Don't agree with their policy of not towing your vehicle from home to through mechanics, if you were stranded and towed home 7 days prior.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Membership plan came with free Telehealth calls and this was such a fantastic option to have. Super quick, have used them a couple times and made me realize it was even a better option than the provid... Se mer
Företaget har svarat
5/5 Stars! Amazing roadside, towed me as many times as I needed when my car broke down due to alternator issues. Unlimited tows and always quick and super helpful, kind staff. Definitely will be recom... Se mer
Företaget har svarat
Some lady named Margaret made the process incredibly difficult. I've used this service for more than 5 years and have never encountered someone so rude and unhelpful. Definitely not going to be renewi... Se mer
Företagsinformation
Skrivet av företaget
FIMC is a trusted provider and servicer of membership plans that protect our customers from the most common expenses families encounter. In a perfect world, having a budget would be enough. But real life doesn’t work that way. Unexpected auto, home, family and healthcare events can happen at any time – and insurance doesn’t always cover the costs. Our benefits are designed for the moments when life gets all too real and you need someone to have your back. We’re a safety net that helps pay the expenses you didn’t plan on, so you can get on with the business of living. Whether it’s solutions for your home, auto, or pets we offer comprehensive benefits that can help save you money.
Kontaktuppgifter
P.O. Box 1299, 34236, Sarasota, USA
- 800-621-5287
- ServiceExperienceCenter@fimc.com
- fimc.com
3,7
Medel
272 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Too many bugs, not enough discounts
The discounts rarely change, so I uninstalled the app. It was also glitchy and gave grey pop up errors saying it couldn't load the page, when it actually does. Using the website, you can't access the discounts at all. It says it's redirecting you to an external webpage, but doesn't go anywhere.
2 juli 2024
Svar från FIMC
Dear Megan, We’re sorry to hear about the technical issues you’ve encountered with our app and website. The experience you’ve described is not up to our standards, and we understand how frustrating it can be when technology doesn’t work as expected. We are constantly working to update our discounts and improve app functionality. Your feedback is crucial in helping us identify and fix these bugs. We would greatly appreciate the opportunity to investigate this further and ensure you can access all the discounts you deserve. Please reach out to us at 866-522-6232 so we can assist you directly. Thank you for bringing this to our attention. We hope to restore your confidence in our website and app.
Svar från FIMC
Dear Di Beaudry, thank you so much for your review, we love to hear that you enjoyed service. We have passed along your feedback to our management team, and we look forward to helping you in the future.
Svar från FIMC
Thanks for the 5 star review, Cassandra! Your feedback is a great way to let us know we’re on track to help our Members when they need it most. We love providing the best in home, auto, pet and other everyday benefits. Check out our other membership plans on www.myrealbenefits.com – and we look forward to serving you again in the future!
The extended warranty that I had with…
The extended warranty that I had with fimc didn’t last as long as my loan term so during the end of my loan it cost me more for maintenance and repairing since my FIMC expired wayy before my loan term was done.
2 juli 2024
Svar från FIMC
Hello Nathaniel, We appreciate you taking the time to express your concerns. It's important to us that we address any issues that arise with your plan. We regret any inconvenience you've experienced due to the timing of your plan expiration. Please know that our coverage is designed with flexibility in mind, allowing for renewal at any point to ensure continuous protection. Your satisfaction is our priority, and we're here to provide dependable service. We invite you to call us at **800-621-5287** so we can personally assist you. We're here to help!
Svar från FIMC
Jonathan, thank you for taking the time to leave us a review. We work hard to provide the highest level of service and we’re sorry to hear that we did meet your expectations. We have shared your comments with the team so we can continue to improve. If you have additional questions, concerns, or feedback, please feel free to call us at 800-621-528.
they are very professional and on time…
they are very professional and on time for there customers
1 juli 2024
Svar från FIMC
Thanks so much for taking the time to leave us a review! It makes our day to hear how much our Members love our professionalism on time service they’ve received. We have passed your review on to our team and look forward to helping you in the future! Please spread the word – we love referrals!
Svar från FIMC
Dear Raymond, We're truly sorry to hear that your experience did not meet the high standards we strive for. We understand your concerns regarding expired deals. We take your feedback seriously and would like to learn more about your specific situation to address the situation, so it doesn't happen again. Please give us a call at **800-621-5287** at your earliest convenience. We're here to help!
No Follow Up
I submitted an invoice for a auto repair looking to receive a reimbursement in return and I have not gotten a update about it. I put the claim in roughly 4-6 months ago.
8 januari 2024
Svar från FIMC
Dear Jasmine, thanks for sharing your feedback. We’re sorry your experience with our claims process didn’t match your expectations. Your Feedback has been shared with our team members in an effort to improve our service going forward. If there is still an opportunity to resolve this for you, please contact us at 800-621-5287.
I don't know who you are or how you got…
I don't know who you are or how you got my email address. I've never heard of your company before.
2 juli 2024
Svar från FIMC
Dear Lukas, We sincerely apologize for any confusion caused by our recent communication. It seems there has been a mix-up, and we understand how important it is to recognize the companies you do business with. We are **FIMC**, the proud provider of your **Home and Auto Plus plan**. Our goal is to ensure you're familiar with the valuable services we offer, which is why we reached out. We value our relationship with each member and are here to support you. Please return our call at 800-621-5287 so we can address any concerns and answer all your questions. We're looking forward to speaking with you and thank you for being a part of the FIMC family.
Informative
They made sure to keep me informed of the process and status of the situation we were dealing with.
13 maj 2024
Svar från FIMC
Dear Mo, thank you so much for your review, we love to hear that you enjoyed the service we provided for you. We have passed along your feedback to our management team, and we look forward to helping you in the future.
Customer care
23 maj 2024
Svar från FIMC
Dear Linda, thank you so much for your review, we love to hear that you enjoyed the customer service that was provided to you. We have passed along your feedback to our customer care team, and we look forward to helping you in the future.
This product is terrible
This product is terrible. I sell this at my job and got a discount to try it to sell more and none of it works. Discounts are denied at the two restaurants I tried with vouchers, I needed a tow and they said my memembership was expired but its a 3 year membership and its only been a year. I have never used one thing but have tried 3-4 times awful product
25 juni 2024
Svar från FIMC
Dear CG, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our membership benefits did not meet your expectations. It’s concerning to learn that the discounts were denied, and your membership status was incorrectly reported as expired. We understand how frustrating this must be, especially when you’ve made multiple attempts to utilize the services. Your feedback is invaluable to us and has been shared with our team members in an effort to improve our service going forward. We are committed to ensuring our members can fully enjoy the benefits they are entitled to, and we want to make this right for you. If there is still an opportunity to resolve this for you, please don’t hesitate to contact us at 800-621-5287. We hope to have the chance to provide you with the quality service you deserve.
it was very easy to file a claim and…
it was very easy to file a claim and the communication with the company was easy also
25 juni 2024
Svar från FIMC
Jeffery, thank you so much for your 5-star review, we love to hear that you enjoyed our customer service. We have passed along your feedback, and we look forward to helping you in the future.
So helpful and knowledgeable about my…
So helpful and knowledgeable about my concerns and able to answer my questions
22 juni 2024
Svar från FIMC
Thanks for the 5 star review, Nathan! Your feedback is a great way to let us know we’re on track to help our Members when they need it most. We look forward to serving you again in the future!
No where to use your card
No where to use your card. Places I want to stay, didn’t honour your services.
You’re benefits were useless.
30 juli 2023
Svar från FIMC
Dear Simone, We sincerely apologize for the inconvenience you’ve experienced with our service. It’s disheartening to hear that the places you wished to stay did not honor our services, and we understand the frustration this has caused. We would greatly appreciate it if you could give us a call at 866-522-6232 so we can address this matter directly with the participating locations that denied you service. Your satisfaction is important to us, and we are committed to ensuring that our benefits are recognized and valued by our members. Thank you for bringing this to our attention. We are here to help and look forward to speaking with you to resolve this issue.
Friendly and efficient staff!
The representative I spoke to was friendly and helped me with what I needed. Very satisfied.
12 oktober 2023
Svar från FIMC
Theresa, we are so pleased you had a good experience with our representative! Our members’ feedback helps us continue to improve the service we provide. Let us know if there is anything else we can help you with in the future. We appreciate your business!
Svar från FIMC
Thanks for the 5 star review, Julie! Your feedback is a great way to let us know we’re on track to help our Members when they need it most. We love providing the best in home, auto, pet and other everyday benefits. Check out our other membership plans on www.myrealbenefits.com – and we look forward to serving you again in the future!
I feel they gave a helping hand in a…
I feel they gave a helping hand in a expedited manner, considering it was weekend. And was very professional & courteous in helping.
23 juni 2024
Svar från FIMC
Linda, we are so pleased you had a good experience with our service! Our members’ feedback helps us continue to improve the service we provide. Let us know if there is anything else we can help you with in the future. We appreciate your business!
Tow not within network. my car was towed…
We were able to get our car towed in the late night hours. We were able to select a local tow company that was available at the time we needed the tow. Due to the company referral, tow not being available.
10 maj 2024
Svar från FIMC
Bernard, we are so pleased you had a good experience with our dispatch assistance! Our members’ feedback helps us continue to improve the service we provide. Let us know if there is anything else we can help you with in the future. We appreciate your business!
The roadside service is good
The roadside service is good, but the vehicle repair reimbursement has too many hoops, and I gave up, it needs to be easier
24 juni 2023
Svar från FIMC
Thank you for bringing this to our attention. We’re sorry for any inconvenience or frustration that you may have experienced. We’re continuously working to improve our service, and your feedback has been shared with our team members in an effort to improve service in the future. We would like the opportunity to resolve this with you, please contact us at 800-621-5287/ 866-522-6232.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.