When trying to obtain the loan the goal posts kept on changing, but due to my circumstances I didn't have a choice. Then when I tried to pay out the loan I had issues. I spoke with a team m... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've had my run ins with the company itself and have had trouble getting my concerns addressed when I needed it. I am simply leaving this review for Alana who literally made my day today. I would p... Se mer
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My name is Craig Brogden back in 2014. My wife and I had a bad credit score due to losing money in the gfc we lost everything bill fell behind and our credit score went right down in 2014 who tried to... Se mer
I have to add a review! Brilliant finance services! I have a car loan with Finance One - I am incredibly grateful for all who have assisted me - it’s an exciting time! They celebrate with you! I... Se mer
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Företagsinformation
Skrivet av företaget
Finance One offers loans from $8000 with low rates and fast approvals. Our flexible terms of 3 to 7 years accommodate various needs, from cars to boats and more, ensuring accessible and efficient financing solutions for everyday Australians
Skrivet av företaget
Kontaktuppgifter
49 Darymple Road, 4814, Garbutt, Australien
- 1800346663
- enquiries@financeone.com.au
- financeone.com.au
3,6
Medel
900 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Finance One
We are so happy to hear you had such a good experience! The team looks forward to being of service to you the next time you need a second chance at finance.
Amazing service.
21 juni 2022
Svar från Finance One
Thank you for taking the time to provide us with your review and rating us 5-stars! The team looks forward to being of service to you the next time you need a second chance at finance!
Great customer service!
20 juni 2022
Svar från Finance One
Thank you for your 5-star review, we really appreciate the time you took to provide us with your feedback. Thank you so much for being a valued Finance One Customer! Please do not hesitate to contact us if you require any assistance!
Can't fault them they are the best very…
Can't fault them they are the best very understanding and they help when u need them would recommend to everybody..
Bree stankovsku
17 juni 2022
Svar från Finance One
Hi Breeanna! Thank you so much for your 5 star review! Providing helpful support during the lending process is something we value providing to our customers. We look forward to assisting you again in the future. A big thank you from all of us here at Finance One!
Tracey was really pleasant to deal…
Tracey was really pleasant to deal with… very thorough & polite too!
14 juni 2022
Svar från Finance One
Hi Sarah, Thank you for taking the time to provide us with your review and rating us 5-stars! The team looks forward to being of service to you the next time you need a second chance at finance!
Awesome understanding and help
10 juni 2022
Svar från Finance One
Thank you for your 5-star review, we really appreciate the time you took to provide us with your feedback. Thank you so much for being a valued Finance One Customer! Please do not hesitate to contact us if you require any assistance!
Awesome service from Renee
Spoke to Renee who provided exceptional service. She was professional, friendly, empathetic and very understanding of my situation. The options she provided worked well with what i had in mind when i called through. I was worried and stressing out to call through but after ending the call with Renee, the stress and worry i was carrying when calling through were no longer there. Thank you very much Renee for your help. Finance One are very lucky to have you as one of their employees. I hope you get a pay rise or get rewarded for your outstanding customer service skills. Well done!
10 juni 2022
Svar från Finance One
Thank you for your wonderful review! Renee was incredibly happy when we showed her your feedback! The team is devoted to making a positive impact on your loan application, striving to provide you with a supportive, comfortable and straightforward experience. Thank you so much for being a valued Finance One customer. It was a delight to assist you! The team looks forward to being of service to you the next time you need a second chance at finance!
We have been with Finance One for a few…
We have been with Finance One for a few years now , have purchased two caravans with them. Customer service is always fantastic , questions always answered quicky and clearly, honest and clear advise and very understanding in times of trouble. Cant thank you enough Finance One team . You helped change our lives forever. Gave us the chance to make fun travelling memories with our kids while they are young. You guys rock !!!!
8 juni 2022
Svar från Finance One
Thank you Mike for your 5 star review! Renee and the team were super excited to receive your feedback! At Finance One we take the time to understand your financial needs and provide assistance to suit them -that's what sets us apart from other lenders. We're all about empowering you and giving you the second chance you deserve! We look forward to continuing to assist you in the future.
Svar från Finance One
Hi Dimitrios! We appreciate the time you've taken to give us a 5-star review! At Finance One we strive to provide you with the finance you deserve without the stress and uncertainty that is often attached to the loan application process. We look forward to being of service to you the next time you need a second chance at finance!
Debbie from finance one was amazing…
Debbie from finance one was amazing very helpful for everything I needed would 100% recommended everyone to finance 1
6 juni 2022
Svar från Finance One
Thank you Tamika! We really appreciate the time you've taken to provide this feedback! Debbie was very pleased to see your review and was very happy to be of help! At Finance One we strive to provide you with the finance you deserve without the stress and uncertainty that is often attached to the loan application process.
This is the second time I have had to…
This is the second time I have had to re finance for repairs on my car and F1 have always accommodated me. Anissa was very good in helping me out took the lead and her communication was excellent
Thanks again for all your help
1 juni 2022
Omdöme utan inbjudan
Svar från Finance One
Thank you for taking the time to write use a review! Anissa and the team really appreciate the positive feedback! At Finance One we strive to provide you with the finance you deserved without the stress and uncertainity that is often attached to the loan application process. Harley thank you for being a valued Finance One customer! We look forward to being of service to you the next time you need a second chance at finance.
This is my second car loan with finance…
This is my second car loan with finance one ,nearly complete, this company make you feel at ease and will help you out of a spot ,every time I call the staff are so helpful and the rates are fair but you can adjust them to suit you ,I raised my payments to be within my budget and although I love you guys I cannot wait till that finalization letter arrives ,highly recommended thankyou to all of you
26 maj 2022
Omdöme utan inbjudan
Svar från Finance One
Thank you for your review Peter!
The team were super chuffed to read your feedback. The team is devoted to making a postive impact on your loan application, striving to provide you with a supportive, comfortable and straightforward experience. Peter, thank you so much for being a valued Finance One customer. It was a delight to assist you! The team looks forward to being of service to you the next time you need a second chance at finance!
Going elsewhere
Generally the help and support I receive is pretty good, however there is one representative in particular who is rude and not one bit understanding
I will be sourcing a loan with another organisation to pay this loan out
Also……been paying a 25k loan for just over a year, asked for a payout figure, 29k, absolute joke
26 maj 2022
Omdöme utan inbjudan
Svar från Finance One
Thanks for taking the time to write a review and for providing your feedback. We are always trying to improve our business and would love the opportunity to discuss your concerns further. You are welcome to contact us on 1800 346 663 or email us at customercare@financeone.com.au.
Thank you from the Team at Finance One
Out of Pocket over 1k stuffed around
Applied for a small loan for a vehicle very very slow not 48 hour approval weeks. Loan was approved repayment structure was chosen seller notified. Then all of a sudden loan declined off the table. As loan was approved I spent money registering insuring and so on. Now no contact no form of mediation so complaint lodged with AFCA.
17 maj 2022
Omdöme utan inbjudan
SHOCKING DO NOT DEAL WITH
Absolute shocking company to deal with had my vehicle loan fully approved jumped through all the hoops I had to. At the last minute they decide to make my loan declined I lost my Deposit cost me nearly 1K thanks Finance one you are champs. I will be putting a case to AFCA and bad reviews all round.
21 april 2022
Omdöme utan inbjudan
Svar från Finance One
Hi Jason,
We don't have sufficient details to locate you in our system however thanks for taking the time to write a review and for providing your feedback. We understand that some financial institutions are authorised to take deposits, however Finance One are not an authorised deposit-taking institution and therefore we do not have control over any deposits made by applicants to third parties. We respectfully suggest you contact the relevant third party, with whom you made your deposit to, directly regarding any concerns you have about your deposit.
We are always trying to improve our business and would love the opportunity to discuss your concerns, regarding our service and your dealings with Finance One, further if you would like to. Whether you are a past or existing applicant or customer of Finance One, you are welcome to contact us on 1800 346 663 or email us at customercare@financeone.com.au.
Thank you from the Team at Finance One
Professionals
Very good to deal with
Explained everything
Made the process easier
Highly recommend
29 mars 2022
Omdöme utan inbjudan
Svar från Finance One
Thank you for giving us such a marvellous review and recommendation Tom! Your wonderful feedback has been shared with the team. We understand the road to finance is not always an easy one, so our dedicated team prioritises educating our clients on all aspects of the loan process, so your experience is as seamless and supportive as possible! Thank you for being a valued Finance One customer. We look forward to assisting you again.
Always polite and happy to help and…
Always polite and happy to help and very understanding a great team to deal with
25 mars 2022
Svar från Finance One
Thank you for your lovely review! We have shared your thoughtful feedback with the team; they are thrilled to hear about your experience. We understand the road to finance is not an easy one, so each member of our dedicated team strives to ensure your loan application experience is as stress-free and supportive as possible. Thank you so much for being a valued Finance One customer, and we look forward to assisting you again.
Finance One were understanding
Finance One were understanding, negotiable and sympathetic towards my situation. Offering a solution to keep me supported during unforseen circumstances and keep me in my ideal Car. Great Service:-) thanks Finance 1.
24 mars 2022
Svar från Finance One
Tullia! Thank you for giving us such a terrific review. We will be sharing your marvellous feedback with the team; we are thrilled to hear we could help finance your ideal car! We understand everyone's financial situation is unique, and unforeseen circumstances strike the best of us. So our lending process ensures your loan is customised to accommodate your situation. So you can get the finance you deserve and get back on the road! Thank you so much for being a valued Finance One customer.
Excellent customer service
15 mars 2022
Svar från Finance One
Thank you so much for your feedback, Heath! We pride ourselves on delivering excellent service to all of our customers. We will be passing your thoughtful review onto them. Thank you for being a valued Finance One customer.
Callous and unethical
Unsympathetic, rude and callous. Worst company to deal with. I have paid my debt to you in full, but you destroyed my credit rating. Your customer service staff are disgusting to deal with.
10 mars 2022
Omdöme utan inbjudan
Svar från Finance One
Hi Cathy, thank you for taking the time to write a review and for providing your feedback. Unfortunately, we were unable to identify you within our client database. If you would like to discuss this you are welcome to contact us on 1800 346 663 or feedback@financeone.com.au. Thank you - Finance One Team.
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