Fido Omdömen 

My mother has a cell phone plan with Fido. She was travelling with me from Toronto to New Brunswick earlier this month and was charged a USA roaming fee, even though we never left Canada. She called Fido customer service and informed them that she never left Canada. When her bill came, they (as we unfortunately expected) charged her the roaming fee any way. When she called to have it removed, she was told to log in online to dispute the charge. My mother is 71 years old, lives alone, and is visually impaired. After informing several representatives she spoke to that she was visually impaired and therefore didn't have an online Fido profile, they kept repeating that she would have to dispute the charge online. When she tried to login to her account on Fido's website, a message comes up for her to PHONE customer service to set up an online profile – how ironic. How many other senior citizens with disabilities is Fido scamming with bogus fees? SHAME on you Fido and your claims of being “accessible”!

Fido has completely crapped the bed, their virtual assistant customer support is the absolute worst imaginable, you can never get through to a person, or have to book way in advance. They transfer you within once you do get through and you get back to virtual assistant who hangs up the call. Completely frustrating and I am so happy I left Fido and I would never recommend this company or rogers to anyone.

I have used FIDO for the first time in Canada, after completing the contract with them I closed all the bills and switched to other carrier, silently at the end they entered Suspension fee, after successfully completing the contract and they have not informed me about it, and went to collections, I asked the details of the bill they have no explainatioin and no access, I trust BELL and Virgin telecommunicaitons more than this company, FIDO is a scammer.

Been a customer for about 10 years. I have a long distance plan. Since the changed to 5G I have been unable to make any calls to the UK. Call 3 delete time to have the issue corrected. Not one Fido employee has been any help. No going to cancel both lines. It use to be a great company with great customer service, now most of the tech or customer care staff nearly speak English.

Such a shame.

I encountered Ammol, a customer service specialist. I'm giving my review as my gratitude to her. She exceeded my expectation and gave the best solution to my concern. She did a very excellent job.

I am brand new to Fido. I set up pre authorized payments. I need to change my acct number as I have had to get a new one due to fraudulent activity. I tried to contact Fido to register for the app. Using phone and PC. Both have stated for my security I need to call FIDO. Well you have to schedule a callback for in my case and availability I can’t get help for 7 days. I tried online chat this is where it gets really good they want me to pay 5.00 to speak with a rep from FIDO right away. I have called the store where I set up my new phone. I WANT TO LEAVE FIDO NOW!!!! The worst customer experience EVER. If I could rate -10 I would. Just horrible.

Got a roaming charge for the U.S. when I was in Canada. I submitted a form to ask they remove the charge and they declined it. I phoned customer service who said they’d remove the charge and then didn’t. They spent most of the call trying to persuade me to pay for an add on service for US roaming when I live in Canada. When I went to check my bill the charge is still on there. I am now looking to change providers.

They apply hidden charges and increase fees without notice frequently. Frustrating company.
They frequently (a few times a year) increase fees without notice.
Getting to speak to a representative is oftentimes impossible.

I wish I could give a zero
This is a situation that has taken place from march and June
I ordered a phone on their website
After having to wait longer to receive said package due to an incorrect address, the phone I received was not even the one I ordered
I was consequently yoyo’d for weeks trying to get some kind of resolution in which “ticket” after “ticket” was made and they decided that it was fraud on their end. So I waited to hear back about what was going on. Ultimately THIS IS NOT MY PROBLEM. JUST GIVE ME THE PHONE I ORDERED!
I was told to send back the phone (which I did and they received it in a couple days)
After being on hold over and over again (for hours once. I’m not joking) I cancelled with them, and upon looking for a new provider I found out just how much this company RAKES YOU OVER THE COALS when it comes to pricing. I was $90 for a phone plan, now I’m paying $35 for a better plan through another company
THEN I get my next bill, which in my opinion shouldn’t be anything because of the absolute clown show I had dealt with. No. THEY WERE CHARGING ME FOR THE PHONE. A PHONE I NEVER RECEIVED! Nearly $1700 for a USED PHONE!!!
I spoke to someone in customer service and she said it was because that bill was already in the system and it shouldn’t be there next month so to just leave it
So I did
THEN they started calling my father. How they got my father’s number I’ll never know. They started calling my father, but NOT ME!
So I called and complained numerous times because he’s going through chemo for the second time in 2 years and he doesn’t need the added stress.
They assured me his number had been taken off my file MORE THAN ONCE and that they had created a “ticket” and would contact me in a few days.
As per usual, they didn’t. Which they literally NEVER DID ONCE throughout this whole ordeal. We'll call you in “this many” days and nothing. RADIO SILENCE
ONCE AGAIN they called my father. This was about the 8th time
Not only that, but in my account, it said my bill would be going to collections in a few days
So I called them again and right away, I wanna speak to a manager. None of this monkeying around (which I had done before, yes)
FINALLY I spoke to someone, I believe Jay, who ACTUALLY HELPED. He went through absolutely everything on my file, all the info they had and the “tickets” and couldn’t understand why the phone they had sent me, which I sent back, was still on my file even tho he could CLEARLY SEE they had gotten it back.
He told me they would call me back in 24-48 hours. Now of course, I didn’t get a call, but I got a few emails because they couldn’t even “face me”
The emails said the money for this phone was off my account and that they actually owed me money which I had BETTER receive and will be following up on tomorrow, since I’m not with them anymore I WILL be getting this money back at the VERY least
After LITERALLY THREE MONTHS!!!! this had BETTER be put to rest
I will NEVER
EVER
Recommend Fido or Rogers to ABSOLUTELY ANYONE
NOTHING BUT AN OVERPRICED CLOWN SHOW!!!

Ils m’ont dit que j’avais droit à un rabais si je changeais de cell ils l’ont marqué à mon dossier.la que j’ai changé de cellulaire il m’en dit que j’ai pas droit à se rabais de 250$ sur le financement de mon ancien cellulaire.Une arnaque pur et simple 🤬

Why is the 5G network so garbage. Phones always slow unless im on wifi.

As a well-known TikToker with millions of views, and being a Fido customer for 10 years using their home internet, I can only tell you two words: RUN AWAY.

The company told me to switch to Rogers after no longer providing home internet services. We switched to Rogers and weren’t even using Fido anymore because they said the internet would automatically cancel and no further charges would be added.

Believe it or not, after 2 weeks with Rogers, we checked the Fido account and it showed we owed $80.23. We spent 4 hours on the phone with Rogers so they could connect with Fido managers, and we were told it would be wiped off within 2 days.

Two days passed and the amount was still there. We called again and spent another 2 hours on hold. After the call ended, they changed it to $10.43. The next day we called again, and after another 2 hours on hold, they said a Fido manager made a mistake. A Rogers specialist then told us it would be changed to $0 within 72 hours.

Well, 72 hours passed and the account was still showing $0.43 cents. We called again and complained. The guy named Javid, an Indian worker, said it would be adjusted to $0 within 1 day. Three days passed and it was STILL showing $0.43.

So we called again. Another Indian guy, who was rude the entire time, said he was speaking to his manager Roz. He then claimed Javid made another mistake from Fido again and promised it would be $0 in 2 more days. He even said if I wanted, I could speak to Roz directly. I said yes — and guess what? He hung up the phone.

Like WTF. Screw Fido and its crappy customer service.

I have never met a worse operator!
I'm used to paying $200 when my plan is $100, but paying twice a month? They're completely insolent. I'm also used to calls at 8-9 am on weekends. Another problem is the inability to contact the operator.
I can talk a lot, but the 3.5к people before me are absolutely right! I wish I could say I believe they'll change, but no! I don't, and I promise I'll ask all my friends to leave this company!

They make it extremely difficult to cancel a mobile line

Fido has zero respect for its customers that pay their large salaries and make their profits. I am a single mom who like most Canadians are struggling to eat never mind pay bills. I owe one month plus $100 totalling $399. They have cut my phone off not just data but phone for not even two months owed based on a missed promise to pay in past I have been a client for almost a decade. Now that they have cut me off for less than 2 months owed I am going to be charged a disconnect fee on top of the $399 I owe. But as long as the rich owners sleep well at night why would they care about their clients? I would not recommend fifo to anyone. Go with a no name company that is not part of rogers monopoly as they don’t care about everyday Canadians

Le service à la clientèle est trop long à résoudre les problèmes.
On fait affaires avec un système automatisé qui es programmé à donner une réponse négative, et après qu'on est fatigué à faire des réclamations, on se dit, laisse faire. Et comme ça on abandonne. Et c'est toujours fido qui est gagnant.
Au moment où j'écris cet avis j'ai réussi à parler avec un responsable solution client mais ça fait exactement 92min qu'on est au téléphone et le problème de facture n'a pas été réglé.
Je ne conseille personne à faire affaire avec Fido. C'est de l'arnaque.

I cant talk to a real person . They can only give me a call back appointment 3 days . Try talking to the AI Jack. He does not understand anything I need help with. I have a second number I want to cancel but I cant get anything but AI on the phone. So now I have to waste time and go into the actual location. As a business this is totally unacceptable and unsatisfactory!!!

I have been with Fido for 15 years. Over the last few years they have been raising the prices on my plans. I currently have 5 numbers on my plan. I have been locked into 2 year agreements which I was told the price was set and on multiple occasions they raise the price. Recently I decided to get a new phone. I found a phone and plan I liked so I ordered it bought a case screen protectors and a 10 foot cable. A week later my phone still hasn’t shipped so I made an appointment for a call back. The agent gave me the run around about the phone and guaranteed I would have it by the end of the week. The next day Fido sent a text saying the plan as invalid and they were cancelling the plan and phone. I had to make another appointment to talk to someone who couldn’t explain to me why it was cancelled but said someone would call within 24-48 hours and explain it to me and offer me an alternative. No one called in that time frame. Eventually someone called and led a brief message saying the plan was invalid and they canceled so I made another appointment for a call back. This time I talked to someone and tried to discuss a compromise. They told me they would try and switch my plan to something more expensive and add some discounts and send me the phone. They couldn’t add the discounts and told me to go to a Fido store. I went to the store and the guy working said there was nothing he could do and to go to a store that’s 45 minutes away. I made another appointment and talked to someone. I told them I just wanted my plan set back to what I had before all this. They said it was done. I checked the app I wasn’t done so I had to make another appointment. I talked to someone and told them I want my plan put back to the plan I selected because I never asked to have my plan switched. They said they can’t switch it back. They then told me they could give me a plan that’s similar but costs more. I told them if my plan isn’t switched back to the plan I selected I would be cancelling. I’m now waiting for them to get back to me about this. They even have a record of the agent changing the plan telling me it wasn’t changed but won’t just switch it back.

Extremely disappointed with Fido customer service and account security. A new phone device and an additional line were added to our existing account without our authorization or consent. When we contacted customer support to explain that we never approved this device or new line, instead of resolving the issue properly, we were asked to pay for it.
We tried to contact president office also they said its fraud happened to your account but you have to pay there is no option this is the security system of telicom companies you even don't know whats happening to your account and seriously we don't have any device for which they are asking to pay strange 😂
Customers should not be forced to pay for services or devices they never requested. This situation has caused unnecessary stress, wasted time, and a complete loss of trust in the company. Very poor handling of unauthorized account activity and extremely disappointing customer support experience. I hope this issue is taken seriously and resolved fairly.
@fido and @rogers
#fido#rogers

If I could give them a negative star I would, they don't even deserve 1. They are terrible to get a hold of, all their staff have no clue how to transfer calls, have not ability to resolve a problem or email another department. All department works independently and they have to schedule a call back, you can't talk live to agent. They over charged me when I asked to cancel my plan and conviently used a "loop-hole" to keep my plan active for a month longer. They are the worst and my blood pressure, stress and time will not be recovered for their absolute terrible and ignorant business practices.