Honestly incredible. I sadly lost a wheel in transit and the customer service team are having one shipped out to me immediately just after I sent a few photos. Wow, super happy. Very friendly team. Al... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service, and shipped quickly with no fuss or complaints, product is great quality and my wife loved her surprise!
On time delivery and the quality of the bag is top notch, I can't emphasise enough. Will definitely be buying again.
I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken on a recent overseas trip. She asked for model number etc which I didn't have but sup... Se mer
Företagsinformation
Skrivet av företaget
We infuse every corner of your life with bold, original patterns that pop. With a heritage in Pattern Design inspired by captured experiences, we turn everyday essentials into luxurious travel companions and sumptuous home accessories. Each piece transforms the routine of life into moments that make you smile. Luxurious fabrics, beautifully useful, good quality, elegant travel accessories and luggage through considered design. With the planet in mind, we think about the fabrics we use, it’s traceability, it’s longevity of use and it’s re-use. Embrace your wanderlust with style and care.
Kontaktuppgifter
Fenella Smith, Unit 5 Riverside Barns, RG9 3DB, Henley on Thames, Storbritannien
- shop@fenellasmith.com
- fenellasmith.com
4,8
Utmärkt
92 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love my laptop bag
I love my laptop bag. The colour is vibrant and the quality and workmanship is beautiful. I’m very tempted to purchase another one in a different colour.
I’m a very happy customer.
23 april 2025
Fantastic customer service
Fantastic customer service - quick responses and super helpful. I dealt with Emma who was fab and sorted my query quickly and efficiently.
23 april 2025
Omdöme utan inbjudan
Great choice!
Really happy with this laptop bag. The leather feels high-quality and looks great. The color is exactly what I wanted, subtle yet stylish. It’s got well-designed compartments that make organizing everything easy, and the shoulder strap is comfortable for carrying around. Great choice overall!
27 januari 2025
I love my Fenella bag
I love my Fenella bag, such lovely quality! Will definitely be buying more :)
11 mars 2025
Omdöme utan inbjudan
I wish I could score this higher
I wish I could score this higher. The customer service from Emma at Fenella Smith is some of the best I have received. She went above and beyond to help with my query and I was more than surprised and impressed with the prompt support and service I received. I won’t be using any other brand of case after this as the aftercare is outstanding. Lovely approachable team that handled my query as though it was their most important task they had. Thanks so much :) 10/10
12 april 2025
Omdöme utan inbjudan
Assistance Outside the Box
I had a complicated reason for returning an item beyond the return deadline. The customer service duo who handled my query (Emma and Oscar) were extremely proactive and very helpful, allowing me to return the item, regardless. The personalised aspect of their interaction with me was an added bonus to their professionalism...
11 april 2025
Omdöme utan inbjudan
Poor quality
Bought a hand bag via a major retailer that I received last week and only started using yesterday to my surprise today the strap of the handle is broken after 1 1/2 days of use. How is this possible. The product is not of the greatest quality. Bought this to use long term but this is not the case. I am disappointed with this bag and the quality.I am not impressed.
3 december 2024
Omdöme utan inbjudan
Svar från Fenella Smith
Hi Tami,
We are so sorry to hear you are unhappy with your Fenella Smith product. Please reach out to us at shop@fenellasmith.com to speak to one of our customer service team who will be more than happy to look into this and provide a suitable replacement.
Best Wishes
The FS Team
Very disappointed in the Luca Laptop…
Very disappointed in the Luca Laptop Bag. Bought in December 2023, used less than weekly to go to office. Strap holding D ring for shoulder strap snapped.
Contacted shop and told I had put something too heavy in the bag, erm, my laptop!!
Expensive poor quality product that looks great but does not last and worse customer service
3 oktober 2024
Omdöme utan inbjudan
Poor bag quality, no customer service contact
Bag started falling apart within a few months of purchase. Have sent the company several emails with no responses (don't even receive an acknowledgement of my email sent). Unfortunately, cannot recommend purchasing with them.
20 maj 2024
Omdöme utan inbjudan
Pretty poor quality product
Pretty poor quality product,customer service doesn't exist.
The colour of the purse started coming off after the purse was left in my handbag just for 2h.
I sent several messages on their IG,they remove negative comments, not responding to messages, neither.
Pity I can't attach any pictures here.
26 november 2021
Omdöme utan inbjudan
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