Fido Omdömen 

This company is appalling when it comes to your ability to speak with a human being. As if this is not frustrating enough, it was recommended to me at my mother’s retirement home to use this particular company. The irony of recommending a company that relies entirely on AI, yet customer service is constantly required, for senior citizens, is laughable. I am tech savvy, and I was outraged about how difficult it was to reach a person when we were having extreme technical difficulties.

Actually, I was so frustrated with trying to cancel the service that I totally forgot what precipitated it: every conversation I had with my mother, there was an alarm going off in the background. A dog would’ve howled. My mother couldn’t handle the noise, and it was horrific. But if you have a problem, there is no human to contact.

And on that note, there’s no human to contact when you want to cancel your service. But you know what? You cannot cancel your service until you speak to a human. You have to set up an appointment to cancel service, even when the phone isn’t working. So if you do what I did, which is get a new company, the new company does not kick in until the old one is canceled. Which means that you cannot cancel the old one until you get an appointment to speak to a person… A week later.

Meaning my mother, a senior citizen who requires a lot of attention, was without a phone for almost 2 weeks.

Do not even consider this incompetent, inconsiderate, thoughtless company that probably fires every human being with every opportunity they get to increase their AI presence.

Trying to call to ask a question. I had to chat with Jack first. Obviously cannot answer then I had to set up an appointment to chat with a specialist that was two days later. What a waste of my time.

@everyone be careful buying phone's at Fido/Rogers. I ask for a new phone after 1 yr my phone battery died out, then i found out my battery has been replace its not even apple battery, its unknown service. Poor costumer service aswel they keep passing me around and they wont fix it.

If there can be a negative score, I'd give it to FIDO.

I just joined them a few months ago, and they already have 2 major overcharges to my accounts due to their human errors.

I called them and setup a call back, and waited for days, etc. Finally spoke to someone, who confirmed all the mistakes and that FIDO would reverse the charges.

I was told to expect some emails from them, and when I got that email, it's simply a mean for me to report it again online, with no place for me to explain what had happened (i.e. their human errors twice!). I reported and waited again anyway. A few days later, I simply got a DECLINE decision, as as far as their reviewer could discern, the charges are legit, but the reviewer who is disconnected from all info I provided to the agent whom I spoke to could never knew that FIDO made human errors in the first place that led to such charges (basically, they offered me free international long distance for 3 months, but their agent likely actually didn't sign me up, so when I did make long distance calls, my bill was very high). Not to mention they also said there would be no setup fee when I signed up, but then there WAS setup fee charged to my account.

FIDO as a company is incompetent, system and process in place for customer support is cumbersome and disconnected. Frustration after frustration!

If it were possible to give less than one star, that's what I would choose. This has been one of the most frustrating and disappointing customer service experiences I've ever had.

I've read many comments saying never to trust Fido representatives because they don't genuinely care about resolving customer issues. As part of the Rogers family, they seem far more interested in collecting money than providing quality customer service. Given the overwhelming amount of negative feedback available online about Fido, it's disappointing that they have done little to improve the customer experience.

I have been stuck with their contract for the past two years, and I'm relieved that it has finally ended so I can switch to a different carrier. During my contract, they contacted me more than 10 times trying to get me to sign a new agreement. However, whenever I needed help, especially with billing issues, they became uncooperative and unwilling to resolve the problem.

Based on my experience, I would not recommend Fido to anyone looking for reliable customer service, service or value for money.

FIDO works hand in Glove with scammers, Customer information is shared with the scammers, I got scammed for 2 IPhones 17 and now Fido is demanding that I need to pay both phones, I have been a Fido customer for 28 years, Fido has no ethics, My wife and myself are Senior citizens, I needed to upgrade my phones and that information was passed on to scammers ,The scammers are Lisa Davis and her associate, Taha they called me on Whatsapp from phone # 1-236-301-8402
Fido is charging me $ 64 for 6 gb and charging my wife $ 64 for 10 gb,
Since we are senior citizens, gone are the days when Fido was a great service provider, now it is managed by a bunch of thugs

Three of us on a Fido plan. Had our own phones. Daughter broke her phone so I went online and got her a refurbished phone that would cost $5 monthly when credits were applied. This is the plan.
Certified Pre-Owned
Samsung
Samsung Galaxy S24
From $43.55/mo*
$5.00/mo
24 mos
0% APR
with Fido Payment Program and Plus plan after bill credit O
Taxes extra | $0 down
Full Price: $1,044.99
I realized the full price was very wrong, you can purchase a refurbished S24 for $400 online but for $5 a month who cares. It would just tie her phone line into a two year contract. Got an agreement email, checked that the monthly phone line price didn’t go up so that was fine, I assumed the cost of the device would show the credits on the bill. Nope. Full price, no credits, adding $48 a month for device. Called customer service person, no help. They have the contract and I agreed so too bad for me. Had the nerve to tell me that $5 a month was just the tax. So dishonest.

This companies business practices should be prosecuted. Surcharges that are wrong, only to be told that they can’t be disputed because they are from a previous billing cycle. Essentially impossible to cancel, with customer service email addresses that bounce back, phone numbers that lead to a wild goose chase of a chain of phone numbers, callbacks that don’t happen, and hold times of 2 hours at best. If you want to damage your sanity and mental health (and maybe your credit score after you run away from the plan because you haven’t won the phone lottery and found the right number), this is the phone company for you!

If I could rate Fido 0 stars I would. You cannot cancel your plan online which leaves just calling- they called me back and ‘couldn’t hear me’ TWICE. I understand I am in a different country now but even my 90 year old grandma can hear me when I call from overseas. When we first signed up we were supposed to pay the $200 joining fee over the next few months but they charged us instantly for that. Anyway, don’t wait your time or money on this service, avoid Roger’s too. 👎

if i could give zero I would. my son and I share a plan 213.00 He pays the bill every month except one. then doubled the payment the following month. In 8 months he has paid near 3000. then we get a bill for 700. Called customer service or should I say India .Can barely understand him and he argues that there are no hidden fees or extra charges. Stay away at all cost. Im going through head office but Im sure from their track record I won't get anywhere

So we added a phone on our line with a plan online. We have been charged right away we don’t even have the new phone ordered at the line added hasn’t even been used yet. What nonsense! I tried to call their customer support to ask why am I being charged for it but the customer representative couldn’t even help me out as it turns out it is the way it is when you order it online you get charged right away even though you don’t have the device yet. They should put that reminder online as this is misleading to customers!

I went to Lyden park mall with my grandmother to upgrade her phone and we had Irfan helping us and he was wonderful very friendly and very patient with us as we were figuring stuff out !

I like fidos's service but I cannot stand their customer's service automated system. That's stupid AI thing is annoying. It doesn't do anything for anybody unless you say sales or add a line and then they give you a live person that can't do nothing for you and says they're gonna transfer you to billing, and they send you back to the stupid automative, AI system, and you're stuck there. And you have to recall again gest to talk to them about your building, Dennis. Totally ridiculous...

Ive been with fidonsince day one, the automated ai, doesnt work for all inquiries.
A three day wait on a call back isnt exceptable, fido you ha e failed. Your customers...
Im looking for another carrier that still has the human interactions... ai isnt that smart people...
Such a disappointment, to save a buck, mean while all the prices go up.
Even when you go over your data, 3 day call back, so you are force to data up, with out knowing why you over your data in the first place, for the first, fido is joke now.... steer clear if they havent already sucked you in

I have decided to stop using Fido.
Unfortunately, my experience has been disappointing. The monthly price is too high for the level of service provided. I also felt that important product information was not communicated clearly by customer service manager. In addition, I was charged extra bill that I did not expect, and despite raising my concerns, I was unable to obtain a refund.
As a customer, I value honesty, transparency, and good support. I hope the company improves its communication, billing transparency, and customer service in the future.
This is my personal experience, and I hope it helps others make an informed decision.

I was with fido for 16 years and I paid off 7 phones and a tablet. I just paying off my phone that is broken in April. Now they won't give me a tablet without a down payment which I never had to pay before it's like they don't want any customers. I always paid even for 6 months with a broken phone. Don't go here they will rip you off!

Disgusting company

I trying to cancel my husband's Fido cellphone since he is now dementia and alzheimer confined in a nursing home. I called during customer service during daytime they gave an appointment in the evening 7pm. Diri, the customer service said I couldn't do it since i am not the subscriber. My husband has alzheimer and i have the power of attorney. He passed me on to another person, I was cut off and a voicemail kicked in
"the office is closed now" pls call during business hours. You call during business hours, they'll give you appt. in the afternoon or evening. They will put you on hold and then cut off. GARBAGE SERVICE. In the meantime Fido still billing my husbands cellphone continously from a credit card. I cant stop the charges from the card otherwise the Fido bill will continue cause service is not cut off. PLEASE don't use FIDO.

Never buy any plan from them ,customer service zero.and they plan are Expensive