FED Fitness Omdömen 

Excellent and quick communication, quick resolution of the issue.

Liz from customer service was very accommodating and understanding of the situation. She exceeded all expectations to correct the issue.

Love our BCAN rebounder trampolines. We bought the BCAN BT2 48" first and loved it so much wanted a second one so my husband and I could workout together. The BCAN BT4 came out, so we decided to get it. We could not be happier with our purchases and the EXCELLENT customer service. We received our items in a timely manner, they were well packaged and easy to put together. I had a few questions and the response time from emailing customer service was FAST and helpful. We have been rebounding since receiving our first one on April 1st and we can see and feel the difference already! What a fun way to workout and even more fun to workout together. We both highly recommend rebounding and the Fed Fitness BCAN rebounders.

The Customer service of this company is amazing. When ordering things online sometimes things dont go exactly as planned. But I am happy to get a replacement unit and give your brand a second chance. Delivery was fast i think it took only about 48 hours.

Extremely great first order. Amazingly fast shipping. Great communication and very workable and fair. I look forward to purchasing regularly in the future based on such a positive first experience. Great selection of products, this will be the first place I look to expand my collection of fitness and wellness equipment. Excellent all around.

The equipment is well made and is great value for the price. Customer service is also very responsive. My review would have been 5 stars had I not needed to follow up on the status of my order after almost a week, and had the shipment not only been initiated after my follow up.

Excellent experience! The SkyJump team is extremely satisfied with FedFitness. From the purchase process to the delivery, everything was handled professionally. The quality of the equipment is excellent, and the customer support was always helpful. Thank you for helping us provide the best experience for our students. We highly recommend FedFitness!

We had a messd up left pedal on our exercise when we started putting it together we received it on a Saturday our new part was shipped Monday morning. This company has definitely impressed me with their attention to make sure we are taken care of!

The rebounder I received was damaged so I reached out to FED Fitness Customer Service. I was surely hoping I didn’t have to package it back up and ship it back🤨

Well, I didn’t!

FED Fitness Customer Service responded quickly and solved my problem right away. I was very impressed with how professional they are and how I was treated. It seems to be a rare thing these days with online shopping.

I’m a picky customer who only returns for more products when a company shows me that the customer is a priority.

Thanks FED Fitness! Your Team Rocks!

I'm 70 years old and I love this product. It functions exactly how it was described, and it works.

Besides there being 15 different resistance settings, the handles also extend to lower the resistance for each of the 15 settings. This feature allows you to move to a higher resistance setting, and then lower the resistance for the new setting.

Example:
- Move the resistance setting from 6 to 7.
- You can then expand the handles to lower the resistance to a setting lower than resistance setting 7 (i.e. 6.1, 6.2, 6.3, etc).
- This allows for a more linear progression from setting 6 to setting 7.

Great customer service and communication.

Customer support has been excellent through the whole process. Very timely and helpful responses to my inquiries.

I acquired a piece of equipment that was missing a part. I reached to customer service and they sent me a new part right away. Excellent service, easy to talk to, would order from them anytime!

I purchased the power tower pull up and dip machine but due to shipping, a part arrived dented and I could not assemble it together. I reported the issue with Liz from their support team, and she IMMEDIATELY resolved the issue and was very helpful. They do support and care for their customers!

Needed a part that was sold out emailed them had it thank you so much!!!

very helpful and replied to my email and question right away. Helped me find exactly what I needed.

I had a question regarding the status of my order, and the company was very quick to respond and helped with the issue. I received the product and love it!
Great company to work with.

Was not able to be provided a free replacement part (new roller wheel for the seat on my yosuda rower 90) due to being out of warranty (purchased less than 3 years ago at the time of this review) however agent was able to direct me to where I can purchase the part on amazon ($20). The interaction via email was pleasant and addressed in timely manner.

Liz was incredibly kind and professional. I truly appreciate her incredible customer support.

Was able to get the part replaced and fixed. Replies were fast. They were diligent to make sure the problem was being resolved throughout the process.