Fenix Protect Omdömen 

Customer service was excellent

I would NEVER recommend this company to anyone! We currently hold extended vehicle coverage on our 2022 Ford Expedition Max through Black Diamond, their vehicle coverage umbrella company.
Let me start by saying, we have had this coverage for 1.5 years and have never have had to use it.
We now have submitted our first claim this year as we were hit with an internal A.C leak behind the dash. We took it directly to Ford. And this company is refusing to cover not even half of the cost. They are rude. Completely disrespectful. Refuse to work with us. Just states it is what it is. They even wanted us to use a dang 3rd party manufacturer part....in a brand new 2022 Expedition. Just ridiculous.
We have waisted our time and money, and are writing this so you don't have to do the same. Do not go with this company!! This is your warning.

THIS COMPANY MAILED ME AND TOLD ME I HAD TO GET THEIR HOME WARRANTY ASAP THEY ARE A SCAM!

Incredibly shady company. Letter inviting me to their program was unmarked, did not have their name and I assumed it was from my car's original dealer. Was told on the phone I could cancel anytime and also would receive information in the mail about my purchase. I did not ever recieve these items, and my recent attempt to cancel was met with incredibly aggressive pushback from the people I spoke to on the phone attempting to guilt me into staying with them and attempting to make me feel like it was my fault for regretting my purchase. When I finally convinced them to let me cancel, they refused to send a confirmation email and I'm not sure if they actually cancelled my policy or not. Do not under any circumstance work with these people, they only want to squeeze money out of you and take advantage of those like myself who were not as informed as they should have been.

Very courteous and knowledgeable

The person we talked to told us what we needed to know to be able to get help with our Toyota 4Runner in the future if we need any car repairs. He answered questions we had where we could take our vehicle for repairs. We were satisfied with our phone conversation.

I don’t have a vehicle or a driver’s license. Don’t send me anymore invoices or promotions
If you have any warranties with me, cancel them.
Ms huffman

I ended up not getting an Ext. Warranty at the time being, therefore I cannot speak about the product. I will however speak about the quality of service. Fenix Protect has a great customer service. I think what stood out here was the great communication. The workers are empathetic and professional, very supportive in finding ways to work with you on your given situation.

Everything went really Good thank you for explaning everything in a Watch that I could understand aguan thank you

The representative was very pleasant to talk to and explained everything well

He explained EVERYTHING !!!

Made getting what I needed quick and painless.

Very helpful very accomplished what I needed to do without any long term waiting

Very informative about car repairs and where to take them out of process rental and keep up with the maintenance.

Thank yall so much I was stressed about getting a warranty for my car but yall help me I encourage people to come to yall thank yall

Terrible experience

Polite customer service, no long wait to talk to a customer service representative. Very clear terms of business And total flexibility

Were kind understandable and made it very clear what my protection would be

The costumor service representative just hung up on me at the emd of the call before i could even say thanks have a good day.. they seem annoyed at all the questions i had

The representative was very nice and helpful!