I have had 2 buses not show up so far this school year and when I requested to speak with a manager, I kept getting the run around. I did get the fees refunded, but having to reschedule school field t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Able to easily book trips and my preferred driver with ease. It’s important to me that the children in my care are safely picked up and returned to their parents and my reliable driver from First Stud... Se mer
We rented a bus for our office Christmas Party and had a wonderful experience! Bus arrived on time. We had a friendly, responsible, and patient driver. Absolutely no complaints whatsoever!! Would... Se mer
Unfortunately, due to weather we had to cancel our trip. The good news was customer service was incredible. We made the decision 24 hours in advance, and because it was due to weather they gave us a f... Se mer
Företagsinformation
Om First Charter Bus Rental - Cincinnati
Skrivet av företaget
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Kontaktuppgifter
100 Hamilton Boulevard, 45215, Cincinnati, OH, USA
- 800-204-4362
4,5
Utmärkt
186 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Our driver was GREAT
Our driver was GREAT. Arrived on time and got us to each location on time. She helped make our tour SEEMLESS!
29 april 2024
Had some trouble, but First Charter Responded
***Update 6.6.24*** First Charter has since given us a significant portion of our payment back to cover experienced problems. We truly appreciate the effort and follow up. We are a non-profit and take our spending very seriously. Thanks First Charter!
- I understood that I could make changes to our trip for a $50 charge. I was told NO by a representative. I did not get her name, but asked to speak to her supervisor and she hung up on me.
Event Day:
- Buses (multiple) were late on arrival. Bus #1 was so late, riders missed the event. - NOT ACCEPTABLE.
****I was warned the buses would be late because they always are. That's an awful reputation to have. I gave this company the benefit of the doubt, but I was ultimately let down and betrayed.
- Never given bus driver numbers. No one to get ahold of. Regional office numbers no answer and no answer day of event.
- Bus driver for bus #4 did not know where they were going. The directions they were following were confusing. The shuttle lead (our staff) had to direct.
- Bus driver for bus #1 left bus full of passengers in inclement weather.
We also believe we were overcharged.
28 april 2024
Safety and availability I can count on
Able to easily book trips and my preferred driver with ease. It’s important to me that the children in my care are safely picked up and returned to their parents and my reliable driver from First Student provides the type of safety I can always trust.
9 juni 2023
The driver was patient
The driver was patient, friendly and accommodating. The quick response too of booking a bus was very helpful.
14 februari 2024
Hoping things get better!
I have had 2 buses not show up so far this school year and when I requested to speak with a manager, I kept getting the run around. I did get the fees refunded, but having to reschedule school field trips is challenging and frustrating , especially when it wasn't our fault. I've never had these issues in the past and most reps are awesome, so I am hoping this is just a rough year for FS. I appreciate the service your all provide regardless and we couldn't get students around without you!
12 januari 2024
Office Christmas Party
We rented a bus for our office Christmas Party and had a wonderful experience! Bus arrived on time. We had a friendly, responsible, and patient driver. Absolutely no complaints whatsoever!! Would 100% use this service again.
13 december 2023
The bus was very late and no apology…
The bus was very late and no apology just said I got lost, these directions are bad.
Each bus should have a GPS system, paper directions are not reliable and helpful if you get lost!!
The paper directions he was given were not correct/the best and smartest way to go.
called the two numbers multiple times, the email listed for any issues and it went to voice mail. I
called multiple times to speak to someone about our experience when we got back and always was told the managers were gone and they'd take a message. I never heard back and eventually gave up. I now see what might be a partial refund but very small and not what we would be owed since were charged hourly.
My whole group of 15 was very disappointed and we will never rent through First Charter again because of the way it was handled!
2 september 2023
Fantastic wedding transportation!
We used First Charter as our wedding transport and the drivers were amazing. Super friendly and made sure we got everyone on the buses at the end of the night!
23 oktober 2023
On time and driver allowed us to be…
On time and driver allowed us to be ourselves. Thank you for the services.
20 oktober 2023
The team was great to work with from…
The team was great to work with from start to finish! They were on time and very easy to communicate with.
18 oktober 2023
College Recruitment Visit
From the initial planning stages and throughout the trip, First Student provided excellent customer service and were very easy to work with. Would highly recommend considering First Student for your charter needs!
18 februari 2023
Our driver amber was great
Our driver amber was great! She was on time and made it a fun night for us all!!
5 februari 2023
ICGC Employee
Awesome bus drivers, comfortable busses, timely service etc. 100% satisfied.
29 januari 2023
Exceptional Service
Shakeela was our contact and she was very professional, helpful, pleasant to work with and typically responded within 24 hours. Despite encountering an issue with the bus schedule, Shakeela took ownership, apologized, and made the situation right. She is an asset to your organization.
29 januari 2023
Shannon was an amazing!
Shannon was an amazing!! She was so kind and made sure to make our trip safe and memorable!
28 december 2022
Great experience from booking to the event!
As usual you guys did a great job! Our driver was a gem and everyone had a blast!!
10 december 2022
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