I ordered from the Fiio.eu official distributor in Bulgaria. I decided to forego the steep express shipping charge, and left a note asking for the earliest possible dispatch. To my surprise, som... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
FiiO.eu is a website of Audioline.bg, the official Bulgarian distributor of FiiO and many other major brands. They have very good prices, and delivery from Bulgaria to Italy took me a week. One pr... Se mer
KUpil som už viac vyrobkov Fiio u nich, dorucenie na cas a bez problemov. Posledna objednavka CD DM15 - mi predajca na svoje naklady zaslal expresne, dozrazil na 3. den od objednavky. Vrelo odporucam... Se mer
Företaget har svarat
Todo correcto. Hubo una pequeña confusión por su parte al enviar el producto. Pero al comunicárselo, resolvieron el incidente de forma amable y rápida. Se hicieron cargo de los gastos de devolución y... Se mer
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Great fiio retailer
This is the second time I buy anything from fiio.eu, and just like the first time I'm very happy with the experience.
In both cases my orders were shipped in less than 24 hours, and when using express delivery I had the products in my hands less than 36 hours after the payment went through. The packages were packed really well and protected during transit.
I also had a chance to contact support to sort out some issues with my order, and the responses were super quick (less than an hour after each email I had a response) and to the point.
5/5, will use fiio.eu again!
25 februari 2025
Svar från Fiio
Thank you very much.
FIIO orders
I ordered two products from FIIO Europe. No problem with delivery shipped on D+1 by DHL. Very good tracking of the order. A big thank you to Vangelis for the customer service.
21 februari 2025
Omdöme utan inbjudan
Svar från Fiio
Thank you very much.
Some of the best customer support I…
Some of the best customer support I have had. There was a slight issue with my order which was dealt with swiftly and professionally. 'Edited for transparency' I did receive my purchase later than planned but was refunded the amount for the mistake. Hence the 5 star award not just for what I ordered but the great customer service.. Thanks John.
10 februari 2025
Omdöme utan inbjudan
Svar från Fiio
Thank you very much.
I ordered a pair of headphones and…
EDIT
They eventually reached out and tried to help me fix the issue. So kudos to them for trying. The headphones them selves are great.
I ordered a pair of headphones and everything went ok until delivery. I got the headphones but after a couple of days I noticed that the right ear cup was almost about to fall off. The screws were super loose and was almost at the point of falling out by them selves. Both the screws holding the cup to the fork and the fork to the headband. All three screws.
I contacted Fiio.eu and asked them about this and if the screws were supposed to have some kind of loctite or something.
They never even bothered to answer... Luckily I had some small fiddly electronic tools so I could fix it by my self but I really shouldn't have to after a couple of days use.
EDIT
They eventually reached out and tried to help me fix the issue. So kudos to them for trying. The headphones them selves are great.
20 november 2024
Omdöme utan inbjudan
Svar från Fiio
Thank you very much.
Horrible custermer service
I ordered a DAC from Fiio.eu with DHL Express shipping, which promised delivery within 1–3 days. I even paid €20 for this expedited service. However, six days later, the package is still not in my country, and the courier isn't even DHL.
When I contacted customer service, they initially checked the order and claimed the package had already been delivered. They sent me a DHL tracking link, but the link showed a package delivered to another country 17 days before I placed my order. When I pointed this out, they stopped responding for an hour and then simply repeated that the package had been delivered. When I pressed further, they instructed me to send an email.
The entire experience has been incredibly frustrating. The lack of accountability, slow response times, and refusal to properly address the issue reflect extremely poor customer service. I’m deeply disappointed and still waiting for a resolution.
30 november 2024
Omdöme utan inbjudan
Svar från Fiio
Dear Joachimh
I'm sorry for what happened.
We were changing warehouses and it's natural that some mistakes would happen. There should be understanding from customers sometimes. We asked you to send us an email but you thought it was strange!!!! Which online store do you communicate with in another way?
We corrected the error by refunding 15 euros from the difference in shipping express vs normal shipping., something that you unfortunately do not mention in your review.
Also, the delivery to you was made in 10 days, which is within the framework of normal shipping.
https://mailingtechnology.com/tracking/?tn=LR446144925NL&testMode=0&captcha_code=A7TYH
I ordered the wrong thing at 20:00 on a…
I ordered the wrong thing at 20:00 on a Friday night contacted them seat that i ordered the wrong thing and they refunded me in the time it took for me to buy the correct thing the best costumer service ever
15 mars 2024
Omdöme utan inbjudan
Svar från Fiio
Thank you very much.
Svar från Fiio
Thank you very much.
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