Fido Omdömen 

I live close to the US border and have on occasion caught a US cell tower and gotten billed for US roaming. When I spoke with an actual rep a year ago the last time it happened, no problem. Charge removed. Most recently I used Ask Jack and request was denied, so, requested a callback. The rep then bla-de-bla’d their script to try and “help” me then directed me back to Ask Jack to be denied again! So, requested ANOTHER callback to hopefully escalate the issue.

Very weak internet connection,extra charges, hard to speak customer service, i did see any good things this company

I live in Winnipeg, I was in another province when apparently a Wi-fi call was made to Arizona from Winnipeg. When I called them and said I could prove I was not in Wpg when this supposed call was made, they said they could not reverse the charge. Thankfully it was only $1.25 charge for one minute. All I can say is Wow! I have since changed providers and will never go back to them again....What a joke

Got suckered in by a low price on a Canada/US/Mexico plan, then literally within 3 months the monthly price increased by over 15%. Be wary of anything they offer. Surely, and slowly, their monthly price will creep up. I will be switching and never coming back.

I can’t even tell you how much money I’ve spent being with this company over so many years. I don’t know what’s changed good luck speaking with a real person about an issue. I have had my roaming charges off for years, and I suddenly received a roaming notification even though I wasn’t even outside of the country and thought, that was weird. I better not be charged. Of course, I was charged. I waited over an hour past my “appointment call back” time, to the point I just thought they forgot. AND THEN, when someone finally does call back, they can’t even help me with my issue. Absolutely USELESS. The link they sent to follow up didn’t even work, so I had to go back onto the website to find the resolution dispute ticket on my own. Even after this, they said the charges are valid and I am charged the roaming fee. FIDO is a JOKE. I’m paying only what I ACTUALLY OWE to this scamming company and immediately switching. You’ve lost an extremely loyal customer and it appears you’ve lost many. I hope it was worth it FIDO.

>.They keep increasing the plans after saying there will be no price change for 2 years
>No live agent to connect too.
> Lack of customer service; not helpful and rude. It happened to me today. I was on the phone for 3 hours trying to speak to a supervisor. During the three hours, I was cut off twice. Someone would pick up the phone and not answer. I could hear people talking in the background. I kept on saying hello many times, and after 30 minutes, they would disconnect.

The voicemail service included with my new phone plan isn’t working. I have completed all of the troubleshooting steps, and it appears the issue is that the voicemail service was not activated properly on Fido’s end.

I tried to contact customer service for help, only to find out that I have to schedule a callback—and the earliest available appointment is FOUR DAYS from now!

Seriously? There isn’t a single customer service representative available to help a paying customer with a basic service issue for four days?

I’m extremely disappointed with this level of customer service. I shouldn’t have to wait four days just to get help activating a voicemail service that should have been working from the start. Absolutely ridiculous and very frustrating.

4 main issues found with this provider
1. They keep increasing the plans with no or short notice
2. Data connection issues when on LTE
3. No live agent to connect too when having issues with your phone line/data
4. Lack of customer service not helpful and rude

Customer service is poor. You have to make an appointment to speak to a representative and it took 3 days to get a call back. My monthly rate was increased without my knowledge, no effort was made to inform me of the changes. Unfortunately in Canada we are limited to our providers so we are forces to pick the least terrible phone provider.

If I could give it 0 stars I would. Worst "customer service" I have ever had to deal with.

I am extremely disappointed with the service. I have tried calling customer service multiple times, and every time I was left waiting on hold for over an hour without being able to speak to anyone. This level of customer support is completely unacceptable.

To make matters worse, I received a bill with unexpected roaming charges. I never made any long-distance or roaming calls, so these charges make no sense. It is very frustrating to be billed for services I did not use.

This has been a very poor experience from start to finish. Between the lack of customer support and the inaccurate billing, I have completely lost confidence in your service. Customers should not have to spend hours trying to get help.

I have dad the worst experience with fido even though I was with fido only for a few days. The customer service is horrible. The ai assistance is horrible. There is no easy way to get support. The website is horrible. All together this has been a horrible experience.

July invoice increased by $4.52 from June's invoice. Found out that they increased my plan by $4.00. Did not receive any notice but they said they send me an email which they did not, I checked. I only had the plan since April.

Ces vraiment de l arnaque faite attention une companie qui et entrain d escroquer tout le monde, on doit bouger metre main a main pour une collection collective, on auccune reponse avec leur système automatisé, auccun problème regler

I left Fido after just 2 months. Signed up for their 80gb plan for 27 and then got a notification that they're increasing the price by $4/month. Price is still ok, sure, but I was happy with Fizz before and the idea that Fido will just change the prices like a bait-and-switch is NOT ok. So, no more Rogers/Fido. I have no trust in these companies.

Really bad service I experienced . Called over the phone due to a problem with my mobile data. Will move service provider asap.

If I could leave 0 stars I would. They are charging arm and leg and there is no way you can get hold of them when you need them - just the automated service that is driving you in circles and then hangs up on you. I'm a Fido customer for 15 years and it's getting worse every year. And of course more expensive.
Unfortunately in Canada a couple phone companies are having monopol and you can't get anything better and they know it. Im extremely frustrated

Astounding amount of time and effort wasted on troubleshooting their dysfunctional systems (website, app, etc.), dishonesty surrounding payment increases, opaque contact system obviously designed to discourage you from getting in touch with a real human. Don't use Fido.

I am writing this review to express my absolute disgust and profound frustration with Fido’s customer service and billing practices. My recent experience with this company has been nothing short of a nightmare, and I strongly advise anyone considering their services to look elsewhere.
Most recently, I was left on hold for over four consecutive hours just to speak with a representative. When I finally connected with staff, I was met with complete incompetence, laziness, and an entirely rude, dismissive attitude. No one I spoke with possessed the knowledge or willingness to help resolve my issue.
Worse than the terrible service is their highly alarming handling of financial information and billing. I contacted Fido regarding an ongoing bill situation. During the call, the representative took down my mother’s credit card information to process the payment correctly. Despite explicitly collecting her card details for this purpose, Fido completely ignored the instruction and charged my personal account instead.
Charging the wrong account after explicitly taking down alternative credit card details is incredibly unprofessional and suspicious. It raises serious concerns about how securely and ethically they handle sensitive financial data.
Fido has proven itself to be a deeply incompetent, poorly managed company that feels more like a scam than a legitimate service provider. Save yourself the stress, the hidden financial headaches, and the hours of wasted time. Do not go with Fido.

If i could choose a negative it would be negative 2 star because even though i am not a customer , the representative was very pushy and mildly aggressive with his assumptions. I have had a few calls from the agent and have been displeased with the way they were trying to bully me into signing up with them without giving me a choice.
Granted what they offer is reasonable, but i feel that being badgered into signing up for something i know ive had problems in the past about ( ex fido customer here) i understandably feel suspicion on the issue of their approach with new customers because of the lack of personable approach is an unfortunate hinderance for their approach.
Just because of how i was treated on the phone by an agent i would not consider signing up.
When i talked to the people at Freedom Mobile, I wound up making 3 different agents laugh rather hard , but it was overall a very pleasant interaction.
Agent 1 laughed so hard he forgot his script and nearly fell out of his chair from laughing
( It was all my fault and im owning up to it all)
Agent 2 was very pleasant and told me about freedom's policy of treating customers with respect and again during the call with him i did make him laugh, had a problem with his microphone automatically muting on the poor guy ( i felt sorry for him)plus when i signed on with them he made a minor error in my name (which was quickly resolved the next day)
Agent 3 in the tech support department ( that advised me on how to alter to correct the mistake i also told about the second agent that had mic trouble.
( which i was thanked for and assured the matter would be looked into for him)

So this being an example of GOOD customer service,
When these guys phoned me they did not introduce themselves properly, nor ask my name , launched into their script to try and sign me on and was not interested in exercising the human connection in between myself and the agent at fido.
Because the interaction between fido and myself was aggressive and bullying to say the least, im not interested in signing on with a company that has very little public relations skills.