Financial Support SystemsOmdömen 

Great company. All staff I spoke to were polite and knowledgeable. From the day I signed up to the IVA to the end of the 5 years, I didn't hear from any of my creditors and only need to interact with FSS once a year during the yearly financial review. All in all, a very good experience during a difficult period.

My experience was really great as I was helped through every step

FSS has been so helpful throughout. Easy to deal with professional and polite at all times

When trying to contact them to get through to discuss anything it was a nightmare! you was passed around and communication was poor meaning trying to sort any issues was hard work.
Also I feel I was pushed and miss lead in to a IVA when I now I know there was other option at the time that would have being a better option and solution to my situation! it was during the COVID period when wasn’t able to work leaving me in financial difficulties and desperate so before going down this road of an IVA have a look at all other option available no matter how good there make an IVA sound to sorting you situation! Have a look at other options that might be able to help like a charity called step change. Locking in to a 5year financial plan and not being able to do anything credit wise for 6 years is a very long time to put your life on hold.

Brilliant service. Excellent customer service. Really helped me when needed and a painless process from start to finish.

Very good service thank for ur help

Honestly the most stressful and frustrating service, company and experience ever. I regret perusing an IVA with FSS more than I regret getting into debt in the first place.

My 5 year plan was totally fraught with stress and anxiety caused by a lack of communication, threatening emails, human and system error, and at times, just completely being ignored.

One year I was reviewed twice in the space of a 6 months, which is a time consuming process and very stressful, but I was told that because of ‘department changes’ it was therefore lost in communications and my obligation to re-review.

On another occasion I was served a false breach for a debt that THEY had mistakenly duplicated 2 years after my IVA commenced, they accused me of not declaring a debt and threatened me with court proceedings. I received no help in rectifying the breach despite calling constantly for answers, it took for me to reach out to my old debtors and prove to FSS that it was a mistake on their end. I received no apology just a ‘we have corrected the mistake’ email.

I then received another false breach at the end of my IVA, because they ignored 3 of my emails containing documentation, and then accused me of withholding bank statements. Another threatening email received, this time telling me they could and would file for my bankruptcy. At the END of paying a debt for 5 years, you can imagine how unsettling that fear would be.

A year out from the end of my IVA I requested a settlement after 4 years of back and forth issues. I provided all the evidence required to settle including proof of funds and a signed letter from a willing donor, and then went on to be ignored every single time I requested an update thereafter. I was never able to settle, and remained locked in for the remaining year.

In the 3rd year of my IVA, I was made redundant and informed FSS. They offered no support, did not reduce my payments and a few months later, actually whacked another £100 on to my monthly debit.

All in all, absolutely the WORST experience of my life. In hindsight and knowing what I know now, I wish I had never volunteered into the scheme and just held on tight and cleared my debt slowly on my own. I was in my 20s when I was convinced into going insolvent by an advisor at FSS, I wish I’d had the wisdom behind me to know there was a better way to sort my debt out.

I would implore anyone to really think about their debt options before approaching FSS. They are a disorganised, uncommunicative and have a total lack of empathy. Going insolvent under their supervision, might just be the worst thing you ever do.

I felt listened to from the beginning, they were always available to listen every time I called for information. The communication has always been punctual and detailed

Always made annual reviews easy and pain free, and would help with them any way they could, nothing was too much trouble over the phone or live chat, 5 years flew by.

Always been efficient helpful from the word go I have had no issues whatsoever five stars from me

Helpful through everything.

Overall, went well. Got my completion certificate in just under 4 weeks, most of the staff was really helpful and explained everything well. Not had any issues regarding the yearly reviews. Even tho it's been a long 5 years, I'm glad I went for it, as I wouldn't be able to clear all my debts in this timeframe before.

The only 1 bad experience I had. I got a new job with reduced income, when I spoke to one of the staff from the review team, she was absolutely so rude & patronising, telling me I need to reduce my monthly outgoing from impossible bills etc rent, council tax. Things that cant be amended. At this time I was also going through a family bereavement and not in the right mindset. In the end I had to terminate the call. I did put in a complaint but it was never replied to.I rebooked the appointment with a different person, who was brilliant.

Would of been 5 stars if I didn't interact with that one person.

Excellent support, empathic and caring! Saved my future!

Wish I'd done it sooner. The whole experience was smooth and clear. Great company that you can trust.

Great team of people, always there to help.

Straight forward with all the help that I needed. Highly recommended

Highly Recommended – Excellent IVA Service

I’ve been with them for 5 years and highly recommend their service. My IVA was handled smoothly from start to finish, with clear communication and support throughout. They made a difficult financial situation much easier to manage, and I’m very grateful for their help.

They organised and explained everything so clearly and they were always there if you needed help.
Thank you very much.

We approached getting an iva and our initial contact, Gareth, was very informative, he explained everything in great depth, the good and the bad. Throughout the 5 years processes has been more or less seamless, with each review being in depth but simple to follow.
We cannot fault the Financial Support system for the journey from start to finish.