Honestly incredible. I sadly lost a wheel in transit and the customer service team are having one shipped out to me immediately just after I sent a few photos. Wow, super happy. Very friendly team. Al... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service, and shipped quickly with no fuss or complaints, product is great quality and my wife loved her surprise!
On time delivery and the quality of the bag is top notch, I can't emphasise enough. Will definitely be buying again.
I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken on a recent overseas trip. She asked for model number etc which I didn't have but sup... Se mer
Företagsinformation
Skrivet av företaget
We infuse every corner of your life with bold, original patterns that pop. With a heritage in Pattern Design inspired by captured experiences, we turn everyday essentials into luxurious travel companions and sumptuous home accessories. Each piece transforms the routine of life into moments that make you smile. Luxurious fabrics, beautifully useful, good quality, elegant travel accessories and luggage through considered design. With the planet in mind, we think about the fabrics we use, it’s traceability, it’s longevity of use and it’s re-use. Embrace your wanderlust with style and care.
Kontaktuppgifter
Fenella Smith, Unit 5 Riverside Barns, RG9 3DB, Henley on Thames, Storbritannien
- shop@fenellasmith.com
- fenellasmith.com
4,8
Utmärkt
92 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Girlie trips pretty in pink
I'm so pleased with my purchase the perfect weekend get away holdall beautiful softest leather .And a extra little complimentary key fob to complete the look 😍 .
25 februari 2026
Beautiful red zebra print purse
Beautiful red zebra print purse, arrived quickly nicely packaged
1 oktober 2025
Overall a fantastic shopping experience
My first time shopping with you and a very impressive experience. The products are just amazing so pleased with my choices. The quality is very good and everything was well packaged. Great service, quick and efficient.
11 februari 2026
Beautiful cosmetic bag
Beautiful cosmetic bag very roomy and great attention to detail well made
2 februari 2026
Emma was really helpful in getting a re…
Emma was really helpful in getting a re placement sent out. The team have been so helpful and it’s lovely to see their repurposing scheme on items!
12 februari 2026
Omdöme utan inbjudan
Love the products from Fenella Smith
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contacted by Emma who advised they were some defects to the one I had chosen and she sorted out another purse before sending out. Really friendly, helpful customer service!
10 februari 2026
Omdöme utan inbjudan
Great jewellery cases
I really like the quality of Fenella Smith items. The jewellery cases I've bought recently do not disappoint. Great, vegan leather in vivid colours and a good size. They will make lovely presents too.
29 december 2025
Great products and service …
Had bought a valet tray from Fenella Smith in John Lewis previously but I couldn’t find this year so ordered directly. Excellent price and service, love these little trays for jewellery etc. Had a problem with one delivered so emailed and in less than a day a new one was on its way. Great product and fab service
6 januari 2026
Omdöme utan inbjudan
Ella flat lay case is stunning
Ella flat lay case is stunning, lovely quality and perfect for storing my make up!
31 december 2025
Omdöme utan inbjudan
Simply the best
Fabulous bags and amazingly good customer service. Thank you for your recent help, Emma!
PS please get your lovely Lulu crossbody bag back in stock! Thanks x
12 december 2025
Omdöme utan inbjudan
I had a problem with a suitcase wheel…
I had a problem with a suitcase wheel and contacted Emma at fenellasmith who sorted this out in a timely manner.
I cannot recommend this Company enough for great Customer Services.
1 december 2025
Omdöme utan inbjudan
Travel Bag Duo
A fantastic smart travel set comprising of a weekend bag and matching tote handbag. Really good quality and bought during black fri sale at a significant discount, v happy with my purchase!
24 november 2025
My order was out of stock but Emma went…
My order was out of stock but Emma went above and beyond to track the item down and was able to fulfil my order. I am delighted with their personalised customer service.
20 november 2025
Omdöme utan inbjudan
As always amazing products!
As always amazing products, super high quality and really affordable prices. Love this brand so much and would recommend to anyone!
3 november 2025
Product excellent quality and arrived…
Product excellent quality and arrived very quickly
10 november 2025
Excellent product I saw this brand in…
Excellent product I saw this brand in Tkmaxx the Milatablet bag and really loved the craftsmanship and colour light grey it’s very unique colours.Thanks
10 november 2025
Omdöme utan inbjudan
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