Sehr lange Wartezeit auf die Abholung. Sehr lange Wartezeit am Schalter. Es war nur eine Mitarbeiterin da für den ganzen Bus. Visa von Ing.Diba wurde nicht akzeptiert da Debit. Den Wagen habe ich nur mit einer neuen Buchung bekommen. Ich musste alles doppelt bezahlen. Und dann ist er auch nur auf 3 Zylindern gelaufen. Jeder einzelne im Buss hatte über eine andere Firma gebucht. Das ist Bauernfang.

Wir hatte aus neapel aus ein Auto über discovery cars gebucht und kamen zum Vermieter Filorent. Wir haben auch die Zusatzversicherung intensiv angeboten bekommen aber nicht genommen da wir über discovery cars bereits versichert waren. Sie sagte dann aus unerfindlichen Gründen das wir ein „Free Upgrade“ bekommen (größeres Auto) was jedoch im Nachhinein nicht zu empfehlen ist aufgrund der engen Straßen in Kampanien. Das Auto hat trotzdem gepasst und bei der Rückgabe gab es keine Komplikationen wie hier oftmals geschildert. Vielleicht hatten wir aber auch nur Glück und die Vermieter ziehen nur systematisch jeden 3 ab oderso, keine Ahnung. Nächstes Mal nehmen wir aber wahrscheinlich nicht mehr den Günstigsten Preis sondern nehmen uns einen internationalen Anbieter um uns den Nervenkitzel zu sparen ;)
Somit trotz Negativer Bewertungen positiv Überrascht.

Namesto Clio smo dobili Dacia Duster, kar je bilo za naše potrebe precej prevelik avto. Glede administrativnih stroškov ( 50 EUR/kazen) za plačilo kazni za parkiranje pa raje ne bom izgubljal besed. Seveda vam tega ob podpisu pogodbe nihče ne bo omenil! Po mojem mnenju se jim raje izognite v velikem loku!

A fuir! Je m explique! J'ai loué leur véhicule pour 1 semaine. Au retour, le personnel a fait le tour du véhicule. Rien à signaler.
1 mois et 1 semaine plus tard, j ai eu la grande surprise d un retrait de 490 euros sur mon compte en banque. J'ai échangé avec eux via whatsapp. Il me dise que je doit voir avec ma banque ! Je suis extrêmement en colère 😠 ! J ai dû faire opposition pour éviter que l opération se renouvelle ! CE SONT DES VOLEURS ET DES MALHONNÊTES! Je ne recommande vraiment pas !

Très satisfait de notre location. Tarif très compétitif pour un véhicule neuf et très propre. De l’attente pour récupérer le véhicule mais pas dû à l’agence dû aux clients qui réservent un véhicule sans carte de crédit ou carte pas au nom du chauffeur !!!
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Très contents de notre expérience 👍

La mia esperienza con questo servizio di noleggio è stata purtroppo negativa. Sin dall’arrivo ho riscontrato scortesia e poca disponibilità: domande liquidate in fretta e nessuna reale volontà di aiutare. A questo si sono aggiunte attese lunghissime, ben oltre quanto ragionevole per un ritiro già prenotato, senza aggiornamenti chiari sullo stato della pratica. Nel complesso, un’esperienza da dimenticare: processi lenti e disorganizzati, comunicazione insufficiente e un livello di servizio che non rispecchia le aspettative minime per un noleggio auto online. Non mi sento di consigliarlo.

I’m writing to share a detailed account of my recent experience with FiloRent, specifically at their Brindisi airport location, so others can be informed.

When I picked up the car, a staff member named Roberta was very friendly and assured me that the vehicle was brand new, putting me at ease. I returned the car fully washed and clean. However, upon returning it, another staff member named Francesco took photos and pointed out a minor scratch that I believe was either pre-existing or insignificant.

Roberta then insisted I pay 180 euros for a wheel replacement, giving me the option to pay immediately or claim it through insurance. When I questioned the charge, another individual appeared, refused to give me his name, and tried to intimidate me, making the whole situation feel like a coordinated scam.

Unfortunately, after I returned home from my flight, I looked up reviews about FiloRent and found that many other customers had reported similar experiences, confirming that this is a widespread issue.

In short, this experience at the Brindisi airport location felt like a planned scam. I’m sharing this so others can be informed and cautious.

Noleggiamo auto, l'assicuriamo per fortuna. Non accettano carte miste debito e credito. Ci dicono che manca l'antenna
Riconsegnamo l'auto nelle stesse condizioni. Siamo adulti ed esperti, abbiamo utilizzato l'auto per andare dall'aeroporto all'hotel e poi abbiamo lasciato l'auto nel parcheggio dell'hotel. Alla riconsegna l'addetto si fionda sull'auto, a COLPO Sicuro, inizia a sfregare con le dita sulla carrozzeria impolverata e magicamente dopo poco appaiono delle righe (forse da loro coperte con creme apposite per non farcele vedere al ritiro...)
Hanno visto che la macchina era assicurata e vogliono rifarla tutta.
Non accettiamo il loro riscontro...
Abbiamo scritto al broker Disvovercars adesso vedremo come si evolve.
A posteriori vado a leggere le recensioni e trovo altri malcapitati a cui è successa la nostra stessa brutta esperienza, nello stesso modus operandi
DA CHIUDERE

Abbiamo avuto una brutta esperienza. Avevo prenotato online una Fiat 500 con nome del mio ragazzo e la carta a nome mio. Arrivati nel posto (20 minuti dall’aeroporto) hanno detto che dovevamo contattare il broker per mettere tutto a nome della stessa persona e che loro non potevano fare nulla per aiutarci. Inoltre dovevamo aggiungere 16€ al giorno per il guidatore under 21 (già pagato da noi nella prenotazione online). Oltre a ció non accettavano alcun tipo di carta di debito, neanche le miste e volevano per forza una carta fisica esclusivamente di credito. Dato che avevamo solo una postepay prepagata volevano farci aggiungere 46€ al giorno per la loro assicurazione (obbligatoria). Inutile dire che abbiamo rifiutato e trovato di meglio. É stato un incubo.

We rented through Easyjet thinking we were renting through a reputable company.
On arrival at Salerno Airport the car was released once we paid the outstanding balance and they also blocked a further 405 euros for security measures.
They provided a car with multiple scratches and they didn't provide the form with the current damages until I called them the next day and requested them.
The car was rented for 2 weeks, we ensured it was washed and petrol full as well as controlling there were no further damages to the car,all was cook.
When returning the car to the company there was no one at the car rental it was closed. The same guy who drives the car around turns up and and told us the company was at a funeral and he would take the car. We were skepticle and all appeared misterious. We questioned him and told him to double check all was ok. He said it wasn't necessary all looked fine and so long I had the form with the current damages I would be ok,plus in a matter of days they would unblock my 405 euros.
A few days ago I got a message from my credit provider telling me they had taken a further 825 euros from the card,I was absolutely furious, I called them for an explanation and they were lying telling us that one of the doors was dented,a complete lie, I double checked all. They are trying to avoid all contact and I am in the UK trying to fight this case. PLEASE DO NOT TRUST THIS CAR RENTAL...THEY ARE NOT PERFORMING CORRECTLY!

Same dishonest practice as others have reported!

I experienced exactly the same situation that many others have described with this company. They lure you in with very low rental prices, then aggressively try to sell extra insurance at about €30 per day when you pick up the car. If you refuse, they will later charge you hundreds for “damages” that were already there.

The car I received already had several scratches and dents, but I didn’t document them at the time of pick up, unfortunately, a mistake they took full advantage of. When I returned it, they billed me €200 + VAT for a scratch, which I’m certain was there from the start.

Another trick they use is not giving you the car you reserved. Instead of the small, economical vehicle I booked, they handed me a much larger car, presenting it as a “present.” In reality, it’s just another way to increase fuel costs and make you more vulnerable to damage claims.

It’s obvious this is their business model: low prices to attract customers, pressure to buy overpriced insurance and if you decline, they find a way to charge you for damage you didn’t cause, often the same damage charged to multiple renters.

Filorent offer low charges. But these are bait.
When you pick up the car they will agressively try to sell you supplementary insurance costing €30 per day. This is, in reality protection money. If you refuse to purchase the extra insurance, they will fine you €hundreds for non-existent damages.

We rented a car with many dents an scratches. Like many other customers, when we returned it, they fined us €180 + VAT for a scratch to the front bumper, even though the bumper was marked as damaged in the check out papers.

This is their business model. Cheap prices to attract customers. But these are bait. They sell expensive insurance. And if you do not buy them, they will charge you for "damage" to the car.

We sent Filorent photos of the pre-existing damage to reclami (I am not allowed to include the full email on trustpilot).
Filorent initially tried to ague that the photos were from AFTER the rental period, and that they were from a different part of the car.
I replied to them rebutting these claims, and told them they I had been advised to have no further communications with them, and that they will be hearing from my bank via VISA.

I then opened a Credit Card dispute with my bank, and send them a summary of my case as well as my supporting evidence (timestamped photos).
I also opened a claim with the price-comparison website which had issued the voucher.
Filorent immediately replied acknowledging their "mistake" and telling me they will refund the money (which they now have done).

This has taken several hours of phone calls. But I now have my money back.

1) Shuttleservice vom Flughafen nicht "im Terminal", wie in der Buchung formuliert
2) fast eine Stunde Wartezeit bei hohen Temperaturen in einem winzigen Büro.
3) Keine Dokumente, keine Einweisung.
4) Aggressives Anbieten von Zusatzversicherungen (habe ich mitgehört, war selbst entspannt).
5) Bei Abgabe wurde behauptet, das Auto sei "extrem dreckig". Ich musste 30 Euro extra zahlen. Lächerlich. Nach drei Wochen war ein ganz bisschen Sand im Kofferraum. Mehr nicht.

Subject: Urgent: Drop-Off Issue and Poor Service Experience

Dear Filorent Team,

I am writing to express our disappointment with the service we received regarding our car drop-off on July 19th.

As arranged with your team via phone and WhatsApp on Wednesday, we were scheduled to return the rental car at 4:00 AM due to our early flight. The receptionist confiremd that 4am will be perfect and that the shuttle service back to the airport would be available by then. However, the experience was far from acceptable:

1. Incorrect Address: The address provided in the rental documents was incorrect. We copied and pasted the EXACT address as per your documents on google maps. We arrived at the location listed and found it to be the wrong place. Thankfully, we had planned extra time and were able to locate the correct drop-off point ourselves.

2. No One Present for Drop-Off: Once we reached the correct location, we called and honked repeatedly, but no one responded or arrived to receive the car.

3. Proof of Our Presence: To protect ourselves, we recorded a video at the location to confirm we were there at the scheduled time as agreed.

4. Final Action Taken: As we could not wait any longer due to our flight, we left the car at the airport parking lot and placed the keys in the designated rental safety box, as advised by airport security.

Even after many attempts to contact the Filorent team, €443 was still deducted from our credit card. The lack of communication and professionalism has caused unnecessary stress during our travel, and we are very disappointed with how this was handled.

Kindly provide us with a breakdown as to why €443 was dedudcted. Looking forward to your prompt response and resolution.

I have rented numerous cars over the years and while you nearly expect a sales pitch or rip off extras this company were they worst. I paid an extra fee initially for late opening to 10pm as I had a late flight. I arrived at 9:20pm and starting contacting the office to collect me as agreed but they were late doing the which resulted in handing over the keys at 10:10pm for my rental car. As 10 mins past 10pm I had to pay another 70e for another late opening on top
Of what I already paid. Then the drop off was even worse, the car was handed back in perfect condition and with more fuel than i received. They wanted 100e deep clean because the car needed a hoover. I explained while on a family holiday with 2 kids we don’t pack a hoover to clean a rental car. They knew time was tight and I had to catch a flight home so insisted they wanted this charge. After a long battle and pure stress they said it was ok. Never again will I use this company.

Not many car hire options out of Salerno airport I know, but if you have to use these guys then take full insurance out - we didn't and ended up with a EUR 100 charge, but it could easily have been 100s given their way of working. So better to just avoid, in my opinion.

Here's an email I sent to their central reservations 3 weeks ago once back home. No acknowledgement or reply. Tells you all you need to know:

---

Dear XXX

Thank you for your reply, however I do find the tone of it un-necessarily aggressive because you don't yet know whether my complaint is a matter for which I actually need to provide proof of the contrary, maybe it is a case of bad attitude and lack of professionalism...

I will take a few moments to explain it to you and then I will leave it with you.

As you will have seen from my original email where I attached 2 documents, there was a first check which we were told was fine. No mention at all was made of any problem with the bumper. At the time there were some problems with the iPad being used and your manager was moving between our vehicle and another identical one, maybe the bumper problem was with the other vehicle and not ours.

Either way, we were told that all was OK, there was nothing more to pay, and the young woman who inspected the car told us we were good to go to the airport and we signed off the rental agreement to leave on that basis. We had been waiting around 30 minutes by then.

As we were getting into the van, we were stopped and informed that the manager had seen scratches on one of the wheels. This was AFTER we had signed off the rental agreement on the basis of there being nothing more to pay. For all we knew, the vehicle could have been moved while we were going to the van and the scratches caused during that. Either way, this was not our responsibility because we had already signed a rental agreement on the basis of there being no chargeable damage. No problem with the bumper was mentioned to us at any point during this.

I told the manager that I was not going to sign a second document and accept any charges relating to problems arising after we had signed the first one, and he told me that he still had control of my deposit and it would be deducted anyway.

At that moment I realised that if I didn't sign that second document there was the possibility that further damage could be found, or even possibly created, and billed to our credit card. Another 30 minutes or so had passed, we needed to get to the airport, and we were completely relying on a lift from your people to get to the airport which would otherwise have been a long walk in big heat. So I reluctantly signed that second document to close out the rental and ensure no further charges could be made. No mention of damage to the bumper was made at any time during this - only of scratches on one of the wheels.

Throughout this time, both the young woman who had originally checked us out and the driver of the van were clearly very embarrassed by the behaviour of your manager.

So, that is exactly what happened.

The EUR 91,50 for the damage to the wheel I can afford to lose, it is not the cost of this which is the problem it is the way in which it has been handled because you clearly can't agree between you whether I was charged for the bumper or the wheel and either way I should not have been asked to sign a second rental check-out document against the threat of my deposit being taken away if I did not.

My current plan is to simply copy and paste the above events into a few review sites and let other people decide whether or not they would like to use your Salerno airport depot on this basis, which will I am sure cost Filorent a lot more in lost business than the EUR 91,50 which I was charged.

If a refund of that EUR 91,50 comes back to me by the middle of this week along with an apology for how this was dealt with then I will feel less inclined to post such negative reviews.

The choice is yours.

All the best

Chris

Ils nous ont laissé à l’aéroport sans voiture à minuit ! Alors qu’une amende est demandée pour arrivée après 23h!
La dame m’a raccroché au nez en me donnant un numéros de téléphone espagnol sachant que je suis belge et surtout fait semblant de rien et ne veut pas rembourser car elle a annulé la réservation ! De vrais voleurs méfiez vous à ne pas aller !!

Ich empfehle es nicht; die Mitarbeiter sind offenbar unzufrieden oder mögen ihre Arbeit nicht. Der Service ist miserabel. Ich finde, internationale Mietwagenanbieter sind viel besser. Die Leute kommen nach Italien, um italienische Dienstleistungen zu nutzen und die lokale Wirtschaft zu unterstützen, erleben dort aber nur schlechte Behandlung und Ineffizienz.

Meer dan een uur staan wachten op het vliegveld om opgehaald te worden naar het kantoor van het verhuurbedrijf. Daar aangekomen staat er een rij nog twee uur wachttijd. Dan de garage in om de auto op te halen. Als een hond wordt je behandeld de medewerker kijken je niet aan. Hier de sleutel en zoek het uit. In een woord huur hier nooit een auto.

Avoid this company if you don't want to loose your money and destroy your vacation.
They will invent damages and scratches only to make you pay hundred of euros appart the payment for the car. Unprofessional and rude .