I was looking for some new clothes after putting on weight and changing size and obviously feeling insecure. I was helped by the loveliest person, Amy. She was kind an helpful, found me two amazing... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... Se mer
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I visited Fat Face Bath today and both Finn and Kelly were so very helpful. Finn who helped me with looking for another dress size and Kelly who was at the till when there was no internet and the till... Se mer
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Excellent website with good information re sizing . Style of clothing v suitable for all members of family and my 8 year old grandson loves the Land Rover theme! Returns easy with online home printi... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, Storbritannien
- 01225 465752
4,7
Utmärkt
192 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love Fatface so much,the quality of…
I love Fatface so much,the quality of the clothes & accessories. Shoes are beautifully designed & very comfy. Value for money alittle high in price but worth it. Highly recommend this high street store. Thank you
28 juni 2024
Svar från FatFace - BATH
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -LA
Disappointed with the store
I am very happy with my purchase, it arrived quickly and is nice quality. However I feel I must say how disappointed I was going in the Bath store to buy this item, the staff were inattentive, I had to interrupt a conversation to get help and then had to go home and order the item! I’m not surprised the high street is declining.
22 juni 2024
Svar från FatFace - BATH
Good afternoon, Lauren.
Thank you for taking the time to leave us your review.
It's great to read such positive comments about our clothing. Although I am sorry to read your shopping experience in store was not up to the high standards we expect. I will pass on your comments to the relevant party to feedback to the store.
In the meantime, I hope this experience has not deterred you from shopping with us again in the future.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Regards - JB
Lovely chinos, no staff assistance available
I like the chinos I bought very much. Good quality fabric, lovely colour. However, I had been hoping for some staff help when trying on clothes but the only member of staff on the shop floor was engrossed in conversation with her friend for nearly 10 minutes, I stood nearby but decided I couldn't wait any longer.
2 juli 2024
Omdöme utan inbjudan
Svar från FatFace - BATH
Hi Anne, thank you for taking the time to review. We're sorry that you had this experience in store! Please rest assured that your feedback will be passed on to the store staff so we can make sure to provide 5 star service in the future. Take care, CD
Great choice in garments helpful staff…
Great choice in garments helpful staff great price
21 juni 2024
Svar från FatFace - BATH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Caryl Thomas was extremely helpful…
Caryl Thomas was extremely helpful going the extra mile. My wife and I went into branch and ordered the rose cardigan as the shop did not have a size 14. It was ordered and sent to an address that is no longer accessible to us. Caryl rang customer service and sorted our problem reordering the cardigan and ensuring that it is delivered to the correct address. Caryl is a star, she is alway happy to help and is happy and smiling whenever we see her.
11 juni 2024
Omdöme utan inbjudan
Svar från FatFace - BATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
The products from fat face are always…
The products from fat face are always top quality, the dress I bought was lovely and has pockets (always a bonus for me) the staff in the shops are always polite, Friendly and very helpful keep it up fat face 👍
18 maj 2024
Svar från FatFace - BATH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new order. I hope you continue to enjoy our products.
Take care, MM
Svar från FatFace - BATH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I love fat face goods
I love fat face goods, all of them. My recent purchase of jumper, spring/summer sandals and two pairs of trainers was yet another successful order. Plus the fact that I could pick it up from my local store in Bath, try on and take home.
24 april 2024
Svar från FatFace - BATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. Thank you for being a loyal Fat Face customer, we look forward to welcoming you back soon!
Take care. -GM
Beautiful clothes
Beautiful clothes, a wide selection of colours & designs. Very good sale prices.
Friendly staff, large variety of stock.
30 april 2024
Omdöme utan inbjudan
Svar från FatFace - BATH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ordered on line, received email from fat face, garment quality is good, been buying from fat face previously, many thanks 🙏.
Ordered on line, garments delivered to fat face store, brilliant service, very pleased with my order, Will use this service again soon, many thanks fat face .
23 april 2024
Svar från FatFace - BATH
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Super speedy to the store delivery
Super speedy to the store delivery , great communication and wonderful products too ! Very pleased all round thank you
23 april 2024
Svar från FatFace - BATH
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Click & collect.
Ordered on line, click & collect. Simple to use, notified when product arrived in store. Assistant obtained the order quickly, checked product and was able to leave packaging at the store.
The Lyndhurst canvas messenger bag is a good size, strong & well made. My husband is very pleased with it.
15 april 2024
Svar från FatFace - BATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Very prompt delivery and ALWAYS quality…
Very prompt delivery and ALWAYS quality products 👍
20 mars 2024
Svar från FatFace - BATH
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Lovely staff and clothes
I was looking for some new clothes after putting on weight and changing size and obviously feeling insecure. I was helped by the loveliest person, Amy. She was kind an helpful, found me two amazing jeans that I always strugglers find and I honestly left the shop feeling so much better about myself.
She was attentive and very knowledge of the FatFace stock. She was also extremely friendly. She really made my shopping experience at FatFace.
1 mars 2024
Omdöme utan inbjudan
Svar från FatFace - BATH
Hello Mo
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Perfect purchase
Brilliant range, fast service when I collected and good quality clothing.
17 februari 2024
Svar från FatFace - BATH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving our ranges and that the items you have received are of good quality. I hope you continue to enjoy our products as much as we do.
All the best,
MM
Great quality, good sizing
The quality is always great. I always struggle with crazy sizing (im a 14. So can range from 12 to 20, depending on the shop). Fat face seems to be consistent. Pretty much all the dresses have pockets and the material feels really nice. I brought everything in the sales… they have great sales!!
24 januari 2024
Svar från FatFace - BATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and your purchases! We look forward to welcoming you back soon.
Take care.- GM
Very pleased with my purchase the Teddy…
Very pleased with my purchase the Teddy coat.
21 januari 2024
Svar från FatFace - BATH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent customer service at this…
Excellent customer service at this store.
Lovely shop.
11 januari 2024
Svar från FatFace - BATH
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Have a great day! -GM
Svar från FatFace - BATH
Hello,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Have a great weekend. -GM
Amazing service
Amazing service
I saw a wallet in a shop in bath
I wrote to customer service
They immediately located one
I could not believe my luck when it arrived two days later
Amazing customer service and with just my description of product
So many thanks to you
14 januari 2024
Svar från FatFace - BATH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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