I ended up not getting an Ext. Warranty at the time being, therefore I cannot speak about the product. I will however speak about the quality of service. Fenix Protect has a great customer service. I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would give them 0 stars if I could. Tried to cancel a warranty and I already knew it was going to be a nightmare. I was put on hold multiple times and passed around to four different “reps.” The “re... Se mer
The person we talked to told us what we needed to know to be able to get help with our Toyota 4Runner in the future if we need any car repairs. He answered questions we had where we could take our veh... Se mer
Extremely deceptive and pressured marketing in the form of a “final notice” letter. I was not fooled, but someone would be. It’s disgusting, immoral, and completely unacceptable.
Företagsinformation
Informationen kommer från olika externa källor
Vehicle Service Contract Provider
Kontaktuppgifter
15510 Wright Brothers Drive , 75001, Addison, USA
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
3,3
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Remove :Official Business FINAL NOTICE
Remove :FINAL NOTICE: IMMEDIATE RESPONSE NEEDED" Remove "MYLENDINGINSTITUTION" PLEASE CALL TO VERIFY" REMOVE "OFFICIAL BUSINESS... FORM 9550-WARR
I consider this close to deceptive, I would never do business with a company that plays games like this, it erases all credibility. BYE!
10 mars 2026
Omdöme utan inbjudan
This is an 'extended warranty' company…
This is an 'extended warranty' company using my bank's logo on their paperwork. Scam.
28 februari 2026
Svar från Fenix Protect
We are not a scam. This policy is through Warranty Global Group. They have been in business 20+ years and have a A+ rating on the BBB.
Super upset with the marketing tactics…
Super upset with the marketing tactics here. I was sent lots of mail that made it seem like this was coming from my mortgage company. I feel completely scammed.
8 mars 2026
Svar från Fenix Protect
We apologize if you were receiving multiple offers for a policy. The offer you received from us is not a scam. Our product is through Warranty Global Group who has been in business over 20 years and is A+ rated with the BBB.
I'm thankful for the help.
Mr. Legend was very informative and so nice. I appreciated his help.
Diane Thompson
7 mars 2026
courtesy was top knotch
5 mars 2026
Customer service is excellent
20 februari 2026
Omdöme utan inbjudan
It was very professional and fast
26 februari 2026
Deceptive business practice
I received an "official looking" letter in the mail stating that the previous owner of my property had "secured" a home warranty, and that my "mortgage lenders requirements for my current loan may require a home warranty to stay in place at all times to stay in compliance".
The joke is on Fenix. I bought the property with cash, no loan. The previous owner was my mother-in-law and the building on the property isn't a residence.
25 februari 2026
Omdöme utan inbjudan
Svar från Fenix Protect
Unfortunately, we are unable to locate your information in our system.
Corey was the agent that helped me
Corey was the agent that helped me . Not sure of his last name, but he was knowledgeable about the offered warranty for my new vehicle, and explained the options offered in my warranty. He was great.
21 februari 2026
Svar från Fenix Protect
Mr. Miller, you were not scammed. We are not Mercedes nor did we ever say we were. However the policy you purchased is accepted at any dealership nationwide. As previously responded via email, per your request we have cancelled your policy and also refunded your down payment.
They where nice fix my pocket budget…
They where nice fix my pocket budget thanks a lot
7 februari 2026
NO POLICY RECEIVED
I NEVER RECEIVED A COPY OF MY POLICY AFTER I TALKED TO THE INITIAL REPRESENTATIVE.
12 februari 2026
Svar från Fenix Protect
We do apologize that you did not receive the first booklet that was sent. I do show you spoke with a Representative, and another booklet has been sent to you.
Careful!
WARNING: Extremely Negative Experience
I received a letter from this company that I personally found vague and concerning. On December 31, 2025, at 11:28 AM, I spoke with them and later realized I had agreed to a $150 charge that I did not fully understand at the time. I regret agreeing to it and felt misled by how the information was presented.
This was my personal experience, and I encourage others to carefully review any documents and ask questions before agreeing to anything.
10 februari 2026
Omdöme utan inbjudan
Svar från Fenix Protect
We are not a scam. Our policies are sold through A+ Administrators and can be used at any dealership or licensed service facility nationwide. After reviewing the phone call from when you called in to set this policy up, the Representative explained exactly what you were signing up for. You were not forced into setting this policy up.
The representative knew how to handle…
The representative knew how to handle my responses as frustrated as I fell, and he took it calmly and he didn’t use it against me and he was patient and I bet him and I do apologize to him as well but he was good at his job. He is.
13 februari 2026
Detta är Trustpilot
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