Don't agree with their policy of not towing your vehicle from home to through mechanics, if you were stranded and towed home 7 days prior.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Membership plan came with free Telehealth calls and this was such a fantastic option to have. Super quick, have used them a couple times and made me realize it was even a better option than the provid... Se mer
Företaget har svarat
5/5 Stars! Amazing roadside, towed me as many times as I needed when my car broke down due to alternator issues. Unlimited tows and always quick and super helpful, kind staff. Definitely will be recom... Se mer
Företaget har svarat
Some lady named Margaret made the process incredibly difficult. I've used this service for more than 5 years and have never encountered someone so rude and unhelpful. Definitely not going to be renewi... Se mer
Företagsinformation
Skrivet av företaget
FIMC is a trusted provider and servicer of membership plans that protect our customers from the most common expenses families encounter. In a perfect world, having a budget would be enough. But real life doesn’t work that way. Unexpected auto, home, family and healthcare events can happen at any time – and insurance doesn’t always cover the costs. Our benefits are designed for the moments when life gets all too real and you need someone to have your back. We’re a safety net that helps pay the expenses you didn’t plan on, so you can get on with the business of living. Whether it’s solutions for your home, auto, or pets we offer comprehensive benefits that can help save you money.
Kontaktuppgifter
P.O. Box 1299, 34236, Sarasota, USA
- 800-621-5287
- ServiceExperienceCenter@fimc.com
- fimc.com
3,7
Medel
272 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The agent was clear and to the point…
The agent was clear and to the point and very accurate with my claim and set the expectation of when to receive payment. The agent was courteous and very helpful.
13 mars 2024
Svar från FIMC
Tiva, Thank you for sharing your positive experience! We’re delighted to hear that our agent was clear, accurate, and set the right expectations for your claim. It’s wonderful to know that you found the agent courteous and helpful. Your satisfaction is our top priority. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
Although I experienced difficulty with logging into website, once I managed to submit paperwork, there was no problem in obtaining fund recovery. Enjoyed it being bank deposited. Thank you.
Although I experienced difficulty reaching your website, once I obtained the required application to submit, FIMC processed it & I obtained appropriate refund deposited into my account (great treatment). My auto is working well; I am pleased and am grateful. Thank you.
29 juli 2024
Svar från FIMC
Lillie, Thank you for sharing your experience! We’re sorry to hear about the initial difficulty with logging into the website, but we’re glad that once you managed to submit the paperwork, everything went smoothly. It’s great to know that you enjoyed the convenience of having the claim payment deposited directly into your bank account. We’re also pleased to hear that your car is working well now. Your satisfaction is our top priority, and we appreciate your patience and understanding. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
Easy experience a quick response
Easy experience a quick response. They did everything that they said they would. In the end my repair cost me less in the long run. No charge for the towing which helped a lot.
19 april 2024
Svar från FIMC
Peter, Thank you for sharing your positive experience! We’re delighted to hear that you had an easy and quick response, and that everything was handled as promised. It’s great to know that not being charged for tow service was helpful. Your satisfaction is our top priority. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
Svar från FIMC
Angela, Thank you for your feedback! We’re glad to hear that you haven’t had any issues with our service. Your satisfaction is important to us, and we’re here to ensure you continue to have a positive experience. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here to help!
FIMC made it so easy for me to apply…
FIMC made it so easy for me to apply for my Homeowners Insurance Dedcuctable refund online. I had my refund within a week of submitting documentation.
19 augusti 2024
Svar från FIMC
Raymond, Thank you for sharing your experience! We’re thrilled to hear that you found the process of submitting your Homeowners Insurance Deductible Reimbursement claim easy and that you received your refund within a week. Your satisfaction is our top priority, and we’re glad we could assist you efficiently. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
Towing
I really love FIMC. everytime I need assistance they are always here to help. They’re very prompt, and customer service is always great. Thank you FIMC
27 augusti 2024
Svar från FIMC
Tonesha, Thank you so much for your kind words! We’re thrilled to hear that you love FIMC and that our team has been prompt and helpful whenever you needed assistance. Your satisfaction is our top priority, and we’re always here to provide great customer service. If you ever need anything else, please don’t hesitate to reach out. Thank you for being a valued member!
Svar från FIMC
Dear Cedric, Thank you for your feedback! We’re glad to hear that you found our service satisfactory. We understand that asking a lot of questions can sometimes be overwhelming, but it’s our way of ensuring we provide the best possible assistance. If you have any further questions or need additional help, please don’t hesitate to reach out. We’re here to support you!
Svar från FIMC
Obe, Thank you for your kind words! We’re delighted to hear that you find our service prompt, reliable, and there when you need it. Your satisfaction is our top priority. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. We’re here to help!
When I called for a lock out
When I called for a lock out. I wasn't expecting ro wait 5 hours with a cancelation In between and still had to wait for another truck that didn't look like a tow truck. I believe that should've been stated to me to look for a regular pickup truck.
21 juni 2024
Svar från FIMC
Dear Germaine, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your lockout situation. We understand how frustrating this must have been for you. Your feedback is invaluable in helping us improve our services, and we will take the necessary steps to address these issues. Please feel free to call us at 800-621-5287 if you have any further concerns or if there is anything else we can do to assist you. We hope to have the opportunity to serve you better in the future.
Svar från FIMC
Michael, Thank you for your feedback! We’re delighted to hear that you find our service great. Your satisfaction is our top priority. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. We’re here to help!
I filed my claim on my last repair
I filed my claim on my last repair. It was fast easy and quick and I got my reimbursement direct deposited to my bank. This is a great product. I use this all the time for reimbursements on repairs, tows, discounts on daily outings. The list goes on and on. I saved booking my hotel through them. What I love more is that where ever my kids are, or whoever they are with, they are protected. Meaning broke down, they will come to them, accident, they are covered, it's amazing!!
12 maj 2024
Svar från FIMC
Melissa, Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the claim process fast, easy, and efficient, and that you appreciate the direct deposit feature. It’s fantastic to know that you’re making the most of our product for reimbursements, tows, discounts, and more. We’re especially glad to hear that you feel secure knowing your kids are protected no matter where they are. Your satisfaction and peace of mind are our top priorities. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. We’re here to help!
Svar från FIMC
Matthew, Thank you for your kind words! We’re delighted to hear that you find our service always helpful and quick. Your satisfaction is our top priority. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. We’re here to help!
Terrific service
Courteous customer service expeditious and accurate. Got my car towed the service they used was wonderful! Couldn't ask for better.
14 augusti 2024
Svar från FIMC
Martha, Thank you for sharing your positive experience! We’re happy to hear that you found our customer service courteous, expeditious, and accurate. It’s great to know that the towing service met your expectations and that you couldn’t ask for better. Your satisfaction is our top priority. If you ever need any further assistance or have more feedback, please don’t hesitate to reach out. We’re here to help!
I simply just love your program
I simply just love your program, I've never come across a company that provides the service and benefits like yours. I feel very protected with this plan and so does my wife..it adds an extra value of peace of mind thats unmatched industry wide, Great product, Great Service, Great Benefits, it's simply a GREAT Plan for every family to have...Keep up the great work!!
29 juni 2024
Svar från FIMC
Kenneth, Thank you so much for your incredibly kind words! We’re thrilled to hear that you and your wife feel protected and have peace of mind with our plan. It’s wonderful to know that you find our service and benefits unmatched. Your satisfaction and security are our top priorities, and we’re committed to maintaining the high standards you’ve come to expect. If you ever need any further assistance, please don’t hesitate to reach out to us at 800-621-5287. We’re here to help!
Very easy to submit claim
Very easy to submit claim, and got reimbursed with no issues.
21 augusti 2024
Svar från FIMC
Ralph, Thank you for sharing your experience! We’re glad to hear that you found the claim submission process easy and that you were reimbursed without any issues. Your satisfaction is important to us. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help
I’ve never received the checks
I’ve never received the checks on my reimbursement for the towing
29 augusti 2024
Svar från FIMC
Hi Kevin, Thank you for bringing this to our attention. According to our records, we show that two claims were paid, one on 6/25/24 and another on 8/27/24. If you haven’t received the check from 6/25/24, please call us at 800-621-5287 so we can look into it. If it is for the 8/27/24 check, please allow some time for it to arrive by mail. We appreciate your patience and are committed to resolving this issue for you.
great customer service timely completion of repair
i liked the service i received job well done
20 maj 2024
Svar från FIMC
Dear Arlene, Thank you so much for your 5-star review! We’re thrilled to hear that you appreciated our service. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We look forward to serving you again in the future.
Svar från FIMC
Dear Crystal, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Our team always strives to provide the best service possible, and it's wonderful to know that we met your expectations. We look forward to helping you in the future.
Great everytime I need you guys
12 juni 2024
Svar från FIMC
Willona, Thank you so much for your 5-star review! We’re thrilled to hear that we’ve been able to consistently meet your needs. Your support is greatly appreciated, and we look forward to continuing to serve you in the future.
Svar från FIMC
Dear Harriet, Thank you so much for your 5-star review! We are thrilled to hear that you are satisfied with our products and their availability. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to serving you again soon.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.