Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Click & Collect order - brilliantly straightforward service, lovely helpful staff upon collection. Have only dropped a star as the clothing item was very creased when I took it out of the bag to tr... Se mer
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Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Se mer
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 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Storbritannien
- 01242 262788
4,4
Utmärkt
115 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thank you, Charlotte at Cheltenham
Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
22 september 2026
Omdöme utan inbjudan
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great shopping at Fat face
Great shopping at Fat face, order arrived when expected.
Great service will shop again.
15 september 2026
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy and efficient .
2 september 2026
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and helpful assistants…
Easy to order and helpful assistants when trying on.
23 augusti 2026
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Polite helpful staff
18 augusti 2026
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Click & Collect order
Click & Collect order - brilliantly straightforward service, lovely helpful staff upon collection.
Have only dropped a star as the clothing item was very creased when I took it out of the bag to try on & one of the item’s arms was still inside out, so was obvious that the item had been returned!
Totally understandable though as it was in the sale & had originally sold out in my size!
Super chuffed to now be the proud owner!
8 augusti 2026
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff in local store are very…
The staff in local store are very friendly and helpful (Cheltenham) and they recognise me as a regular local customer! Can't wait for the new autumn stock to be on sale. Jane
27 juli 2026
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Popped into fatface Cheltenham this…
Popped into fatface Cheltenham this afternoon to look for a couple of last minute holiday bits and the Manager Nathan and his colleague Jasmine were more than happy to help. The Manager was in the middle of moving stock around but was happy to chat and reach for some products that I wanted to look at within the Men's section and Jasmine was smiley and helpful at the till point
9 juli 2026
Omdöme utan inbjudan
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Poor attitude - Cheltenham
Staff in the Cheltenham store have always had a very poor attitude. Totally self-absorbed and oblivious to customers' needs. Today I was the only customer in the shop and the male staff member felt compelled to barge straight through between me and the merchandise I was looking at. So glad that M&S are now stocking Fatface and I can avoid the Cheltenham store
9 juli 2026
Omdöme utan inbjudan
Svar från FatFace - CHELTENHAM
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience in our Cheltenham store didn't reflect the friendly and welcoming service we aim to provide. We appreciate your comments and will ensure they are shared with the store management team.
LE
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely colour hoodie.
Bought a lovely colour hoodie from Fat Face and got a discount to boot!
Great colour and nice cut.
28 maj 2026
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Clearly the store in Cheltenham is on…
Clearly the store in Cheltenham is on it's way out. Very poor men's selection..already moved downstairs. Disappointing and depressing.
I should add this is no reflection on the staff who are professional and perfectly pleasant to deal with. This isca FatFace company issue.
24 maj 2026
Svar från FatFace - CHELTENHAM
Hi,
Thanks for your feedback. We’d like to clarify that our Cheltenham store is not closing. The menswear move is part of an in-store layout change, not a reduction of our presence.
We’re sorry to hear you were disappointed and will share your comments with the team.
Friendly staff and the perfect dress
20 maj 2026
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All good
All good. Very friendly and helpful staff and online experience has always been been good. Would give 5 stars but overpriced. Only buy when there's a sale.
7 maj 2026
Svar från FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Bought a pair of jeans
Bought a pair of jeans, in fact, two pairs. Quality excellent as usual and a fair price to be honest.
Purchased from my local Cheltenham store as always. The staff are great and very helpful.
There is a but…. The men’s department has been relocated downstairs at the back and is tiny now. There were no jeans on display to look at as there was not enough room because of the sale. I ended up taking a punt on the colour/shade just by online photos which isn’t ideal. As it was I got lucky.
I don’t know if this will put people off visiting your store because if like me you want see the physical item. There again, I guess this is a sign of the times which is a shame.
I fairness to your staff, they did get jeans down from the stockroom to have a look at. As always, very helpful.
27 april 2026
Svar från FatFace - CHELTENHAM
Hi Stephen,
Thank you for taking the time to leave your review.
Your feedback will be shared with the relevant teams, and we’ll be sure to pass on your kind words to our store Crew. Take care, LE
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