I ended up not getting an Ext. Warranty at the time being, therefore I cannot speak about the product. I will however speak about the quality of service. Fenix Protect has a great customer service. I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would give them 0 stars if I could. Tried to cancel a warranty and I already knew it was going to be a nightmare. I was put on hold multiple times and passed around to four different “reps.” The “re... Se mer
The person we talked to told us what we needed to know to be able to get help with our Toyota 4Runner in the future if we need any car repairs. He answered questions we had where we could take our veh... Se mer
Extremely deceptive and pressured marketing in the form of a “final notice” letter. I was not fooled, but someone would be. It’s disgusting, immoral, and completely unacceptable.
Företagsinformation
Informationen kommer från olika externa källor
Vehicle Service Contract Provider
Kontaktuppgifter
15510 Wright Brothers Drive , 75001, Addison, USA
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
3,3
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
amazing very polite and very patient…
amazing very polite and very patient recommend 10/10
10 februari 2026
They were not helpful at all literally…
They were not helpful at all literally all the staff are rude!
4 februari 2026
Svar från Fenix Protect
Ms. Bhandari, I do apologize for any inconvenience. We were able to review the conversations between you and our staff and there was never a moment where anyone was rude or unhelpful. We will have a supervisor reach out to see if there is something we are able to assist you with.
Everything was explained clearly so I …
Everything was explained clearly so I could understand why I was getting
3 februari 2026
Svar från Fenix Protect
Please let us know what you think is "fraud". You contacted us on 2/3/2026 and set up a 6-year new car coverage. This is the highest level of coverage you can get on a vehicle. Our Administrator has been in business over 10 years and is A+ rated. This policy can be used at any Dealership or licensed shop nationwide.
If you do not wish to continue with the policy you purchased, simply contact our Customer Service department.
She was very nice and respectful 🙏🏾 and…
She was very nice and respectful 🙏🏾 and very helpful I want to say Thank you again Ms. Protect
7 februari 2026
Satisfied customer
Customer representative was courteous, knowledgeable, and efficient in resolving my issue.
I was very satisfied with our interaction.
7 februari 2026
Scam artists
Scam artists. They sell you worthless warranties by sending you predatory letters and notices. They know what they are doing. Scum of the earth.
6 februari 2026
Omdöme utan inbjudan
Horrible
Horrible,
did everything they could to try to make me purchase. Double check to see if you are already paying for warranty before calling, otherwise they will try to make you purchase on the spot.
5 februari 2026
Svar från Fenix Protect
Unfortunately, once a file is open, we have to either set up the protection or decline the file.
Ideal Service Is Appreciated
Agents/representatives were personable, knowledgeable, and extremely patient. Overall, I appreciated this company’s professionalism.
22 januari 2026
I like there Professionalism
I like there Professionalism. The way they reach out to the there Customers such as me is very important. Not just that, they help you with your payment plan. If you're having any financial issues, they are definitely the type of Company, that work with you. I wouldn't change them. ☆☆☆☆☆ IN MY BOOK
2 februari 2026
You are a complete scam and fraud…
You are a complete scam and fraud trying to convince elderly people to
buy a product they do not need.
24 januari 2026
Svar från Fenix Protect
This policy is not a "scam". Our policies are with an A+ rated Administrator that has been in business for over 10 years. We have no way of knowing the age of any Customer nor do we ask them for their age. I show you contacted us to set up the policy. All the information on what is covered, the length of time covered and how the policy works was provided. If you no longer wish to keep the policy, you simply need to contact our Customer Service department.
Living on S.S
Living on S.S. monthly check, made more senior price. Let you know how it is working out.
27 januari 2026
Corrupt letter sent to terrify elderly
I received “Immediate Response Needed” letter that is designed to terrify and bully older people into calling and giving information to purchase unneeded insurance. This practice is abhorrent!! The letter uses language like “This NOTICE is to inform you we have been trying to contact you…about the property’s home owner insurance located at (my address) secured by **CONVENTIONAL HOME LENDER…”. If I weren’t as skeptical as I am, I could have easily been scared into calling. We all know that insurance agents are bullies and do not care about the insured. This company is corrupt.
26 januari 2026
Omdöme utan inbjudan
So rude and very unprofessional with…
So rude and very unprofessional with everything
17 januari 2026
Svar från Fenix Protect
We do apologize if our Representatives are anything but helpful and professional. We will review these calls for quality control.
Excellent customer service.
22 januari 2026
The person I spoke with was super nice
The person I spoke with was super nice. However, I have coverage on my vehicle, factory coverage. So I didn't need this. I signed up for it with the understanding I would be reimbursed if I changed my mind. So I am waiting on the full refund, as promised.
18 januari 2026
Svar från Fenix Protect
I do show the account was cancelled as requested. The refund has also been processed. This should reflect in your account within 3-5 business days depending on your bank.
Excellent customer service
Unfortunate personal reasons caused me to lose this privilege, not with the vehicle at all, just in personal life and health. Either way this company was very nice and so professional. Definitely would recommend. Transparency was so appreciated without being pressured into anything. Such a refreshing thing. I will be keeping this information and come back as they have gained a loyal new customer.
10 oktober 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.