the su... Se mer
The best part about Faltio is that we were able to find a flat for 2 of Us for only 25 — much better value than many other platforms. Normally, there are only 8bed dormitory rooms for that price. The... Se mer
Företagsinformation
Skrivet av företaget
Flatio is the only place where you can easily rent a furnished flat for 1–12 months directly from the owner.
Kontaktuppgifter
Dominikanske namesti 187/5, 60200, Brno, Tjeckien
- +44 7723 495945
- info@flatio.com
- flatio.com
4,2
Bra
712 omdömen
Har besvarat 59 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The platform of flatio works efficiently
The platform of flatio is well organized. The customer service works efficiently. They always resolve the issue timely whenever I had during my two months staying. I appreciate it greatly.
26 februari 2026
Omdöme utan inbjudan
Me han robado 1250 de una reserva que…
Me han robado 1250 de una reserva que se supone que fue un fraude donde se verifica y todo parecía a estar bien tengo factura y número de cuenta a donde envío el dinero de la reserva .
Una propietaria me mandó enlace para alquilar su piso ,entre en la página de Flatio y reservé . En la página te salía el número de cuenta donde había que hacer el ingreso a nombre de Flatio sa. (1650€)En el concepto de trasferencia puse el código de reserva , y no me aceptaron la reserva por eso del concepto y me mandan un email donde me devolvían el dinero en 3 o 5 días . La propietaria me escribe y me dice que Vuelva a reservar para no perder ese piso , otros 1250€ , y mi nombre , ni reserva aparecen por ningún sitio . según el soporte de Flatio no constan esos ingresos .
He hecho la denuncia ante la policía y lleve todos los email y transferencias de Flatio
Espero flatio me devuelva mi dinero
22 april 2026
Omdöme utan inbjudan
Svar från Flatio.com
Hello Leydi,
We’re very sorry to hear about this situation. We understand how upsetting and worrying it must be.
Based on what you described, it seems very likely that you were targeted by a fraudulent third-party website or by someone falsely pretending to represent Flatio. Unfortunately, scammers sometimes misuse the names of trusted companies in order to persuade people to make payments outside the official platform.
For rent payments, Flatio shares its official bank details on the contact page:
https://www.flatio.com/page/contact. Please note that Flatio did not receive any payment from you which means it was most likely sent to some third-party bank account not connected to Flatio.
For your safety, the official Flatio booking process always takes place only through www.flatio.com as follows:
• create an account and stay logged in on www.flatio.com
• communicate with the host only via Flatio messages
• make the booking directly from the property listing
• complete the process in your Flatio profile by uploading your ID, signing the lease agreement, and paying securely through the platform.
There is no part of the official booking process that would take place outside Flatio. Hosts are not allowed to send external payment links or request payments outside the platform before the contract is finalized. If you were asked to pay through another website, link, bank account, or communication channel, it was most likely a scam carried out by someone outside Flatio.
You can find more information about known scam attempts here:
https://www.flatio.com/blog/beware-of-rental-scams-potential-tenants-targeted-by-a-fake-flatio-representative-on-facebook
Since the payment has already been sent, we recommend to contact your bank as soon as possible and ask whether they can help block, trace, or recover the transfer. We also suggest reporting the case to your local authorities.
If you would like us to look into the case further, please contact us at support@flatio.com and send us all relevant details, including the website, payment instructions, invoice, bank account number, and any communication you received.
All the best,
Flatio team
Great experiance from start to finish.
Great experiance from start to finish.
Professional contracts, great support, amazing hosts and comfortable apartments.
2 maj 2026
Omdöme utan inbjudan
A trustworthy, easy place to find a vacation apartment.
With clarity, timeliness & trustworthiness, Flatio facilitated finding a superb apartment.
16 april 2026
Omdöme utan inbjudan
A plataforma é intuitiva e funciona…
A plataforma é intuitiva e funciona bem. A comunicação com os colaboradores da flatio tem sido boa e célere
30 april 2026
Omdöme utan inbjudan
I strongly advise everyone to be…
I strongly advise everyone to be extremely careful with Flatio. The platform is currently crawling with scammers who try to lure you away from the site and onto WhatsApp. Their goal is to trick you into a financial scam outside of the official system.
The biggest issue is that Flatio seems to have no effective mechanism to detect or block these scammers, and they are everywhere. It’s becoming way too risky to browse or book here because you can’t tell who is a legitimate landlord and who is a fraudster.
The lack of protection for potential tenants is unacceptable. I do not recommend using this platform at all. Too risky!
25 april 2026
Omdöme utan inbjudan
Svar från Flatio.com
Hello Milka,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Rest assured that we fully understand your safety concern.
At Flatio, we have an automatic blocking and detection system in place, which we continuously improve to identify and prevent suspicious activity as quickly as possible. Unfortunately, as with many online platforms, some fake accounts may still be created from time to time. When this happens, we act as soon as possible to block them.
I would also like to highlight that communication outside the Flatio platform is strictly forbidden until the guest and host have a valid contract. This rule exists to protect our guests. When a booking is made through Flatio, the rent payment is kept safely by Flatio until the successful move-in.
However, if a guest and host decide to arrange a booking outside our platform, we are unfortunately not able to help with any problems that may arise from that private arrangement.
If the guests (or hosts) encounter some suspicious behavior, we always encourage everybody to report it to us right away. If you decide to give Flatio another chance in the future, our support team will be happy to assist you at support@flatio.com.
All the best,
Flatio team
SCAM DO NOT BOOK.
SCAM DO NOT BOOK.
I paid €2000 for a 3 week stay in Lisbon (Alegria Apartment). From the outset I’ve had an unacceptable experience.
-The oven did not work.
-The WiFi only worked in the kitchen and was only fixed over halfway through my stay.
-The drains did not function properly and was only fixed over halfway through my stay.
-The bathroom door handle repeatedly broke off and was only fixed over halfway through my stay.
-The communication through the landlord has been extremely poor with unprofessional/ aggressive language used.
I’ve contacted both the landlord and Flatio throughout my stay. I was only met with a response from Flatio that it was not their responsibility and no accountability support from the landlord.
This has caused a huge amount of stress and I wish I was warned about this scam. Book through airbnb/ booking.com. Do not book.
25 april 2026
Omdöme utan inbjudan
Svar från Flatio.com
Hello Fiona,
We’re very sorry that your stay in Lisbon was so difficult. Having repeated issues during a three-week stay is not the experience we want for any guest, and we understand how stressful it must have been.
At the same time, we would like to kindly clarify that this was not a scam. The property and the signed lease agreement matched the listing, the reported issues were being resolved during your stay, and Flatio communicated with both sides throughout the process.
After your stay, Flatio also offered you compensation from our side. We understand that the outcome may not have felt sufficient, and we’re sorry for that.
If you'd like to look at this again together, please write to us at support@flatio.com.
All the best,
Flatio team
Hosts beware
Hosts beware – you are not protected on this platform.
I had a confirmed 2-month booking through Flatio. Based on that, I blocked my apartment from the beginning of January until end of April on other platforms (Booking and Airbnb). This resulted in a significant opportunity cost and loss of potential bookings.
The guest was given access to the apartment, entered it, and inspected it. The apartment was fully cleaned and prepared for check-in, which means I now have to clean and prepare it again – all at my own cost.
Despite this, the payment that was supposed to be transferred to me was never paid. Instead, Flatio expected me to negotiate directly with the guest.
The next day, without any meaningful explanation, Flatio unilaterally canceled the agreement and issued a full refund to the guest.
Their justification was “misleading listing”, even though the apartment photos clearly and accurately reflect the real layout and condition. This was completely ignored. It was obvious that their priority was only to satisfy the guest, not to objectively review the situation.
What this shows:
- no respect for a confirmed lease agreement
- complete disregard for host-side financial loss (blocked calendar from January to April, preparation and cleaning costs)
- one-sided decisions in favor of the guest
- no real protection for hosts
In practice, this platform allows guests to walk away freely, while hosts carry all the risk and financial loss.
Compared to platforms like Booking and Airbnb, this is a significantly lower level of professionalism and reliability.
I will not be using Flatio again.
24 april 2026
Omdöme utan inbjudan
Estafadores
Una propietaria me mandó enlace para alquilar su piso ,entre en la página de Flatio y reservé . En la página te salía el número de cuenta donde había que hacer el ingreso a nombre de Flatio sa. (1500€)En el concepto de trasferencia puse reserva en vez de referencia , y no me aceptaron la reserva por eso del concepto y me mandan un email donde me devolvían el dinero en 3 o 5 días . Volví a reservar para no perder ese piso , otros 1500€ , y mi nombre , ni reserva aparecen por ningún sitio . (3000€) según el soporte de Flatio no constan esos ingresos .
Los mosos de escuadra me han aconsejado que vaya mañana , que habrá más personal disponible , que va a ser largo y lleve todos los email y transferencias de Flatio .
12 april 2026
Omdöme utan inbjudan
Svar från Flatio.com
Hello,
we’re very sorry to hear about your experience and understand how concerning this situation must be.
Based on the information you shared, it appears that you have encountered a fraudulent third-party website or someone impersonating Flatio. Unfortunately, scammers sometimes misuse trusted brand names to deceive users outside of the official platform.
Please note that "Flatio S.A." does not exist as a company. Our official company name is Flatio, s.r.o., and we are a Czech-based company. In addition, please be aware that a bank account under the name “Flatio S.A.” is not ours. You can verify our company details and official bank account details here: https://www.flatio.com/page/contact.
For your safety, please note that the booking process on Flatio always works as follows:
- register and stay logged in on www.flatio.com
- communicate with the host exclusively through Flatio messages
- make a booking directly from the listing
- complete the booking in your profile by uploading your ID, signing the lease, and paying securely through the platform
There is no step in this process that takes place outside of Flatio. Hosts are not allowed to send external links or request payments outside the platform before the contract is finalized. If you were asked to complete the booking or payment via a different website or link, it was most likely a scam.
We strongly recommend ensuring that all bookings and payments are made only through your profile on www.flatio.com.
You can find more information about known scam attempts here:
https://www.flatio.com/blog/beware-of-rental-scams-potential-tenants-targeted-by-a-fake-flatio-representative-on-facebook.
Since you have already sent the payment, we recommend contacting your bank immediately, as they are the only ones who may be able to assist with recovering the funds. It is also important to report the case to your local authorities, as you are planning to do.
If you would like us to review your case in more detail, please contact us at support@flatio.com and share all relevant information.
All the best,
Flatio team
Amazing service.
Amazing service.
Very fast very responsive.i would recommend their services anywhere to get verified contracts
Thank you again
1 april 2026
Omdöme utan inbjudan
Great help managing contract and data collection of tenants
Great help managing collection of tenant data, drafting and execution of the contract, and rent collection.
28 februari 2026
Omdöme utan inbjudan
Flatio is an incredible site and so…
Flatio is an incredible site and so helpful for somebody traveling through Europe. The hosts were incredible. The neighborhood was quiet and nice. Five minute walk from restaurants and bars and the subway station only a 25 minute walk from the center. It was lovely. As described and better!
4 februari 2026
Omdöme utan inbjudan
Everything great
1 april 2026
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!!!ACHTUNG!!!
!!!ACHTUNG!!!
100% SCAM. SAMMELN NUR DATEN UND IM SCHLIMMSTEN FALL GELD!
FINGER WEG!
1 april 2026
Omdöme utan inbjudan
Svar från Flatio.com
Hello,
We’re very sorry to see your review and we fully understand your concern. Please note that Flatio is a legitimate platform and does not operate in the way you described.
Based on your message, it is possible that you may have encountered a fraudulent third-party website or impersonator. Unfortunately, there are cases where scammers misuse well-known brands, including Flatio, to target potential guests outside of the official platform.
For your safety, please note that the booking process on Flatio always follows these steps:
- register and stay logged in on www.flatio.com
- communicate with the host exclusively through Flatio messages
- create a booking request directly from the listing
- complete the booking in your profile by uploading your ID, signing the lease, and paying securely through the platform
There is no part of the process that happens outside of Flatio. Hosts are not allowed to communicate or request payments outside the platform before the contract is finalized.
We strongly recommend ensuring that all communication and payments are made only via your Flatio profile.
If you have already made a payment outside of our platform, we recommend contacting your bank as soon as possible, as they are best positioned to assist with potential recovery of the payment, and also reporting the situation to your local authorities.
If you need any further assistance, please contact us at support@flatio.com. We’ll be happy to help you.
All the best,
Flatio team
We love this platform because it allows…
We love this platform because it allows us to easily connect with tenants lookong for mid-term rentals.
1 april 2026
Omdöme utan inbjudan
Flatio is an excellent company for hosts who want to branch out from Airbnb or booking.com
Flatio is an excellent company for hosts who want a change from Airbnb or Booking.com. Easy communication from start to finish, excellent support for hosts, and fantastic guests. Can't recommend them enough
31 mars 2026
Omdöme utan inbjudan
Support team
Very easy platform to use. The support team is very friendly and quick at resolving issues.
30 mars 2026
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Très bonne expérience
Très bonne expérience ! Je recommande ! Site très sérieux et sécurisé!
23 mars 2026
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A clareza e eficácia dos procedimentos
28 februari 2026
Omdöme utan inbjudan
I had a great experience with Flatio
I had a great experience with this company while renting my apartment. Everything went smoothly from start to finish. I received all the necessary information in a timely manner, and their customer service was very responsive and helpful throughout the process.
They sent me multiple emails with detailed information about the apartment, which I really appreciated. The photos of the apartment were completely accurate and matched exactly what I found in person.
Overall, it was an excellent experience, and I would definitely recommend them to others.
15 mars 2026
Omdöme utan inbjudan
Detta är Trustpilot
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