Clearly the store in Cheltenham is on it's way out. Very poor men's selection..already moved downstairs. Disappointing and depressing. I should add this is no reflection on the staff who are profes... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Se mer
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 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... Se mer
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I don’t really leave reviews, but I Came into store on 5/6/24, on a mission to find some summer holiday clothes. Was met by a friendly team, and a chilled out store atmosphere. I couldn’t find t... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Storbritannien
- 01242 262788
4,4
Utmärkt
102 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered the wrong sized socks but the…
I ordered the wrong sized socks but the assistant in store packaged them up to return for refund from PayPal. I would have taken ages to do that!
Also really quick deliveries for internet orders.
4 december 2023
Svar från FatFace - CHELTENHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent all round
28 november 2023
Svar från FatFace - CHELTENHAM
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick and easy to use website allowed…
Quick and easy to use website allowed me to find the items that my daughter wanted for her birthday. Free delivery to our local shop enabled us to pick up the items within a couple of days. Items well packed, shop staff friendly and helpful.
22 november 2023
Svar från FatFace - CHELTENHAM
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Svar från FatFace - CHELTENHAM
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Svar från FatFace - CHELTENHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Delivery is as expected.
I’ve ordered a few things from Fatface recently. They are delivered in the time expected, so very happy with that. A good company to deal with, ordering is easy.
18 augusti 2023
Svar från FatFace - CHELTENHAM
Good Morning Alice,
Thank you for your feedback regarding your recent purchase! I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I hope you have a great day! - JW
I have not received an email to say my…
I have not received an email to say my order is in store
10 augusti 2023
Svar från FatFace - CHELTENHAM
Hello Cheryl,
Thank you for your feedback. I am so sorry to read this.
I can confirm that a full refund has been processed for you and this should be with you in the next 3-5 days. I apologise again for the disappointment this has caused for you. Take care - KS
simple and easy
always a easy transaction from website through to delivery or collection in store. Always good quality.
7 augusti 2023
Svar från FatFace - CHELTENHAM
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
I love the clothes always something a…
I love the clothes always something a little different which I like. Very good Quality and reasonably priced. The staff always very friendly and helpful.
1 augusti 2023
Svar från FatFace - CHELTENHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Svar från FatFace - CHELTENHAM
Good Afternoon Tim,
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
Super helpful staff
16 juli 2023
Svar från FatFace - CHELTENHAM
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - CHELTENHAM
Hi Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Huge thanks to Cara at the Cheltenham…
Huge thanks to Cara at the Cheltenham branch who noting my disappointment when I had returned to branch to purchase boots I had spotted in sale the previous week. She helpfully asked me to hang on for a minute and she rooted around the back and found a huge bag of said boots. Of course my size was at the bottom, but Cara found them! Woo! It would have been very easy for her to say they were no longer available and not to have bothered looking but she went above and beyond.
2 juni 2023
Omdöme utan inbjudan
Svar från FatFace - CHELTENHAM
Hello Bernadette
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and ethically made
Easy to order online and click and collect. Arrived quickly. Great quality t shirt and made with ethically sourced cotton
Staff in store are exceptionally friendly and helpful. Nice shopping experience
5 maj 2023
Svar från FatFace - CHELTENHAM
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - CHELTENHAM
Hi Jacqueline
.thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - CHELTENHAM
Hi Terri
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good service thank you
5 maj 2023
Svar från FatFace - CHELTENHAM
Hello Emma, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great service
What a great experience. Well looked after and got what I wanted. Thank you
16 april 2023
Svar från FatFace - CHELTENHAM
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Absolutely love your clothes and…
Absolutely love your clothes and accessories - love your philosophy - your staff are kind, considerate, always there to help - thank you so much
14 april 2023
Svar från FatFace - CHELTENHAM
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your in store shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – BP
Svar från FatFace - CHELTENHAM
Good afternoon, Belinda
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cheltenham store.
Take care, JB
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