Firstrentacar Omdömen 44

Used first rent a car on new year's Eve via booking.com, 28 working days after return and all no deposit. Absolute scammers week never use them again. Nice car eventually after the BMW with diesel fumes coming into the car but add 1000 BGN to whatever price a website offers the car at to get the real cost and go elsewhere.

Alquilé un vehículo en Sofía de la empresa FIRTS RENT A CAR, a través de Booking. Me cobraron la famosa fianza de 511,20€ y tras dos meses de quejas, emails, etc...

NO HAY FORMA de que me devuelvan la fianza ni respondan alegando un posible desperfecto (que no lo hay). Pero encima, ¡¡¡aunque lo hubiera reservado con seguro PREMIUM!!!

Indecencia, Robo, Estafa, llámalo como quieras, pero lo cierto es que es un escándalo el abuso, la indiferencia y la indefensión a la que nos someten cuando contratamos servicios externos en el área comunitaria.
NI SE TE OCURRA ALQUILAR CON ESTA EMPRESA DE ESTAFADORES!!

Malo por Booking que no hace caso y no responde a nada y por supuesto FIRST RENT A CAR estafadores en Sofía (Bulgaria).
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I rented a vehicle in Sofia from the company FIRTS RENT A CAR, through Booking. I was charged the famous deposit of €511.20 and after two months of complaints, emails, etc...

THERE IS NO WAY they will return the deposit or respond alleging a possible defect (which there is not). But on top of that, even if I had booked it with PREMIUM insurance!!!

Indecency, Theft, Scam, call it what you want, but the truth is that the abuse, indifference and helplessness to which we are subjected when we hire external services in the community area is a scandal.
DO NOT EVEN THINK OF RENTING WITH THIS COMPANY OF SCAMMERS!!

Bad for Booking that does not pay attention and does not respond to anything and of course FIRST RENT A CAR scammers in Sofia (Bulgaria).
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Коли под наем в София от FIRTS RENT A CAR чрез Booking. Известният депозит от €511,20 ми беше направен и след два месеца оплаквания, имейли и т.н.

НЯМА НАЧИН да ми върнат депозита или да отговорят с рекламация за евентуален дефект (какъвто няма). Но на всичко отгоре, въпреки че го бях резервирал с PREMIUM застраховка!!!

Неприличие, кражба, измама, наречете го както искате, но истината е, че злоупотребата, безразличието и безпомощността, на които сме подложени, когато се договарят външни услуги в общността, е скандал.
ДОРИ НЕ СИ ПОМИСЛЯВАЙТЕ ЗА НАЕМАНЕ ОТ ТАЗИ ИЗМАМНИЧЕСКА КОМПАНИЯ!!

Лошо за Букинг, който не обръща внимание и не отговаря на нищо и разбира се измамници ПЪРВИ КОЛИ ПОД НАЕМ в София (България).
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Des voleurs !
Fuyez cette compagnie de location, ceux sont des escrocs, ils encaissent votre caution (511,29€) et ne vous la restitue jamais, visiblement je ne suis pas la seule à qui c’est arrivé.
Au début ils disent que la caution est restituée au bout de 28 jours, puis ensuite ils ne remboursent jamais ; c’est du vol !!!
Je les ai relancé à plusieurs reprises, maintenant ils ne décrochent plus, mais en changeant de téléphone j’ai réussi à les joindre, et là, ils disent qu’ils vont faire le virement, mais au bout de 6 mois aucun remboursement !
Ne louez JAMAIS chez eux !

I would like to share my extremely disappointing and distressing experience with First Rental Cars Bulgaria and Rental Cars, which not only caused significant financial loss but also left me feeling intimidated and unprotected as a customer.

On October 2nd, 2023, I arrived in Sofia, Bulgaria, after a delayed flight from Brussels. When I went to the First Rental Cars counter at the airport, it was closed despite it still being within their listed working hours. I called the contact number provided, which turned out to be a personal mobile number instead of a professional line. The representative claimed I was "late," even though my flight delay was beyond my control and I was still within their business hours.

The situation worsened when the company representative arrived at Terminal 2 to meet us—not in a uniform and driving the car I had rented, which already had a baby seat installed (something I had not requested). Instead of processing the rental at a professional counter or office, the documentation and the deposit payment were handled in a parking lot near Terminal 1, which felt highly unprofessional and suspicious.

I was instructed that the car must be returned to the same parking lot and that I should call the same personal mobile number 30 minutes before the return. On October 6th, 2023, at 10:00 AM, a different individual—also not in uniform—arrived to collect the car. This person barely communicated with us, did not provide any confirmation or documentation regarding the return, and left us feeling completely abandoned by the lack of professionalism and transparency.

Following this, I engaged in numerous email exchanges with Rental Cars, during which they asked me to contact my bank to attempt a chargeback since they were unable to get in touch with First Rental Cars themselves. They also requested that I provide a document from my bank confirming that a chargeback had not been processed, along with evidence such as my flight details, fuel receipts, and proof of the vehicle's pickup and return. Unfortunately, I could not provide such documentation because First Rental Cars had not issued any of these documents to me during the rental process.

The most shocking development came when Rental Cars finally managed to get a response from First Rental Cars Bulgaria. After months of silence, they alleged that the vehicle had a crack in the windshield, which I strongly contest as I have 360° camera footage and photos proving the car was in perfect condition both at the time of pickup and return.

Two months later, I was informed by Rental Cars that First Rental Cars Bulgaria claimed the vehicle had been damaged and retained my €511.29 deposit. This accusation is baseless, as I have provided clear evidence to refute it. Their complete lack of communication further highlights their unprofessionalism and intent to exploit customers.

This entire experience felt like dealing with loan sharks rather than a reputable car rental company. From the unprofessional conduct at the airport to the fabricated damage claim and refusal to return my deposit, First Rental Cars Bulgaria has proven to be an unscrupulous company. Furthermore, Rental Cars failed to provide any meaningful support, essentially washing their hands of the issue instead of protecting their customers.

I strongly advise against using First Rental Cars Bulgaria or booking through Rental Cars. Their lack of professionalism, accountability, and transparent processes creates an unsafe environment for travelers.

I hope this review warns others and prompts these companies to rethink their business practices. Travelers deserve to be treated with respect and professionalism, especially when trusting companies with significant financial commitments.