FED Fitness Omdömen 

I received my bcan rebounder with a missing insert. I immediately sent them a picture and they responded very quickly. They sent a whole new leg, which came in damaged, I once again contacted them immediately, and they responded by sending me the part that was missing. All in all, it took a couple of tries, but happy with the product and the customer support!

Liz was very knowledgeable and helped us order the right parts for our bike. That's why we gave her a 5, but having one of the parts out of stock, unavailable for pre-order, and having to check the website each day to see if it was in stock is frustrating and warrants a lower score. Hopefully, the bike part will arrive, and we can repair our bike.

I needed some parts that were out of stock and/or not listed on FED Fitness and their customer service was such a great help! I am excited to get my parts in.

Arrived quickly and just as promised. Everything was intact

Prompt on return and mailing another, thank you!

I sent an email and this had to be the quickest response I’ve ever received very helpful and kind.. Thank you keep up the amazing work

After enjoying my foldable exercise bike for a few years, the display suddenly stopped working. I was well out of warranty, so checked the website for a replacement part without success. I decided to contact them, not expecting much. Boy, was I wrong! They quickly contacted me, asked for it's picture after some troubleshooting, and sent an email with the price and free shipping! I was thrilled. The new display arrived and was perfect, so I'm now smiling every time I exercise. What a great company so willing to help with an older out of warranty bike. Money well spent!

Customer service response to my request was prompt and service efficient.
I hope to see credit to my card for order cancellation promptly.

I reached out and received a prompt response and help with my issue. Customer service was very helpful.

I received a machine that the outer package was damaged and it had some scratches on it. They made it right. The machine is great and a bargain. Worth
Buying!

FED Fitness support when above and beyond to assist with Recumbent Bike issue. When it became obvious with them and me that the bike was not right, they shipped out a new one. It arrived shortly after and works perfectly.

We had a problem with our trampoline and the staff came up with a solution immediately. There was no trouble getting someone to help. No hassle at all.

I haven't been able to use it yet when my package came in the knob was missing and haven't been able to use it but they are sending me the knob and should be here sometime next week

Great rack, great customer service. One part was damaged in shipping but they quickly sent new part.

The customer service was exemplary. Their willingness to help and the daily updates that were supplied let you know that your issue had not been forgotten. I would not hesitate doing business again with the company knowing that if any issues arise they will not delay in assisting.

Exceptional customer service! Very responsive and helpful.

We ran into an issue where one of the parts was bent. We reached out to customer service and they responded within a reasonable amount of time and are sending out the replacement part.

Due to a personal health issue, I had to return my rebounder. Customer service was fantastic! Communication was excellent throughout the whole process. Everything about this experience was top-notch. Highly recommend.

I bought a bike from FED Fitness. The instructions made it very easy to assemble, and the bike looks great. There was a part that was damaged, so I emailed them to see if they would help. Louise helped me get a replacement with no problems.

I had recently purchased a BCAN mini trampoline and a couple of parts were missing. I emailed customer service to have these parts sent to me. Lavender in the customer service department reached out to me immediately for more info. We emailed back-and-forth several times before correctly identifying the parts that were missing. I am now just waiting for the parts to arrive in the mail. Lavender was very patient, thorough and provided excellent customer service! I am Very happy with the experience.