I ended up not getting an Ext. Warranty at the time being, therefore I cannot speak about the product. I will however speak about the quality of service. Fenix Protect has a great customer service. I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would give them 0 stars if I could. Tried to cancel a warranty and I already knew it was going to be a nightmare. I was put on hold multiple times and passed around to four different “reps.” The “re... Se mer
The person we talked to told us what we needed to know to be able to get help with our Toyota 4Runner in the future if we need any car repairs. He answered questions we had where we could take our veh... Se mer
Extremely deceptive and pressured marketing in the form of a “final notice” letter. I was not fooled, but someone would be. It’s disgusting, immoral, and completely unacceptable.
Företagsinformation
Informationen kommer från olika externa källor
Vehicle Service Contract Provider
Kontaktuppgifter
15510 Wright Brothers Drive , 75001, Addison, USA
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
3,3
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was told this down payment was 25$…
I was told this down payment was 25$ and confirmed with the gentleman over the phone 3 times before making a purchase and I was charged $225. I then called customer service the gentleman I spoke with was very rude and made it very difficult to cancel and give me a refund on my down payment!!! I do not recommend this company! If I don’t see a refund in a couple days we will be back in touch!!
26 mars 2026
Omdöme utan inbjudan
Svar från Fenix Protect
We apologize for any miscommunication. After reviewing the phone calls, the Representative did state the activation fee would be $225. I do show the account was cancelled and refunded per your request.
Quiero cancelar el servicio la persona…
Quiero cancelar el servicio la persona con la que hablé en ningún momento que esto sería de estar pagando cierta cantidad por mes que mal trabajo porque me oculto la información completa la persona me dijo que solo enseria ese pago. Necesito que me confirme la cancelación del servicio y que me reembolsen lo pagado.
27 mars 2026
Omdöme utan inbjudan
Good service by phone
I really appreciated the patience and attentiveness of my representative when I called.
25 mars 2026
a scam to lure people into buying
a scam to lure people into buying. will not be buying again and will cancel membership.
20 mars 2026
Very helpful and very patient
Very helpful and very patient. Answered all my questions
..
25 mars 2026
Price was to high after reading…
Price was to high after reading information on what they cover or what they pay on a claim.
14 mars 2026
Svar från Fenix Protect
I show we set you up with a 3-year Platinum Home Warranty. We would be happy to go over the policy with you. If you have questions or concerns, please do not hesitate to contact Customer Service.
I have not received my package it been…
I have not received my package it been three weeks.
13 mars 2026
Svar från Fenix Protect
I show the policy was set up on 3/12/2026. Per our tracking, your policy was mailed on 3/18/2026 and delivered on 3/22/2026. Please contact our Customer Service department so they can assist you further.
You are supposed to have canceled my…
You are supposed to have canceled my contract, I was scammed! Refund my initial amount immediately!
15 mars 2026
Svar från Fenix Protect
This was cancelled per your request on 3/16/2026. The down payment was refunded back to your account.
I did not request for any coverage
I did not request for any coverage. It was deceptive. My payment should be refunded and the auto payment should be canceled.
When I called your customer care she refused to cancel it.
20 mars 2026
Svar från Fenix Protect
I do show the account was cancelled per your request. The down payment was also refunded to your account.
aks lots of questions
The representative on phone did not explain the
whole process of whole amount and monthly payments
10 mars 2026
Svar från Fenix Protect
We apologize for any miscommunication. We will review this file for quality control.
Svar från Fenix Protect
This is regarding the 6 -year policy you set up on 3/10/2026. Please contact Customer Service to go over any information needed.
Customer service was great
Customer service was great, he explained with good detail until I understood how my service was gonna work, very patient!
17 mars 2026
Knowledge of repair,
So far, so good. I just recently applied. Haven't had to have help for repairs yet.
6 mars 2026
Your Consultant who assisted me was kind & thorough
Your Consultant who assisted me was kind and thorough and he made me feel welcomed too
6 mars 2026
Totally misunderstood billing.
Totally misunderstood billing. But has promptly agreed to refund me.
26 februari 2026
Svar från Fenix Protect
We are sorry if you misunderstood about the billing. We are happy to answer any questions you may have.
THIS COMPANY IS A SCAM THE SEND YOU A…
THIS COMPANY IS A SCAM THE SEND YOU A FINAL NOTICE MAIL PRETENDING TO BE YOUR FACTORY WARRANTY COMPANY. WHICH COMES AUTOMATICALLY WITH THE THE CAR NO ADDITIONAL CHARGE !!!!!! BE AWAREEE !!!!
11 mars 2026
Omdöme utan inbjudan
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