Featherlings Omdömen 

135
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Absolutely great service ,beautiful products and great care taken.I had a charm and a beautiful ring ,they also returned my mums ashes 1 in a tiny bottle with my chosen colours in case I want to order... Se mer

Betygsatt 5 av 5 stjärnor

Experience from start to finish was exceptional. Thank you so much being the dafty that I am I didn't select premium delivery but sent a wee message over yesterday and my delivery came today. Now that... Se mer

Betygsatt 5 av 5 stjärnor

Thank you Matt for these incredible cufflinks with Tonys mum & dads ashes in - he LOVED them! He was quite emotional but loves having the fact he will always have them with him! Thank you for bei... Se mer

Betygsatt 5 av 5 stjärnor

Had a fab hour this morning getting our bestie bracelets fitted. Matt did a full consultation with us both, and carefully fitted the chains we chose checking with us constantly on the fit. He then des... Se mer

Företagsinformation

  1. Smyckesbutik

Skrivet av företaget

I don’t use Trustpilot to actively request reviews—over 9,000 verified testimonials can be found on my website. I specialise in award-winning ashes jewellery, including Pandora-compatible charms, necklaces, bracelets, cufflinks, and rings, all carefully crafted with a small portion of ashes or other precious elements (photos, handwriting, breast milk, and more). Every piece is made to last, with meticulous attention to detail. Visit our Portsmouth shop for guidance and to explore our full collection including Permanent Jewellery.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

135 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,8

Alla omdömen

(135)

31 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Fantastic service highly reccomend

Fantastic service highly reccomend, delivery came quick, personalized bobble photo charm.
Thank you, thank you.
Great value for money
Excellent customer service and communication

5 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Having recently lost my dog, I wanted something I could keep with me always. I ordered a charm with his ashes and a picture on the back. I received it a few days ago and I am absolutely delighted with it. Before it was sent out, I was sent a proof of the picture. When it arrived it was packaged really well. Customer service was brilliant. From ordering to getting it back took about 2 weeks. I will definitely be using again. Thank you

7 augusti 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Prompt, courteous and professional

Ordered a photo charm and amazed at the prompt, courteous and personal service offered by this company.
Item arrived by the estimated time and was well packaged.
So happy with my purchase.
Keep up the good work.

2 juli 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing Service!

I never ever leave reviews but seeing your business card that your a family ran business- I’m amazed with this service, my moms going to absolutely love it! Can’t believe the quality and the turn around time. 1000000% will be ordering from you again. Thank you so much.

23 juni 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ordered a personalised keyring recently…

Ordered a personalised keyring recently and Matt couldn’t of done anymore to help! It is absolutely perfect and will definitely be ordering again in the future. It was delivered really quickly and packaged well. I would recommend this company to anyone!

25 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thankyou for your excellent service.

Thankyou for your excellent service.
Beautiful charm and mans signet ring made from my little dog ,Rosie's ashes. So comforting to know I have her with me. Courteous, helpful process throughout. Lovely touches with the left over ashes and beautiful gift pouches and bags. Will recommend

24 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Caring and compassionate

I have two pieces of memorial jewellery from this company. With the first piece, I was very specific on the colour I wanted. It had to be just right. My little dogs ashes were treated with compassion and respect. It was incredibly emotional receiving the finished piece, but it brings me so much comfort. A year later, I lost my 15 year old cat, and once again, wanted a memorial piece. Matt made sure it was just perfect, and have now have Milo with me forever. A wonderful, friendly and caring company 💚

23 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Happy with photos

I need photos to put in a locket for my daughter's wedding. Annalise offers advice about locket photos including "If you are unsure, you can send us your photos first and we will be happy to help advise." I sent photos 5 days ago and have heard nothing from them in response. Disappointed.

Edited to add - I contacted Matt following his response. He was very helpful and went above and beyond to assist. I now have the locket photos I need and am very happy with them. Rating amended accordingly.

20 april 2022
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Thank you for taking the time to leave a review, We do have a live chat, Facebook, Instagram, Phone number, Web forms to name some of the ways to get in touch. I'm afraid I can't find the original email you had sent under anything matching the name on here. Feel free to email me directly matt@annalise.co.uk . Don't forget, if it was over the easter bank holiday, if you email had come through, then there would have been a 4 day delay in being answered anyway. Thank you

Betygsatt 1 av 5 stjärnor

Sent an order over to wait 2 weeks for…

Sent an order over to wait 2 weeks for them to get bk to me to tell me there machine had broken down
And couldn't fill my order
After they didnt reply to my emails 3 times
USE THESE IF YOU DONT WANT YOUR ITEM YOU WILL BE JUST MESSED ABOUT

6 januari 2022
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Hello Kev, You ordered on christmas day, then we had to have some sort of time off. When we came back, our laser engraver decided to break down. We kept you up to date on the potential delays and offered every alternative available. We even offered alternatives that aren't even available to other customers yet. You demanded a refund so I processed that for you. As soon as I actually refunded it you just got upset. We tried to help. Thank you *edit* - It has been 12 days including christmas, bank holidays and new years!

Betygsatt 5 av 5 stjärnor

Ordered some locket photos for my…

Ordered some locket photos for my wife's birthday present at 11.30am on the 29th, was printed and dispatched the same day and I received it in the post today on the 30th.

Photos are excellent, delivery was excellent and fairly charged. Will use again.

Thanks!

30 december 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Have purchased picture charms twice and…

Have purchased picture charms twice and have always been efficient in dealing with the order and very quick to respond to enquiries. Items ordered were excellent and really pleased. No hesitation in buying in the future.

19 december 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Non existent customer service

I ordered some locket photos and paid extra for delivery to be on 23rd sept.
I have not yet received the items. I have sent 2 emails with no response and when I have contacted them via telephone I was greeted with an answer machine. The items were for my daughters birthday which is now too late. Very disappointed and frustrated that no one has responded to my emails

27 september 2021
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Hello Shelley,

I'm sorry the Royal Mail have clearly let us down here.. And it's not that we were ignoring you or our customer service is non existent, just we aren't here on a Saturday and Sunday to take your calls

I looked into it this morning and looks as though it has now been delivered for you. I have also refunded the entire order for you

Thank you, Matt @ Annalise

Betygsatt 5 av 5 stjärnor

Above & beyond.

Above & beyond. I ordered a pet ashes charm and it came back with a beautiful card as well. All so dignified and the communication through out was impeccable. I would certainly recommend for ashes jewellery.

18 februari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

First Time Order - Great Service

Ordered a custom charm from Annalise Jewellery on 08/02, and the service and communication was perfect.

I needed this in time for a birthday gift on 15/02 and I received the charm on 11/02, great quality and wish I could rate them higher!

11 februari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Life savers!

Needed some locket photos turned around quickly - and managed to get them within 24 hours. Great quality product, brilliant service, and good value too. Can’t recommend highly enough.

9 februari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Locket Photos!

I ordered the Locket Sized Photos from Annalise and they look fantastic!

More importantly, their customer service was really good. Royal Mail had some trouble delivering the product, but Matt @Annalise was always responding to emails, got a back up sent out and even sent me digital copies.

If it wasn't for the customer service, I'd be giving them a 3/5 so really well done overall on both the product, and the service!

Cheers

15 januari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant Company, beautiful products

I ordered a photo charm from this company approx 10 days before Christmas. Unfortunately Royal Mail messed up the delivery and even though it showed on tracking the item had been delivered it had not. I had no joy getting through to Royal Mail so I contacted Annalise Jewellery to inform them. I had a phone call from them almost immediately apologising (even through it wasn’t their fault) and informing me they would contact Royal Mail on my behalf. I was totally stressed about it all and that phone call totally calmed me and took the heat out of the situation. Communication is everything and this company has it in spades. The charm did arrive in time for Christmas and it is absolutely beautiful. I will definitely be purchasing again. Thank you

14 januari 2021
Omdöme utan inbjudan

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