I find the on line ordering very easy. Collecting in store is easy. I recently called the customer service number to ask about some V&A print trousers which I wanted to exchange for a smaller size,... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quick delivery, well-made, stylish clothes and professional staff. I had to return items as they were too large and all staff I encountered in your Bath branch were friendly, helpful and polite.
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Quick delivery , good quality and nice style . Reasonable price also . Will definitely come back again and highly recommend . Than you Fatface !
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Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, Storbritannien
- 01225 465752
4,7
Utmärkt
189 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient and helpful!
The store was very tidy and well organised, and when I asked Drew for help he was incredibly enthusiastic and more than happy to assist me, helping me look for and choose the items I needed. When I couldn’t find a product he offered to order it for me, which he did efficiently. I hope he receives the recognition he deserves for his friendliness, enthusiasm, and absolutely impeccable customer service, especially during this busy time!
19 december 2023
Omdöme utan inbjudan
Svar från FatFace - BATH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
All good delivery on time happy thanks…
All good delivery on time happy thanks for your serve
11 december 2023
Svar från FatFace - BATH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great assistance
Today I had the pleasure of being assisted by Drew in the Bath branch of Fat Face. She went over and above the norm in helping me find a jumper to suit my needs. Drew was so kind and patient, an absolute asset to the shop, and so unusual in this day and age. Thank you, Drew!
12 december 2023
Omdöme utan inbjudan
Svar från FatFace - BATH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Not impressed with fatface after my…
Not impressed with fatface after my complaint I won’t be shopping with you again and I did shop a lot with you !
4 december 2023
Svar från FatFace - BATH
Hello Trudy
Thank you for your review.
I am so sorry to hear of your recent experience with us. I can confirm that I have sent you a separate email to discuss this further with you.
EP
Lovely customer service: Leo
Came into store with my sister to look for some gifts. Leo was a delight to chat to, he was well mannered while clearly explaining sizing and delivery/stock options, especially for mens. Thank you!
5 december 2023
Omdöme utan inbjudan
Svar från FatFace - BATH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service friendly and helpful
Great service friendly and helpful. Ordered top and bought out quickly.
23 november 2023
Svar från FatFace - BATH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love Fat Face
Love Fat Face. Staff always helpful and efficient. The girl who served me today was really lovely.
24 november 2023
Svar från FatFace - BATH
Hi Harvey, thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
My order hasn't been delivered
15 november 2023
Svar från FatFace - BATH
Good Morning John,
Thank you for taking the time to leave us a review.
I am sorry to hear you have not received your order. I have sent you a email directly in regards to your order.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
All great
All great, ordering easy, click and collect all good. Dress is lovely and fitted perfectly.
13 november 2023
Svar från FatFace - BATH
Hello Jenn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great place to shop.
Assistants in Fat Face Bath are very helpful. Recently I have ordered on line and the parcel arrived promptly within 3-5 days and very well packed. Always a lovely selection of goodies online and in the Shop.
30 oktober 2023
Svar från FatFace - BATH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Svar från FatFace - BATH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent website with good information…
Excellent website with good information re sizing .
Style of clothing v suitable for all members of family and my 8 year old grandson loves the Land Rover theme!
Returns easy with online home printing labels. Very helpful and polite customer service in Bath store when I phoned re stock for boots .
20 oktober 2023
Svar från FatFace - BATH
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
I was extremely impressed by Drew who…
I was extremely impressed by Drew who works at the Fat Face store in Bath. I had already asked one of the sales assistants about some combat trousers and she said she didn’t know and didn’t seem to fussed. However, I then asked Drew who was instantly “on it” she asked for a colour, description and went off to find them. She went to the stock room and within minutes was back with trousers. She was so very helpful, courteous and friendly. An absolute star and asset to the company. Customer service at its best. Thank you Drew, amazing.
28 oktober 2023
Omdöme utan inbjudan
Svar från FatFace - BATH
Hello thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - BATH
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Svar från FatFace - BATH
Hi Lee, Thank you for your feedback. I am very sorry to hear that you were disappointed with the fit of this item. Please be assured your feedback will be passed onto the appropriate teams to review. Take care KS
Well made fun clothes for children
17 september 2023
Svar från FatFace - BATH
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Thank you Roberta in the Bath store
Roberta in the Bath store was extremely helpful in locating an item I was looking for from another store and reserving it for me to collect which I did yesterday.
12 september 2023
Omdöme utan inbjudan
Svar från FatFace - BATH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent service
The shop was tidy and an airy space to browse. Leo, the assistant was very helpful and searched for products that were not available on display.
Leo's service was polite, professional and made us want to return to the store again!
Thank you
12 september 2023
Omdöme utan inbjudan
Svar från FatFace - BATH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
good overall experience
Staff were nice in the shop. Clothes seem good quality (if quite expensive, esp the children's). A couple of returns (one in the shop, then one online) were dealt with quickly and easily.
30 augusti 2023
Svar från FatFace - BATH
Hi Judith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still waiting for the product to arrive…
Still waiting for the product to arrive at Bath store
31 augusti 2023
Svar från FatFace - BATH
Hi Brian, thank you for taking the time to leave a review. I'm so sorry that you didn't receive notice that your order was ready to collect - I can see that it reached your chosen store on 05/09 and can be picked up whenever is convenient for you. If there is anything else we can help with, please don't hesitate to get in touch. CD
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