The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I use Find My Past quite often, has great documents, newspaper articles and information on United Kingdom e.g. England, Ireland. The site is easy to manoeuvre through and its user friendly. It's on... Se mer
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I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... Se mer
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Good presentation, easy to use. Limited data source for searches. Recent marriage records seem to be limited. Easy to add family members, when attaching census records to a person. Note that... Se mer
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Företagsinformation
Skrivet av företaget
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Free cancellation within 14 days of Findmypast subscription.
Your choice to cancel
If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.
Kontaktuppgifter
185 Fleet Street, EC4A 2HS, London, Storbritannien
- +1 (855) 246-8234
- support@findmypast.com
- findmypast.com
3,8
Bra
3 tn omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The trouble with photos
Well I thought that you could add photos and I tried but was a bit difficult it would be nice if it were simpler to do
6 april 2025
Svar från Findmypast
Good Afternoon
Thank you for your feedback!
We do have an option to upload photographs to your family tree though we are sorry you found some difficulty in this
We would like to offer some assistance, a member of our support team will be in touch in due course!
Kind regards
Findmypast
It isn’t the easiest site to navigate…
It isn’t the easiest site to navigate and I still feel I’m missing something. The site seems to make it difficult edit and delete information on your tree. Plus I have information to verify a fact I have on my tree and I haven’t figured out how to add that fact with my sources.
3 april 2025
Svar från Findmypast
Hello Robin,
Thank you for your review of Findmypast.
We will pass on your feedback to our developers.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I use Findmypast for my English and Irish Research
I use Findmypast for my English, Irish and Scottish research. I have been a member for several years and have not been disappointed at all. Highly recommend.
31 mars 2025
Omdöme utan inbjudan
Svar från Findmypast
Hello Hal,
Thank you for your review of Findmypast.
We're happy to hear you have had success in using our records for your English, Irish and Scottish heritage and wish you the best of luck delving deeper into your family history with us!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Submission of linking data
Generally the hints are very useful but occasionally there are hints that remain hidden because there is no obvious way to associate them. In the 1939 registration my grandparents were working and living apart due to work constraints and appear in different registers. The data is available but there is no obvious way to make a connection hint that is not a correction. After WWII, they resumed living together.
29 mars 2025
Svar från Findmypast
Hello,
Thank you for your review of Findmypast.
We're happy to hear you're enjoying using our hints to further your family history research.
There are cases such as the one you have described where there would be no way for the system to tell the correlation due to them being registered under different households by the enumerator we do apologise for any confusion this may have caused your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I really love it and its easy to…
I really love it and its easy to navigate! I wish you could see the tree as a whole instead of in sections.
29 mars 2025
Svar från Findmypast
Hello Cora,
Thank you for your review of Findmypast.
We're happy to hear that you have found our website easy to use and wish you the best of luck delving deeper into your family history!
We will pass over your feedback regarding seeing the full tree in a view on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
No contact of cancellation ability some good archival information
It was great getting some of the information that FindMyPast had in its archives. My problem with them and the reason for giving them 2 stars is I wasn’t able to find the phone number or a place to cancel my order and order monthly as needed. The took $299.00 out of my account and have ignored my emails and messages. I have to get my bank now to cancel the account. This isn’t the way to do business!! Product doesn’t live up to $299. I would use it occasionally to search out some things, but it’s definitely not a complete archive.
28 mars 2025
Svar från Findmypast
Hello Rani,
Thank you for your review of Findmypast.
We're sorry to hear you have had issues with your cancellation, we have a guide on how to do this within our FAQ pages here:
https://www.findmypast.com/help
We also have a contact us page with a phone number here however our office is closed over the weekend, which is why you didn't receive a response until Monday.
https://www.findmypast.com/help/contact
We can see that you have since been in contact and received a full refund.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Svar från Findmypast
Hello James,
Thank you for your review of Findmypast.
You have complete control over which mailings you receive from Findmypast.
To alter your preferences you can click 'My Account' followed by 'Communications Preferences' and switch any on/off depending on what you would like to receive.
There is also an option to reset the password on the login page should you have any troubles logging into your account.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I’m using your app on my iPhone I…
I’m using your app on my iPhone I signed up for one month subscription and I used my Hotmail address and paid on my iPhone with Apple Pay because my iPhone has a different email address it recognise the device email address so won’t let me use the app with my Hotmail account so I’ve wasted £24.99 when I phone customer support it asks me to hold then after a few seconds it hangs up, it’s a complete scam I wonder how many people have lost money in this way.
28 mars 2025
Svar från Findmypast
Hello Keith,
Thank you for your review of Findmypast.
We're sorry to hear you have had issues with your subscription.
If you called when you left the review, our office was not open. Our opening hours are Monday - Friday 9am until 5pm. If you can try ringing then our support team will be happy to help.
Alternatively if you would prefer to email you can contact support@findmypast.co.uk. Please let the support team know both email addresses and we can see what is possible to help you out.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Additional records
Was easy to find my ancestor in several records, including a workhouse minutes book. There are records beyond the usual life vital records; which are not found on other family history sites. Our ancestors are more than their vital records. You can find them on Find My Past.
19 mars 2025
Svar från Findmypast
Hello Idajean,
Thank you for your review of Findmypast.
We're happy to hear you have had success in diving into our more unique record sets! They really can help build a bigger picture as to how our ancestors lived throughout the years.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Found the website couldn’t handle the…
Found the website couldn’t handle the family tree matches well - even with a small tree, it often would take a while to load hints, would mess up and not add things, would fail to update hints, etc. The lag was horrendous.
And I wouldn’t say any of the documents on the website were unique enough to justify a subscription. Unfortunately with rapid digitization of today, not much is unique and a lot of other websites have the same info.
I did like the percentages given to possible documents, that was handy.
19 mars 2025
Svar från Findmypast
Hello ,
Thank you for your review of Findmypast.
We're sorry to hear that you have been having issues with family tree hints. If this continues to happen, please notify our support team, who will be happy to investigate further on your behalf.
We do continue to add new records weekly, so do check back in the future to see if we have something that you're interested in. We have a blog post which highlights any new additions which can be found here:
https://www.findmypast.co.uk/blog/new
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Svar från Findmypast
Hello Gale,
Thank you for your review of Findmypast.
We're happy to hear that you have had success in using Findmypast so far and wish you the best of luck with your research!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I did not give FMP 5 stars because I am…
I did not give FMP 5 stars because I am still getting familiar with the program. In spite of the learning curve I have found some new information on a brick wall I have been trying to break for years.
24 mars 2025
Svar från Findmypast
Hello Laura,
Thank you for your review of Findmypast.
We're happy to hear you have been able to use Findmypast to break down a brick wall you have been stuck on and wish you the best of luck with your research!
If you're still getting used to the website we would recommend checking out our FAQ and New user guides here:
https://www.findmypast.co.uk/help
https://www.findmypast.co.uk/blog/getting-started
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Too hard to use the family tree part…
Too hard to use the family tree part and too expensive
24 mars 2025
Svar från Findmypast
Hello Kat,
Thank you for your review of Findmypast.
We're sorry to hear you have had issues using our family tree feature, we have some guides to help you along with this here:
https://www.findmypast.com/help/categories/360001553938-your-findmypast-family-tree
We will pass over your comments regarding the pricing to the relevant department on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Site overhaul spoils user experience
The website overhaul a couple of years ago introduced several usability issues. Whilst it's great to get access to the data (especially the newspapers), the frustrations that occur when trying to perform even the most basic of tasks mean that the fun has been taken out of it and I don't bother to do nearly as much genealogy as before
22 mars 2025
Omdöme utan inbjudan
Svar från Findmypast
Hello Nigel,
Thank you for your review of Findmypast.
We're sorry to hear you have found our website to have usability issues after our rebranding.
We will pass your comments over to our technical team as feedback on your behalf. If you would like to expand on this feedback please don't hesitate to reach out to support@findmypast.co.uk.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Svar från Findmypast
Good Morning
Thank you for taking the time to rate us!
We are pleased you have been able to find the records you need effectively through our site!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Cancelled within 14 days but refused to…
Cancelled within 14 days but refused to give a refund as I had "used too much"!
3 March 2025 purchased
13 March 2025 cancelled.
The "no questions asked cancellation" is a scam.
Do not trust this company.
13 mars 2025
Omdöme utan inbjudan
Svar från Findmypast
Hello,
Thank you for your review of Findmypast.
Findmypast offers a 14 day cooling off period in which payments can be refunded if the subscription has not been used.
You can find out more about this policy in our terms and conditions here:
https://www.findmypast.co.uk/help/articles/4411058589969-18-refunds
When cancelling your subscription it simply turns off the automatic renewal for your next payment.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I love that I am able to research and…
I love that I am able to research and look up my ancestors and learn more about them with all the information that you provide, the Parish records are a glance of how bishops and pastors kept records.
19 mars 2025
Findmypast is a family history site…
Findmypast is a family history site that I have used for many years now. I use about five family history websites and this one is up there with the best.
17 mars 2025
Svar från Findmypast
Good Morning
Thank you for your comments!
We really appreciate your kind feedback!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Svar från Findmypast
Hello Cynthia,
Thanks for your review of Findmypast.
We are sorry to hear you are having some difficulty with some searches.
One of our Support Team will be reaching out in due course.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Svar från Findmypast
Hello Vicki,
Thank you for your review of Findmypast.
We are happy to hear the site has helped with your family research. We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
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