Incredibly fast delivery and lovely items that fit to size with the usual fat face quality We also visited the store in Oxford and the staff were lovely Bring back the fat face store in Swindon o... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely company lovely clothes and accessories if you can't find it in your local store its usually online!! Very easy to order online quick delivery and always well packaged. Friendly happy helpful st... Se mer
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I love the cotton garments from Fatface. They are well made and the quality is extremely good. On line ordering is simple and collection in store efficient.
Företaget har svarat
The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, Storbritannien
- 01865 251428
4,5
Utmärkt
159 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
6 juni 2023
Svar från FatFace - OXFORD 3
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Nice boots
Nice boots, nice jeans, came very quickly. Jeans are a good fit, but when I wore them in earnest I found there's a big seam join that digs into my back, which is a shame. Otherwise very pleased with them.
Bought via click & collect. Lovely person in-store.
7 maj 2023
Svar från FatFace - OXFORD 3
Hi Ros
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I just love this store
I just love this store. The clothes are fab and the staff...although stretched due to illness were wonderful. Thanks.
7 maj 2023
Svar från FatFace - OXFORD 3
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
I bought the canvas shoes for my…
I bought the canvas shoes for my daughter in law for her birthday she has a business call bumble beats so the shoes has bumble bees all over she loved them.
2 maj 2023
Svar från FatFace - OXFORD 3
Hello Lynn,
Thank you for your feedback. I am so pleased to hear that your daughter in law loved her new birthday bumblebee shoes. Have a great weekend!
Take care - KS
Sales Assistant dealt with my return…
Sales Assistant dealt with my return very efficiently.
25 april 2023
Svar från FatFace - OXFORD 3
Hi Susan,
Thank you for this 5* review.
It's so great to hear that you had a positive experience in store with us. We hope you enjoy your new purchase.
Have a great day!
JH
Svar från FatFace - OXFORD 3
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
The quality of face fat clothing is so…
The quality of face fat clothing is so good washes so well 😊
26 mars 2023
Svar från FatFace - OXFORD 3
Good morning,
Thank you for taking the time to leave your comments.
I am pleased to read that you are enjoying your recent purchase and its quality. I hope you continue to love our products.
Take care, MM
Svar från FatFace - OXFORD 3
Hi Sam,
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them ! Take care, KS
Denied a refund
Went into Oxford store return an item form my wife, took all the documents required and her card but was refused as I was not the cardholder. number 1 sexist, how did they know I was not the cardholder. (Any female could have achieved this refund) number 2 , the refund policy doesn't state the cardholder must be present, this made it an awful experience for me as a customer and the manager who had to explain fat faces non existent card holder must be present policy. I never had a problem with any other retailer doing this.
16 januari 2023
Omdöme utan inbjudan
Svar från FatFace - OXFORD 3
Good Afternoon Paul
Thank you for your review.
I am so sorry to hear of your recent experience in our Oxford store. Please can you contact us via email at customerservices@fatface.com so we can look into this further for you.
EP
Just a quick one today but customer service again…
Just a quick one today but once again quick visit to oxford fat face and the lovely Vicky helped choose five different Christmas presents as I can never choose , defo worth a visit thank you
7 december 2022
Omdöme utan inbjudan
Svar från FatFace - OXFORD 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
very very good
14 november 2022
Svar från FatFace - OXFORD 3
Hi Sally, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice quality and choice
Nice quality and choice. Love my new clothes and boots. Thank you!
14 oktober 2022
Svar från FatFace - OXFORD 3
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good and interesting products and…
Good and interesting products and excellent service.
I always enjoy looking around (and sometimes buying) clothes from Fatface
20 oktober 2022
Omdöme utan inbjudan
Svar från FatFace - OXFORD 3
Good morning,
Thank you for taking the time to leave your review about our Oxford store. Please be assured that this will be passed on to the team in the store.
Have a great day!
Take care, EG
These jeans are a lovely soft denim…
These jeans are a lovely soft denim with just the right amount of stretch.
2 september 2022
Svar från FatFace - OXFORD 3
Good afternoon, Friend of Ted
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Oxford store.
Take care, JB
Svar från FatFace - OXFORD 3
Hi Sania, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
On 12.08.2022 Fatface Queens Street gave me very good service
On 12.08.2022, I visited Fatface, Queens Street Oxford.
I bought some green shorts, but the fit was not quite right, so I exchanged them for a larger size.
I now have 3 pairs of shorts: 1 green, 1 khaki, 1 blue.
Dr S P Gibson B A MB ChB MA MRCP FPCert MD FRCP
Retired Consultant Physician and Nephrologist
13 augusti 2022
Omdöme utan inbjudan
Svar från FatFace - OXFORD 3
Good afternoon, Simon
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Oxford store.
Enjoy the rest of your day, take care. JB
I visited the Oxford store yesterday…
I visited the Oxford store yesterday and had a wonderful experience. I was assisted by a very helpful Eleanor, who is a credit to your company, very polite and went out of her way to help me. Fantastic clothing.
Highly recommend this store.
I have been shopping at Far Face for a long time and this was the best store I have visited.
14 juli 2022
Omdöme utan inbjudan
Svar från FatFace - OXFORD 3
Hi Jason, Thank you for your 5* review on the Oxford store - this is really wonderful to hear and your feedback will be passed onto the crew in store! Take care, LE
Very happy with the item.
11 juli 2022
Svar från FatFace - OXFORD 3
Hi John, thank you for your 5* review - I am so pleased to hear that you have had a positive online shopping experience and we look forward to welcoming you back soon! Take care, LE
Shoes too small
Shoes too small, so returned at Oxford store with no problems. Shame they didnt have the shoe in store, or would have tried another pair. Cant be doing with ordering online anymore.
24 juni 2022
Svar från FatFace - OXFORD 3
Good Morning Jacqueline
Thank you for your 5* review.
I am so sorry to hear that the Shoes were not suitable.
I hope you have a lovely weekend.
EP
Very polite and pleasant.
Very polite shop assistant we had to change birthday present, this was done with no fuss and a smile.
20 juni 2022
Omdöme utan inbjudan
Svar från FatFace - OXFORD 3
Good morning,
I am so happy to read what a positive experience you had in the Oxford store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely day - DW
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