I have an order just waiting for delivery checked bank account this morning to find they have taken an extra £16.09 from my account wish I had looked on here first as this seems to be an ongoing probl... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I navigated the website with ease and lived a lot of the products at reduced prices however, I do need to think about being a VIP customer. Method of payment credit cards only. What if potential buye... Se mer
Bought three solar lanterns from this company that look completely different to what they were advertising, each one was £25 and look like they came from the pound shop. As others have stated they als... Se mer
Företaget har svarat
Prompt, satisfactory response to my request for a refund which will hopefully arrive on my card in due course.
3,6
Medel
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I made a purchase from this company…
I made a purchase from this company that entitled me to free delivery. Within hours of purchase they unlawfully removed funds from my account.
12 januari 2026
Svar från Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Return address China at my expense!!
I ordered a pair of mules. When they arrived they were the incorrect colour and very poor quality.
I asked to return them and the only way was to send to China at my expense!!
Do NOT buy from this company.
ps After I received the response below I sent them another e mail...no response to the e mail.
I also saw on my credit card they deducted another unauthorised amount, which is fraud. I have issued a chargeback for the money.
7 januari 2026
Omdöme utan inbjudan
Svar från Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
BECAREFUL- SCAM
BECAREFUL - SCAM . I bought a product and noticed thereafter they started to take £8.99/month from my account without my authorisation. The contact number does not work and directs you to email support. They say they will respond within 24 hours and nothing. I have sent multiple emails with no response. I have to now waste my time and get it sorted through the banks.
5 januari 2026
Omdöme utan inbjudan
Svar från Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
I received boots that were too small…
I received boots that were too small on 26th September and returned them on 8th October to the return address on the package which was in England at my own expense. They said that if I did not return to China which would have cost a lot more than the boots, it would take longer to issue a refund but to date I have still not received a refund. On checking my bank statements they have been taking £8.99 out of my bank account on three occasions that has not been authorised. To date I no longer have the boots and I am over 46 pounds out of pocket.
8 oktober 2025
Omdöme utan inbjudan
Svar från Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
quick response / but sad to hear you…
quick response / but sad to hear you do not have the full thing
2 januari 2026
Omdöme utan inbjudan
Trustpilot complaint
Ref.91779
Waiting for over a week for the explanation to why I have been charged an unauthorised sum of £19.88 on the 17th December 2025. Filled in the online form on the 18th December. Which has proved totally ineffective. Still waiting for the courtesy of a reply.
2nd January 2025
STILL BEING IGNORED. NO REPLY OR EXPLANATION😡
18 december 2025
Omdöme utan inbjudan
Svar från Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Very good how ever my last order of 3…
Very good how ever my last order of 3 items iam gettint emails saying they delivery date march june 3 bedding items otherwise no problems
23 december 2025
Omdöme utan inbjudan
Sending me what i ordered.
23 december 2025
Omdöme utan inbjudan
PROMISED DELIVERY MISSED
SIXTH ATTEMPT AT REPLY
ONLY WAY TO COMMUNICATE WITH THIS COMPANY. NO TELEPHONE NO EMAIL REPLIES.
DEAR SIRS
ORDERS. 91733 and 91734
WHEN I PLACED THE TWO ORDERS WITH YOU THE PROMISE WAS DELIVERY BETWEEN 18th AND 25th DECEMBER 2025.
YOU HAVE MANAGED TO DISAPPOINT TWO YOUNG GRANDCHILDREN ONE 3 AND ONE 7 YEAR OLD. THIS PROBABLY MEANS NOTHING TO YIU AND YOUR COMPANY. BUT TO THEM IT IS MASSIVELY IMPORTANT.
THIS MORNING YOU JOYFULLY INFORMED ME THAT THE ORDERS HAVE ARRIVED IN THE COUNTRY. WONDERING IF THEY WILL EVEN ARRIVE THIS YEAR!!!!!!
I WOULD NOT HAVE EVEN CONSIDERED PLACING THE ORDERS IF I HAD CHECKED YOUR REPUTATION PRIOR TO LOOKING AT YOUR WEBSITE. IT WOULD APPEAR THAT YOUR UPS IS DISAPPOINTED CUSTOMERS. MORE THAN ONE THIRD OF YOUR REVIEWS ARE 1 STAR. EVENTUALLY THIS WILL MEAN YOU HAVE NO CUSTOMERS. I WONT BE BACK.
LIKE MANY IF YOUR CUSTOMERS I HAVE BEEN CHARGED FOR MISLEADING ITEMS IN YOUR WEBSITE, WHICH CAN’T BE TRUSTED NOT TO CHARGE UNWANTED EXTRAS.
I HAVE I FORMED MY CARD OPERATOR NOT TO
ACCEPT ANY FURTHER CHARGES.
I AM REPORTING THE MATTER TO TRADING STANDARDS AND ACTION FRAUD IN THE UK.
I HOPE THEY TAKE SOME ACTION!!!!
THANKS FOR A VERY DISAPPOINTING CHRISTMAS BUT I DONT THINK YOU CARE ANYWAY.
Merry Christmas
FIFTH ATTEMPT TO GET REPLY
HAD MESSAGE THAT THEY WILL REFUND UNAUTHORISED CHARGES IN 5-10 DAYS
I LOOK OUT FOR THE REFUND. 🤞🤞
I HAVE NO UPDATE ON THE DELIVERIES BUT ONLY A DAY AND HALF LEFT FOR DELIVERIES BEGORE CHRISTMAS. THEY PROMISED TO DELIVER BETWEN 18th AND 25th. I EXPECT TWO DISAPPOINTED YONG GRANDCHILDREN WHO WONT BE CONVINCED SANTA FORGOT TO LEAVE THEIR PRESENTS FROM FLASH DISCOUNT UK.
🎅🎅😢😢MERRY CHRISTMAS
FOURTH ATTEMPT TO GET A REPLY AND REFUND.
NO DELIVERY UPDATE. THERES GOING TO BE TWO DISAPPOINTED CHILDREN AGED 3 and 7 IF NOTHING ARRIVES. DONT SUPPOSE FLASH DISCOUNT CARE JUST HAPPY TO HAVE GRABBED SOME MONEY OF UNSUSPECTING CUSTOMERS. BE VERY CAREFUL OF THIS COMPANY. CHECK OTHER REVIEWS AND WE ARE NOT THE ONLY DISAPPOINTED CUSTOMERS.
THIRD REVIEW
Still no action from FLASH DISCOUNT CUSTOMER SUPPORT. NO REFUNDED UNAUTHORISED CHARGES.
NO UPDATE ON DELIVERY STATUS!!
SECOND REVIEW
Response from Flash Discount to previous review said send another email. Sent a number of emails but still get no reply.
Telephone is never manned.
I did not sign up for any premium service. Charged an unauthorised £14.60Not had any refund to date.
Tried to get a reply since 13th December.
Can someone from customer support make contact to sort it out.
19 december 2025
Omdöme utan inbjudan
Svar från Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Purchased a heater cooler never arrived…
Purchased a heater cooler never arrived , sent email no response . Eventually got our bank involved to revert payment . It’s totally scame
Order no ORDER #1118
Product Dyson Purifier Hot+Cool HP1
Purifying fan heater
5 november 2025
Omdöme utan inbjudan
Svar från Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
First time using this company
First time using this company. Order taken and delivered on time. First class.
11 december 2025
Was om nut when u pay for 24 hrs…
Was om nut when u pay for 24 hrs delivery make sure its with it a gd window for you
16 december 2025
I found it easy to use
16 december 2025
Beware additional charges for VIP status
I had an additional charge of £18.79 taken from my account, when I contacting them, they told me I must of ticked a box to become a vip customer! I did not! I was told if I wanted a refund I had to request one, so I did but got no further response. After 4 e-mails & 3 customer contact forms later which gives an automated reponse of "We aim to get back to you within 48hrs or sooner " i still haven't heard anything with no reply to either forms of contact. I'm going to have to contact my bank to see if I can get my money back. This is terrible customer service, to not even bother replying.
So after Flash discount saw the bad review, they sent their usual generic response telling me to e-mail their support address with the subject line "Trustpilot review" & I would get a reponse in 24hrs, i've checked to see if the reply went to spam & it hasn't. It's now 48hrs & still nothing.
Disgraceful!
10 december 2025
Omdöme utan inbjudan
Svar från Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
DO NOT PURCHASE ANYTHING FROM THIS…
DO NOT PURCHASE ANYTHING FROM THIS COMPANY, THEY ADD A MONTHLY CHARGE TO YOUR ACCOUNT WITHOUT YOUR PERMISSION OF £8.99 AND WHEN YOU TRY TO CONTACT THEM REQUESTING A REFUND, THEIR PHONE IS EITHER ENGAGED OF CUTS OFF AND THEY IGNORE ALL EMAILS. THERE ARE OTHER PEOPLE WHO HAVE HAD THE SAME PROBLEM AS ME WHO HAVE BEEN UNABLE TO GET THEIR MONEY BACK.
16 december 2025
Omdöme utan inbjudan
Svar från Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.