Financial Support SystemsOmdömen 

I am completely stressed out! The whole thing has been a massive stress to me!
Due to end my IVA in 2 months after 6 long years only to get an email to say I must agree for them to look into historical PCP car finance ive had!!!! Why when my IVA is over in 2 months!!
I honestly cannot wait for this to be over. I called up to speak to someone about it and she was so rude and abnoxious!
I was told this IVA is over in March when in fact it is not!!
When will this end???
I wouldnt recomend an IVA to anyone!

Made promises they did not keep. The advisor knew that I was vulnerable and basically pressured me into the IVA. Absolute disgrace. Kept asking me to increase my monthly payments and are just as hounding as the original debts. I ended the IVA after paying this company nearly £3000 for absolutely nothing. I now have all the creditors chasing me again. They should be investigated as it's a total sham.

Very good service over the few years highy recommended

FSS have changed our lives it may have taken 5 years but we are debt free and ready to start a fresh. From start to finish they have supported us every step of the way and put our mind at ease. Friendly staff who understand and help you find the solution. Would recommend to anyone struggling with debt to get in contact and start that step to changing your life.

So helpful, everyone over the five years that I spoke to, can’t thank you all enough for the support, advice and just overall professionalism :).

If you have money problems they are the company I would definitely recommend it’s stop you worrying about your debt with a good affordable payment every month.

Very understand people to speak to

Great service helped me with every thing thank you so much .

Honestly couldn't have asked for a better process and team. From start to finish there's been no judgement, only help, focus and a plan to get debt free. Already recommended to a few people and they are now getting the help they need. It's not too late to talk about financial issues

You helped me and my husband when we was in a bad place with our debts. All can say is thank you.

Very professional, very helpful friendly staff…

My IVA has finally been completed - 5 long years.
For the first 2 years, FSS were amazing, I had no faults whatsoever. Communication was great when I needed it & annual reviews were no problem.

However, when it came round to my 3rd annual review outcome being delivered, I got a really harsh email saying I was in breach of my IVA due to £1K of additional income being detected that was not declared to them. I was a student at the time, working part-time to get by and knew instantly that this was incorrect. After contacting FSS's review team via telephone call, I had to undergo very harsh 'pop quiz' like questioning for a good 45 minutes on my bank statement. After answering all their questions, it came to their realisation that they miscalculated £1K in additional income, they wiped this and marked my review as complete. I still think to this day, how do you miscalculate this?

My 4th year was completely fine, no issues whatsoever and a complete turnaround from the 3rd annual review. Very quick turnaround time from submitting evidence and receiving outcome.

My final review was another tricky one. I submitted my evidence, and again another £1K of additional income was miscalculated. After looking at their calculations, they had made assumptions for my September & October pay and miscalculated my earnings from earlier on this year from my P60. Again, I had to contact their review team to get this sorted out by supplying more evidence. I can't recall the member of staffs name I spoke to, but he was incredibly apologetic and got the situation resolved.

Overall, the experience with FSS was okay. The miscalculations at the annual reviews did stress me out. They did make me wonder at times who have they got doing these calculations for them to be so wrong? Children?
However, the most of their staff members are extremely friendly over the phone. Contacting them via email takes ages for a response, so your best bet is to call to get an issue/query resolved quickly.

My IVA completion certificate took about 6 weeks to come through when they told me up to 6 months, this was a really nice way to finish the process.

Thanks FSS for the support across the 5 years.

Straight forward and much easy going with their clients.

From the very beginning of my journey them, I was treated with understanding, respect, and patience. Dealing with financial difficulties can be extremely stressful, but the support I received made the whole process far more manageable.

Everything was explained clearly and honestly, so I always knew where I stood. Whenever I had questions or concerns, they were addressed promptly and professionally, which gave me real peace of mind. Communication was consistent throughout, and I never felt left in the dark.

Most importantly, I felt supported as a person, not just as a case. Thanks to their guidance and commitment, my case has now successfully come to an end, which is a huge weight off my shoulders.

I’m genuinely grateful for the help I received and would confidently recommend their services to anyone going through a similar situation.

Amazing, understand and helpful through every step. Highly recommend

Financial support were exactly that . Kept me informed, helped me keep on top of things . But I am so glad to say thank you and bye bye

Been a very good company to work with over the past 5 years and nice to be debt free.

Thank you for everything nothing was a problem every step was easy phone up any time I wasn’t afraid of any problems coz you done it all thank you to all that helped me thanks

Customer service good cannot fault my experience