Fiio Omdömen 48

Ordered FiiO T1 earphones to Lithuania — very fast shipping.
Excellent experience both with the purchase and the warranty service. Communication was smooth and professional.
Best regards to the FiiO representative in Europe — highly recommended!

The FiiO DM13 CD player is an excellent product that plays my many old CDs with great quality. Unfortunately, the cap holder on the first one I received was broken. I contacted customer service and they emailed me a return label. Just a few days later, I received a replacement. The second player is flawless and works perfectly.

Ho avuto un problema con il primo prodotto inviatomi ed Evangelos è stato molto disponibile e gentile nel cercare di risolverlo. Non essendoci soluzione me ne hanno inviato uno nuovo.

2nd warranty claim, this time for headphone cables that started having the usual disconnection problem as the wire gets damaged, and they sent me a new set of cables. Took about 2 months to send as they were missing stock and had to wait, but understandable considering I was only asking for an accessory, and no issues.

This is the best store to get fiio products in Europe. The shipment wasn't fast due the holiday season my parcel was lost by the shipping company but the customer service was very helpful and helped me solve my problems even outside the opening hours (very grateful for that).

It's a great store and I will definitely order again from them. The only drawback is that it's hard to contact them through email but the chat on the website was the fastest response I have ever seen. The best fiio store in Europe!

Evangelos was very responsive to my issue, investigated and provided a replacement device.

Since day one of ordering my K9 Pro Ess from Fiio.eu the support and immediate service was one of the most positive experiences I've ever had as a customer of hi end audio products. The product was delivered fast and secure to my destination and I couldn't be any happier from the whole experience from Fiio.eu. The impecable support and after sale peace of mind are a big plus of my experience and I highly recommend them.

I’ve bought a K13 R2R, took 1 day to arrive from Bulgaria to Portugal, Impressive.

All arrived in good shape, the team went over and above to meet my needs, I was really impressed, ultra fast shipment, great communication and product arrived well packaged, thanks!

Highly recommend.

I bought the Fiio FT1, they're comfortable, sound nice and seem to be decent quality despite being lightweight, no complaints with the actual product.
Packaging was subpar, literally just the box for the headphones hastily wrapped in some kind of loose plastic wrap, somehow the box was perfectly fine but I probably just got lucky with the people handling my package, can't imagine this would be good if the employees get rough in any way.

The product didn’t work for me, but they accepted the returns straight away with clear instructions and issued the return immediately upon receipt.

Thank you Fiio team for excellent products and excellent service.

Your sound signature are addictive !

Great products, great service. I had a problem with a bt transmitter and they sent a new one without asking question. Great!

J'étais à la recherche du casque Fiio FT7, j'ai posé quelques questions à son sujet, j'ai eu des réponses très rapides. J'ai alors commandé ce casque lundi, règlement par paypal et jeudi en début d'après midi je le recevais à Paris. Très bon service et très rapide. Je recommande

Even though remote from Britain, the service for sales and support/follow up has been excellent.
A small problem was resolved by email....and I hasten to add that communication has always been swift, polite and friendly.
Great all round.

The customer support was slow to respond, shared misinformation and confusion. The packaging of delicate hifi equipment should be of great importance (if one even cares about delivering goods as they were intented to be sold by the manufacturer).

The product arrived with dent box. Luckily the point of dent missed the product!

As for the customer support: After 3 unanswered e-mails I reach out to them over in-browser chat. (Trying to find info about my order status).
Person asked me order ID, then told me "You made a mistake", " We are closed".
I answered: "When are you open?"
(...) No response*

*Searched Google Maps for the company in Bulgaria; "The company is permanently closed".

I called them on the phone and the guy asked me my order number. They (in confusion) he asked me if I made my order thru the official Fiio site. I said "yes". Then he said "write an e-mail". I asked him: "What is your e-mail?", "Use the form on the site" - he responded. I was like (in my mind) "Ok I just wrote 3 e-mail last week"... " Ok, goodbye"

I wrote another e-mail.

Got an answer about my order.

Got the product.

The whole experience was scam-like.

How can this company improve?
Hard question.
It would take a miracle to do it.

Ordered Snowsky Echo Mini and the player would not play flac files, run 256gb memory card, crash frequently and was overall extremely slow(around a minute wait time of complete silence when playing a song from a memory card). I've owned many cheaper DAPs, including the fantastic fiio x1 and sansa clip, but compared to other players of it's price range or even to sansa clip and over 10 year old x1, this one is basically unusable unless you only use mp3 songs.

I asked for a refund and the refund terms were completely against EU regulations, requiring me to get the most expensive shipping with tracking (despite their tracking not working at all and taking over 3 weeks to arrive), pay 20% restostocking fee and have a flawless condition box to ship it back to them with. Very untrustworthy site, and I reccomend you avoid them at all costs. If you need any reason as to why, open up their returns policy and EU legislation and compare them.

Took off a star because the replies to this review are very confrontational and unproffessional.

Great Service from Evangelos.
Good comminication and fast delivery. TOP

I recently purchased the Fiio JM21 from fiio.eu and have been thoroughly pleased with both the product and service. The ordering process was straightforward, and the website was easy to navigate.
The Fiio JM21 arrived in perfect condition and has been working flawlessly since day one. The sound quality is excellent, just as advertised, and it's clearly a well-made product that delivers on its promises.
What impressed me most was the quality of customer service. Any questions I had were addressed promptly, and the overall purchasing experience felt professional and reliable.
The only reason I'm not giving a full 5 stars is that there's always room for small improvements, but my experience was definitely on the higher end of satisfaction. I would certainly recommend fiio.eu to anyone looking for quality audio products with reliable service to back them up.
If you're considering purchasing from fiio.eu, I can confidently say you'll be in good hands!

There was really good communication and support throughout. There was a small no fault issue that had to be resolved and they couldn't have been more professional. I'd more than happy to buy from again as the customer service was excellent.

It delivered next day after I placed the order. Everything went very smooth. In comparison, with AliExpress I going back and forth with no results for a lost order. I have such bad experience with AliExpress so all my shopping from now one will be from that shop in Europe. I am busy man and cannot go back and forth and spend so much time and energy buying from places that have no accountability.