The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... Se mer
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I was not aware that my free trial period had ended and you automatically removed $US299 from my Paypal account. To me that is an unauthorized transaction. How did you know that my e-mail address wa... Se mer
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I use Find My Past quite often, has great documents, newspaper articles and information on United Kingdom e.g. England, Ireland. The site is easy to manoeuvre through and its user friendly. It's on... Se mer
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I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... Se mer
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Företagsinformation
Skrivet av företaget
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Free cancellation within 14 days of Findmypast subscription.
Your choice to cancel
If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.
Kontaktuppgifter
185 Fleet Street, EC4A 2HS, London, Storbritannien
- +1 (855) 246-8234
- support@findmypast.com
- findmypast.com
3,8
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3 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love that it picks up hints for Legacy!
29 april 2026
Svar från Findmypast
Good morning, Lynda
Thank you for your review of Findmypast
We are very happy to learn that you have been impressed with the website, and we hope you continue to enjoy our vast collection of records and newspapers.
Please feel free to reach out if you need any assistance delving into your family history
Kind regards,
Findmypast
The reason I gave 4 stars is because I…
The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadian archives had. But I could find no record of what she was doing during her time in the work house for example it says she was 3 but then came to Canada at 10. Canadian records says that she was taken from her mother but nowhere can I find her mother’s name. So I need to do more digging.
5 maj 2026
Svar från Findmypast
Thank you for your review of Findmypast.
Kind regards,
Findmypast
I was not aware that my free trial…
I was not aware that my free trial period had ended and you automatically removed $US299 from my Paypal account. To me that is an unauthorized transaction. How did you know that my e-mail address was attached to that Paypal account??? Some very dodging things happening here!!!
28 april 2026
Svar från Findmypast
Hi Allen,
We’re sorry to hear about your experience and concern regarding how payment was taken.
We can confirm the payment was authorized and in line with the accepted terms of the subscription you had chosen to subscribe to at the end of the free trial - a 12 month Everything subscription.
When signing up for the free trial, the billing terms including the trial duration and the automatic subscription renewal unless cancelled before the trial ends are presented. The payment method used at signup is securely processed through PayPal if that payment option is chosen, where you provide the relevant details so that authorized transactions can be taken. We do not independently access or retrieve your PayPal account details outside of what is provided through that secure checkout process by the user.
We can see that you have contacted our Support Team separately and they will be in touch with you shortly in regards to your account.
Kind Regards
Findmypast
trash because I said so
28 april 2026
Omdöme utan inbjudan
Svar från Findmypast
Hello Fermin,
Thank you for your review of Findmypast.
We're sorry to hear you haven't had a good experience with Findmypast. If you would like to provide some context please don't hesitate to reach out to our support team on support@findmypast.com and we will be happy to help.
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
Excellent collections of documents
Excellent collections of documents, newspapers and records.
22 april 2026
Svar från Findmypast
Hello,
Thank you for your review of Findmypast.
We will pass on your feedback , delighted to hear you are enjoying the site.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Can't see records!
I just joined and can't look at exclusive records, which is the point of paying for a subscription. I would like to see a function to search for individuals with the name of parents and/or spouse to minimize the "click and look" to see if it it could be the right person.
29 april 2026
Omdöme utan inbjudan
Svar från Findmypast
Good Morning
Thank you for taking the time to rate us and we are sorry you have had difficulty in accessing records
We have checked and can see you have opted for our 7 day free trial of our Everything subscription. Whilst our free trial does offer access to a large amount of records there are some records which are exclusive to a paid subscription.
Such records are labelled as exclusive on the search page, and you will be asked to upgrade to access these.
Upgrading to a paid subscription would also allow unlimited tree uploads.
We have forwarded along your feedback in this case and if there is anything further we can assist with you are welcome to reach out to our support team
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Svar från Findmypast
Hello Carolyn,
Thank you for your review of Findmypast.
We're happy to hear you have enjoyed using our records to further your research and wish you the best of luck with delving deeper into your family history.
We continue to add new record every Friday so please do check out our new releases section each week found here:
https://www.findmypast.com/blog/new
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone
or live chat.
I find putting in diffetent variations…
I find putting in diffetent variations or combinations of names and dates brings back more and different information.
9 april 2026
Svar från Findmypast
Thank you for your review of Findmypast. You’re absolutely right — trying different name and date variations can often uncover new and unexpected results, so it’s great to hear you’ve found this approach useful. We’re pleased it’s helping you discover more information in your research.
Kind regards,
Findmypast
newspaper search very helpful in…
newspaper search very helpful in discovering more "colourful" information about family
2 april 2026
Svar från Findmypast
Hello Heather,
Thank you for your review of Findmypast.
We're happy to hear you have enjoyed diving into our newspaper archives and wish you the best of luck delving deeper into your family history with us!
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
New records always appearing
As records become available Find My Past notifies me and I check them with my existing records.
10 april 2026
Svar från Findmypast
Hi Brian
Thank you for your review of Findmypast.
We are happy the new records added to the site have been useful to you. We do add new records each Friday.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Incredible resource!
What a great resource for surprising finds. I found articles in English newspapers that mentioned my German ancestors! The collections feature is especially useful for organizing newspaper articles by topic or surname and for sharing with other researchers.
21 mars 2026
Svar från Findmypast
Hello,
Thank you for your review of Findmypast.
We're happy to hear you have had success when diving into our English newspapers and are taking full advantage of our new collections feature!
We wish you the best of luck with your research and delving deeper into your family history with us.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone
or live chat.
I was able to find records that are not…
I was able to find records that are not available on Ancestry.
26 mars 2026
Svar från Findmypast
Thank you for your review of Findmypast. It’s great to know you found unique records on our site.
Kind regards,
Findmypast
Customer service did not reply
Customer service did not reply. I'll update this if I do hear from them. UPDATE: Findmypast responded with kindness and a fair resolution. Thank you.
1 april 2026
Svar från Findmypast
Good Morning
Thank you for taking the time to rate us and I am sorry you have not yet had a response to your query
Our customer service hours are 9am to 5pm (GMT)
I can see your email arrived yesterday evening after our customer service hours had ended, though our customer service team has now reached out to resolve this query for you.
Kind regards
Findmypast Support
I use Find My Past quite often
I use Find My Past quite often, has great documents, newspaper articles and information on United Kingdom e.g. England, Ireland. The site is easy to manoeuvre through and its user friendly. It's one of my favourite sites for overseas research.
29 mars 2026
Svar från Findmypast
Thank you for reviewing Findmypast Michelle
We are happy to hear you are enjoying the site and the features we offer.
I will pass on your comments.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Svar från Findmypast
Thank you for reviewing Findmypast Denise
We are sorry to hear you are unhappy with the site
Our Customer Support Team will be in touch in due course
Kind regards
Findmypast
Interface is hard to use
Interface is hard to use. In the search parameters, I'll be specifically looking for baptism records in Ireland, and it will give me unrelated records for land ownership or something similar in England so I have to go back and check baptisms and Ireland. It's also kind of circular, but I do appreciate that it shows when I've looked at a record. Although sometimes there's repeats of the first record I searched so I have to look at all of them. I also appreciate that there's a lack of records for the period I'm looking at, 1820-1860.
21 mars 2026
Svar från Findmypast
Thank you for reviewing Findmypast Thomas
We will pass on your comments, we do offer a help section onsite https://www.findmypast.com/blog/help
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I was excited to find parish records…
I was excited to find parish records for a family I was researching for a friend. It is user friendly and I love the ability to download/print records. My only complaint is that I find it a bit pricey.
22 mars 2026
Svar från Findmypast
Thank you for your review of Findmypast.
Kind regards,
Findmypast
Svar från Findmypast
Thank you for your review of Findmypast.
Kind regards,
Findmypast
The site I use most for my British family history research
I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, too, because they help me to zero in on what I'm looking for. I also appreciate the range and number of record images that Find My Past provides, although the range and number could be even better. I find the National Burial Index and the index to wills very useful. Find My Past is the site I use most when I'm researching family who lived in the British Isles.
19 mars 2026
Svar från Findmypast
Thank you for reviewing Findmypast Rebecca
We are happy to hear you are enjoying the site and will pass on your feedback.
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast),
For any account queries you can contact our Customer Support team via email, telephone
or live chat.
Kind regards,
Support Team @ Findmypast
FMP has church records I cannot find…
FMP has church records I cannot find anywhere else online. However, you need to expand the search parameters.
20 mars 2026
Svar från Findmypast
Thank you for your review of Findmypast.
Kind regards,
Findmypast
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