Featherlings Omdömen 

135
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Absolutely great service ,beautiful products and great care taken.I had a charm and a beautiful ring ,they also returned my mums ashes 1 in a tiny bottle with my chosen colours in case I want to order... Se mer

Betygsatt 5 av 5 stjärnor

Experience from start to finish was exceptional. Thank you so much being the dafty that I am I didn't select premium delivery but sent a wee message over yesterday and my delivery came today. Now that... Se mer

Betygsatt 5 av 5 stjärnor

Thank you Matt for these incredible cufflinks with Tonys mum & dads ashes in - he LOVED them! He was quite emotional but loves having the fact he will always have them with him! Thank you for bei... Se mer

Betygsatt 5 av 5 stjärnor

Had a fab hour this morning getting our bestie bracelets fitted. Matt did a full consultation with us both, and carefully fitted the chains we chose checking with us constantly on the fit. He then des... Se mer

Företagsinformation

  1. Smyckesbutik

Skrivet av företaget

I don’t use Trustpilot to actively request reviews—over 9,000 verified testimonials can be found on my website. I specialise in award-winning ashes jewellery, including Pandora-compatible charms, necklaces, bracelets, cufflinks, and rings, all carefully crafted with a small portion of ashes or other precious elements (photos, handwriting, breast milk, and more). Every piece is made to last, with meticulous attention to detail. Visit our Portsmouth shop for guidance and to explore our full collection including Permanent Jewellery.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

135 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,8

Alla omdömen

(135)

31 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Permanent jewellery - best surprise gift!

My partner booked us in to get permanent bracelets for my birthday, which was an amazing surprise and something I’ve always wanted!

Finding Featherlings was easy, and there was plenty of parking. We met Matt, the owner, who was very down-to-earth and made us feel incredibly welcome. The whole process was great – we didn’t feel rushed when picking our chains, and it was lovely to hear his story about how the company came about!

If you’re like us and have read some of the less positive reviews, please don’t let that stop you from going. It’s been almost a week since we got our forever bracelets, and despite both of us working demanding jobs, our bracelets are still just as shiny as when we left!

We will definitely be going back in the new year for more permanent jewellery and will be recommending Featherlings to friends and family who want something truly memorable!

13 december 2024
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Thank you so much! Really means a lot, Matt

Betygsatt 1 av 5 stjärnor

Tiny keyring, tiny writing. Wouldn’t recommend.

The smallest of keyrings with the tiniest of fonts arrived.
Virtually unreadable.
What’s the point in giving someone a keyring that they can’t read?
We reached out to featherlings but they were not interested.
Very disappointing; commission a handwritten keyring with caution.
Based on this experience I would not recommend.
UPDATE
Having received a response to my review calling it “shitty” I would add that at no time during or after we had placed our order were we advised the writing would be so small.
It was only obvious once we received it.
I do wonder what the person who made it thought about the size of the text.

11 december 2024
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Hello Steven. I don't have an order for you, but I presume you are relating to the order placed by your wife who called earlier. I'm sorry to hear she is dissapointed with the size.

I explained, you guys uploaded the hand writing and wanted that all on there. I clean it up, make it as thick as possible. Of course, if you have less, you can make it bigger. I also explained that had it not been made bigger, it would be hairline thin. (you also ordered the smallest keyring that I do)

She said that is ok, I'll give it to him anyway and ended the call.

I would have explained you have a 30 day window subject to my discretion to return it, I could have engraved less handwriting for you, it would have been even bigger. It is subject to my discretion though, and given your communication after, I'm going to revoke that for the first time in 10 years. All the best.

Betygsatt 5 av 5 stjärnor

Matts service is superb

Matts service is superb, really goes the extra mile

12 november 2024
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Thank you so much! Really means a lot, Matt

Betygsatt 5 av 5 stjärnor

Have just received my heart locket…

Have just received my heart locket photos..am so pleased with them..turned out beautiful..will be ordering again..thanks lots

12 november 2024
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Thank you so much! Really means a lot, Matt

Betygsatt 5 av 5 stjärnor

Would definitely recommend this company…

Would definitely recommend this company from start to finish they were caring and compassionate. Even when I asked for engraving on a particular locket that wasn’t advertised, they completed it first and showed me a picture to see if I liked it before I purchased it. Would definitely recommend.

22 oktober 2024
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Thank you so much! Really means a lot, Matt

Betygsatt 5 av 5 stjärnor

Excellent service the locket size photo…

Excellent service the locket size photo are great quality and ordering was simple and straightforward got them within 2 days was more than happy with my photos Brilliant!!!

24 april 2024
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Thank you so much! Really means a lot, Matt

Betygsatt 5 av 5 stjärnor

Excellent service and beautiful…

Excellent service and beautiful products.

Matt went above and beyond for our families jewellery we had made with my grandparents ashes.

Nothing was too much trouble would highly recommend this company

Sharni

2 februari 2024
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Thank you so much! Really means a lot, Matt

Betygsatt 5 av 5 stjärnor

I wouldn’t have a businesses without…

I wouldn’t have a businesses without Featherlings! Their efficiency & professionalism for printing locket sized photos is second to none! Thanks for your continued fabulous service!!

3 december 2023
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Thank you so much! Really means a lot, Matt

Betygsatt 5 av 5 stjärnor

Lovely experience shopping with…

Lovely experience shopping with Featherlings. Had some royal mail problems and the customer support were really helpful and accommodating!! Will deffo recommend and use again.

6 november 2023
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Thank you so much! Really means a lot, Matt

Betygsatt 5 av 5 stjärnor

Cannot rate this wee company high…

Cannot rate this wee company high enough! Photo Charms are gorgeous! Matt even went out of way to make sure my charm was perfect! Thank you so much for everything you do

27 september 2023
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Thank you so much! All the team @ Featherlings

Betygsatt 5 av 5 stjärnor

Ashes/ photo memorial charm

After careful consideration as to what company to use, I couldn’t be happier! Me and my sister wanted to get my mum a charm with a picture/ and our nans ashes (her mum) for her 50th birthday. The charm is beautiful, packaged lovely and the service was amazing, not to mention compared so some companies we looked into, the price was very reasonable. We are so happy with my mums charm that both myself and my sister are going to get one so all 3 of us have one to remember our Nan! My mum was over the moon and put the charm straight onto her Pandora bracelet. I love that any leftover resin with the ashes in for put into a little glass jar, basically a second memorial gift. Thanks to all at featherlings. I would recommend this company to anyone wanting a memorial piece!

16 augusti 2023
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Thank you so much! Really means a lot, Matt

Betygsatt 1 av 5 stjärnor

Clearly have no idea what they are doing!! Ongoing since May "22

when the necklaces came i was initially pleased with them. Then they started to fade and lose colour. I contacted them, they said they had changed the chemicals they use and would sort them out. I sent them back and they cleaned them. A few months on they have faded again, and the photo of my son has blurred so badly i can no longer see him clearly. Their reply to my email was shocking. It must be something I am doing apparently, ( must be something my daughter is doing too, as hers is the same) even though the photo is sealed under resin which they put in place. I don't swim, I don't work with chemicals. I wonder if it was one of their children's ashes forever cast in jewellery would they be so dismissive? I would wait a few months before leaving a review, as i say, mine was lovely when it came!! or better still, buy from a more reputable company. This one is awful and doesnt care one bit about the feelings and the deep distress of their customers!! ordered on 19/5/22 first one came quickly, waited until 6/6 for the second one, to be told there was a problem with the photo, they then sent that one out a week or two after that, one returned on 14/9/22. second on 28/10 . it is now 20/7/23 and they have gone from bad to worse. Also, there is a visible fingerprint on one of them. Very poor. Cant even request a refund because my sons ashes are in there for good. I am seeking legal advice.

20 juli 2023
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

Dear Ms. Lebroc,

We appreciate you taking the time to share your experience and concerns regarding your Featherlings order on Trustpilot. Customer satisfaction is of utmost importance to us, and we are committed to addressing any issues to the best of our ability.

We would like to reiterate that we take immense pride in crafting personalised jewellery that beautifully captures cherished memories. With over 50,000 pieces sold, we are delighted to have brought joy to countless customers. Your case is the only one of its kind that we have encountered, and we genuinely regret any disappointment you have experienced.

Upon receiving your initial request for assistance, we promptly addressed the issues with your necklaces and returned them to you in perfect condition. We also made changes to your order as requested by you with the photo originally uploaded.

The photos you provided after the cleaning process showcased their pristine state. However, we understand that over time, jewellery requires proper care to maintain its beauty and integrity.

Our products undergo rigorous testing to ensure they can withstand everyday exposure to common substances without any adverse reactions. As such, the visible issues you have experienced with your necklaces could indicate a possible impact from external factors or inadequate care.

We genuinely care about our customers and are more than willing to work with you to resolve this matter. Our team is here to assist in evaluating your necklaces further and to understand any underlying factors contributing to their deterioration. We want to ensure that you can continue to cherish the memories they hold.

Betygsatt 5 av 5 stjärnor

Thank you for a great service.

Thank you for a great service. Myself, mum and my sister had a ring with ashes done for our family dog we had for 18 years. We are so pleased with the rings. The service here has been amazing and the communication throughout was brilliant. Thank you again.

8 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Recent purchase 100% recommend

I recently purchased a personalised necklace from Featherlings for my wife, and it was an absolute delight. The necklace exceeded my expectations, and the helpfulness of the staff made the entire experience even more special.

Featherlings' attention to detail was apparent from the beautifully packaged delivery. The necklace itself was a masterpiece, crafted with precision and elegance. The personalised engraving added a unique touch, making it a truly meaningful gift for my wife.

What truly stood out was the exceptional customer service provided by Featherlings. The staff was incredibly helpful and responsive throughout the process, promptly addressing any inquiries I had. Their dedication and professionalism added a personal touch to the overall experience.

7 juni 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Customer service nil

Customer service nil. Ordered charm for my sons ashes waited over a week for the packages to send my sons ashes in, complained to the company they didn’t like my email so cancelled the order like it was nothing. We are grieving parents wanting some sort of empathy but all we got was we didn’t like the wording of your email. Absolutely disgusting please don’t use this company they couldn’t care less and I agree the reviews MUST BE FAKE!! Think you will find I ordered on the Sunday asked on the Monday if I had ordered a kit which you said I had then my Friday I still hadn’t received the packages I have all the emails to prove this again you lie!!! Just sent the proof that ordered on the Sunday will send over emails I’d needs be

19 juni 2023
Omdöme utan inbjudan
Logotyp för Featherlings

Svar från Featherlings

It is very rare for us to have to do this, but on this occasion we just had too.

You placed your order on a Saturday, and by Monday were emailing to say you were appalled at our service for not delivering the complimentary postal kit next day (bearing in mind that was a sunday!). We emailed to explain that it is not next day, and would be 1 or 2 working days, along with double checking your delivery address.

The way you addressed my staff, along with accusing them of lying about sending out a postal kit, and emailing my staff to say they have no idea what grief is like is simply not acceptable.

99.9% of people understand that an order placed on a Saturday will be processed on a Monday, and if Royal Mail are slow, or something goes wrong.. our customers are always so lovely, they understand it's not our fault. They are respectable and we always get any issues sorted quickly.

But on this occasion, I am simply not going to accept someone talking to us in the way you did. Therefore, took the very rare decision to actually cancel your order and refund you in full. A pleasant transaction where we can make something unique for someone is more important to us than making money.

We have used the same review systems since 2017.

I wish you all the best. Matt. Director

Betygsatt 5 av 5 stjärnor

Highly recommend

I received my order today. A charm made from my dogs ashes. The communication from start to finish was amazing and I've now got a piece of her to carry with me forever. Cannot reccomend this company enough

16 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exceptional service

Exceptional service. I ordered some locket photos which got lost in the post twice during the recent postal strikes. The company did their utmost to get them to me in time for Christmas. Highly recommend this company.

15 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Never let me down

Just recieved my double foto charm..
A birthday present for my sister.
Its amazing ..just as the previous ashes jewelry I bought last year were .ya never let me down thankyou so much
Marina constable

12 oktober 2022
Omdöme utan inbjudan

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