I ordered an AC Milan jersey, but I never received it. Customer service doesn't help me via e-mail, even though I sent multible messages. I would not recommend ordering at FC Retro from the Netherland... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered 2 Netherlands 88 shirts with custom printing and they are brilliant! The shirts arrived just 8 days after placing the order, much quicker than the estimated shipping times. A special s... Se mer
If I could give zero, I would. Absolutely awful company. Ordered a Custom Print "R CARLOS 6" Brazil jersey as a Santa present for my 8 year old. It took an age to arrive, and they ultimately sent m... Se mer
I ordered 2 of the Maradonna Argentina 86 kits for my nephews at Christmas, there was a delay in placing the order and receiving the kits, which meant they didnt arrive in time for the big day, but ad... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Nostalgia Unleashed... Wear Your Football Memories! At FC Retro, we are more than just a retailer, we are custodians of football's rich history and a gateway to reliving the magic of yesteryears. Founded by a passionate team of football aficionados, our journey began with a simple yet profound mission: to connect fans with the timeless allure of classic football shirts.
Kontaktuppgifter
Storbritannien
- support@fcretro.co.uk
- fcretro.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing 10/10 customer service I…
Amazing 10/10 customer service I ordered the wrong size and then had a QC concern and they responded promptly and kindly! Would order again!
Sketchy at first, quick replies changed everything
Thought it was sketchy as first, due to the shipping saying it was in a different city, than where I live.
Just asked them on e-mail about it, and they put it in my mailbox and everything was fine about it.
Quick replies too. Will definetly use FCRetro again!
Terrible customer service. Liars
I placed an order for two t-shirts, one of them with the CUSTOM PRINTING option and the other normal. The t-shirt with CUSTOM PRINTING arrived without CUSTOM PRINTING. I sent them an email and they sent me a screenshot of my order in which the CUSTOM PRINTING option was clearly visible. However, they later told me that it was a screenshot of an example order (a lie) and from then on they stopped responding to my emails. Of course I'll have to keep the shirt they sent me wrong.

Svar från FC Retro
Review FC Retro
Ordered twice at FC Retro, made an exchange once. Very nice, clear and great customer service. Shipping took about 2 weeks per order, but was most definitely worth the wait.
I 100% recommend this site if you are looking for good quality, awesome retro football jerseys.
Extreem lange bezorgtijden
Extreem lange bezorgtijden. Extreem slechte customer service. Don’t order here
UPDATE AFTER FC RETRO REPLY
In hun email staat letterlijk de tekst: PLEASE DO NOT CONTACT US WITH SHIPPING QUERIES

Svar från FC Retro
Please avoid this website
Please avoid this website. I ordered a jersey there, and it took two months for it to come. They supplied a worn-out size, so I was completely duped.

Svar från FC Retro
Don’t buy from this company
Don’t buy from this company - nothing arrived and reluctant to refund… waste of time

Svar från FC Retro
Les t-shirt sont très beaux mais les…
Les t-shirt sont très beaux mais les délais d’attente sont vraiment trop longs une vraie surprise ce matin après 3 semaines d’attente mais tout est bien qui finit bien.

Svar från FC Retro
Gave a full refund after my item was…
Gave a full refund after my item was lost in shipping
Long delivery, good service
I ordered a shirt and it took ages for the shirt to arrive.
I had trouble figuring out where the packet was on the tracking site. However FC Retro customer service came through and everything worked out.
I recently purchased 2 shirts for my…
I recently purchased 2 shirts for my lad foe Christmas, great service, and very helpful upon an email requesting information 😊 thanks u so much guys my son it going to be very happy opening these Christmas day 😊
Kind regards
Ben sugden
Its good but i not buying again
Its good but i not buying again
I bought the ac Milan CL final shirt on 8/9 and i didn’t get a email until I contacted them. It arrived finally on 9/3
The quality is good but they are not the best at communicating.

Svar från FC Retro
Can't wait to buy a new one
Vandaag mijn eerste shirt ontvangen, super kwaliteit! Ongeveer 3 weken onderweg geweest.
Ik bestel er zeker nog nieuwe!
Ordered a club americas top 3 weeks ago…
Ordered a club americas top 3 weeks ago and still nothing, customer service very poor no communication at all from the company, would be quicker going back to 1996 and buying the top brand new

Svar från FC Retro
Great quality of shirts!!!
Great quality of shirts, great customer service!!
This company is the only company who sells the real shirts of the football players we all loved when we where younger.
Thanks FC Retro Team!! definetely buying some moree!!
Kind regards,
Bagg Pelican.
Will be ordering again!
I ordered 2 shirts and wish I’d ordered more! They are great quality and bring back amazing memories. The size advice on the website is spot on (it suggests you go one size up). The shirts came a little bit quicker than I expected so that was a great bonus. The customer service team are super helpful too. I’m going to order some more and start a bit of a collection as I love them so much!
Look for other options
- Quality of jersey is ok.
- Size-wise it’s terrible. Ordered 2 kits (XL,2XL). How is it possible the XL is much bigger than the 2XL? The 2XL jersey feels like an L. Very upset about it since it means I’ll have to buy something else for the person who was receiving they jersey as a gift.
On another note:
- Extremely poor customer support journey. And I mean really poor. This is coming from someone who works in Customer Support Quality Assurance.
- Jerseys arrived late ( at some stage I feared they wouldn’t arrive at all).
Order number: 12729

Svar från FC Retro
Will not spend money here again
Terrible customer service and ordering experience. Don't waste your money
I submitted an order on 8/22 and received a shipping confirmation on 8/25. Like others here -- I assumed shipping was delayed and their guidance makes it clear to not contact them with shipping questions
(straight from an automated email reply -- "LEASE DO NOT CONTACT US WITH SHIPPING QUERIES
Please hold back from contacting us with shipping queries until the estimated shipping times as per our website have elapsed. We are extremely busy at this time and do not have the capacity to reply to shipping queries. Everything you need to know is explained in this email.)"
A full month later and my order still said it was in transit. I contacted FC Retro, who informed me that they actually provided an incorrect shipping number. When I clicked on the new number, it said my jersey arrived over 2 weeks ago. Yet it was nowhere to be found. When I reached out to FC Retro for support, their reply was to contact USPS for assistance.
Based on other reviews here, they take little ownership over shipping issues -- FC Retro's response to every critical review on this site is telling the customer they are wrong

Svar från FC Retro
Memories
Thank you for bringing back memories of the good old times :)

Svar från FC Retro
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