Firstrentacar Omdömen 44

SCAM!
The deposit is not just reserved but immediately charged, and you never get it back! As soon as you return the car, they completely ignore you.
I only got my money back with the help of my bank, but that was a process that took almost three months.

On top of that, the car was already very old with over 200,000 kilometers. The tires were nearly flat, and there was definitely something wrong with the suspension, since the car strongly pulled to the left and made noises with every bump.

SCAM! DON'T BOOK WITH FIRST RENT A CAR BULGARIA!

This company tries to steel your deposit! Instead of reserving it, they charge 1.000 leva/ app. 520 euro on your credit card. And then they never pay it back. Rentalcars.com lets you wait 28 working days, and then you need to prove you didn't receive it back, before they take any action. Thanks to my excellent credit card company, I finally got my money back, after almost 3 months.

Please read all the bad reveiws, f.i. on Trustpilot, and don;t rely on the good valuation they have on Rentalcars.com

BOOKED VÍA BOOKING
The same issue than previous reviews: the deposit (500e) not returned. The company answers your call once, and never again, not responding to emails. So I do not know why it was not returned. They gave us old SUV Renault instead of small car, but clean and working well. I am still fighting with Booking.com, bank and them.. but we know how it is going to end up..

BOOKED VÍA BOOKING. The same issue than previous reviews: the deposit not returned and charged in the credit card in few days. They give us an old VW Passat with a lot of issues with the remote control and a disgusting tobaco smel. I’ll fight with my bank to have the money returned.

Do not use this company. They charge you a deposit and you can say goodbye to It, they never return it and then you have to talk to your bank, involcr the police... A nightmare...
Plus the cars are really shitty cars. Ours had like 1000 years old. DO NOT HIRE THEM It is a scam

AVOID - These are Fraudsters using a familiar brand name !

Like all of the others customers that have left reviews, I have been scammed by these crafty fraudsters. They have used a familiar brand name and logo, so you believe that this the multi national company.

RentalCars and Booking continue to allow these thieves to commit crime through their websites and should take responsibility, and so should the banks that allow them to process our credit cards as part of the fraud.

They took a “holding deposit” of 1000LEV (€500) and never returned, avoiding calls and enquiries. I’m now left trying to get a charge back from my bank which is a nightmare to resolve, they keep asking why I used my pin, well you have no choice when you rent a car do you?

Please don’t get caught out and please spread the word

There was no refund of the deposit (eur500 approx) after return of car without damaged and full of fuel. Seems this is standard practice is to see if you will process a dispute with your credit card. After several no response contacts by email over 2 months and a useless attempt by phone when they answered i disputed and did recover.

Return of car was way to informal and seemed like i may never recover the deposit. Choose another company.

Unfortunately the same experience as the rest.

I booked a VW golf or similar. Turned out to be a 15 year old Renault 4x4. To be fair it drove fine and was comfortable. But other friends who used different hire companies all had brand new cars.

I was informed My £447 or 1000lev deposit will be refunded 14 days after my hire ended. When I gave the keys back I just had to park it on the side of the road and he just gave me a rubbish bit of paper. No photos, no signature taken.

Once 14 days had passed I frequently contacted them and I even had the representatives number, which he ignored me.I even had my friend in Bulgaria contact them and they kept fobbing him off. I got no response back.

Long story short 4 months later my bank finally refunded me after the company ignored them too!

AVOID!
I wish I had looked up the reviews before I decided to rent a car from these fraudsters. The car I was given was a battered 10 year old BMW instead of the model hatchback I chose. The handover was done on kerbside, with hardly any formalities you would expect from a regular organisation. The deposit transaction, which was meant to be pending, turned processed within a few days into the car hire. I have contacted the company many times via email and telephone, but there is no response. It's a scam and I am stupefied how Rentalcars.com (an arm of Booking.com) has kept them on their platform despite sooo many negative reviews. I reckon they are in in too, hence the reluctance to do anything about customer concerns.

Avoid! Trust your instincts, honestly the worst operator I’ve ever used. I met the dodgy rental man in a lay-by near the airport where we frequently had to move the car as the police moved us on. The paperwork was also done poorly on the hood of the car. The car was an ancient run down Skoda with a barely functioning radio let alone anything modern like electric windows. I noticed 2 days into the 6 day rental my 1000 lev deposit went from pending to paid on my credit card so immediately knew this was a con. I had travel insurance and excess insurance from a third party so wasn’t too worried at this point. Handed the car back they barely said anything. Never received any confirmation emails or record that I’d dropped the car off other than a scrunched up bit of paper that he’d hastily filled out. Now 2 months later I still haven’t got the deposit back, holidaycars.com have now accepted that the company are dodgy and most Bulgarian operators are as well and normally a chargeback is required from the credit card company. Avoid this company. Pay more for one of the major ones, I wish I had.

Zoals alle anderen, opgelicht door de borgsom die niet wordt terugbetaald. Geen reacties op mails of telefoon. Hebben ook geen locatie op de luchthaven. Doen het zogezegd met Meet and Greet maar dit op een afgelegen plekje aan de luchthaven. Ik kreeg ook een heel oude auto vol deuken met meer dan 200.000km op de teller. Je krijgt geen documenten bij teruggave van de wagen.

They do not pay back your deposit!!
And they do not answer any mails or calls!!
Great Scam, my money is gone.

Same experience as the others. Never got my deposit back, while everything went well and no damage were noticed when back to the airport. Booking is still promoting this company with probably false reviews. In discussion with them to try to get this deposit back.

Never got my deposit back from the company. Luckily my credit card company managed to get it back. AVOID!!!

Non è una compagnia di noleggio ma c'è solo un addetto che prende la cauzione.... e non la rende più!

Very Disappointing Experience – Avoid FirstRentACar.eu

I rented a car through FirstRentACar Bulgaria (firstrentacar.eu) from Sofia Airport in early February. While the pick-up and drop-off went smoothly, the overall experience has been deeply disappointing.

The main issue is the security deposit, which still hasn’t been returned — and it’s now April. There has been zero communication from their side despite multiple attempts to get in touch. During the rental period, they answered the phone when it suited them, but afterwards they became completely unreachable, which is very strange and unprofessional. There has been no clear help or resolution. I’ve sent emails, WhatsApp messages, and tried calling — all without any response. There’s no office number or proper customer service to contact.

To make matters worse, Rentalcars.com, the platform I used to book the car, has been equally unhelpful, refusing to take any responsibility or assist with the issue. I’ve now had to escalate the matter to the authorities in the country where the car provider is located.

In summary, I do not recommend using FirstRentACar.eu. They appear to be unreachable, unreliable, and do not honour their agreements. What should have been a simple rental has turned into a months-long, frustrating ordeal.

Consider this a warning — if you value your time, money, and peace of mind, look elsewhere.

Η εταιρεία ενοικίασης αυτοκινήτων firstrentacar ΑΠΑΤΗ ΤΕΡΑΣΤΙΑ. Σου παίρνουν την εγγύηση και δεν την επιστρέφουν ΠΟΤΕ!!! Δε σηκώνουν φυσικά τηλέφωνο ΔΕΝ απαντάνε σε μειλ.. Η booking δε απαράδεκτη !!!! Προτείνουν την εταιρεία για ενοικίαση αυτοκινήτου και όταν τους ενημερώνεις ότι έχουν περάσει δύο μήνες και δεν σου έχουν επιστρέψει την εγγύηση απαντάνε με αερολογίες και αβάσιμες οδηγίες λες και δεν ξέρουν ότι είναι απατεώνες!!!! Η booking έχει μεγαλύτερη ευθύνη που σε παραπλανεί να νοικιάσεις αυτοκίνητο από την firstrentacar….ΑΠΑΤΕΩΝΕΣ ΚΑΙ ΟΙ ΔΥΟ ΕΤΑΙΡΕΙΕΣ !!!!!

The same experience as the others. I did manage to get my money back from Revolut. 5 stars to Revolut, and zero stars to booking.com and their car ental subsidiary who still promote them and with good (apparently false) reviews.

The cars they hire are sub standard

They DO NOT pay back the 1000BL deposit.

refuse to answer any calls or emails..

DO NOT USE

Sono dei disonesti totali.
Da ottobre che - in assenza certificata di danni - sto sollecitando e aspettando il rimborso della franchigia!!!
Da denuncia alla Polizia !!