Customer services and process is ridiculous. Buy an item for collection in store. Item goes on sale before you collect it and you cannot get a refund an repurchase it as anything on line refunded mus... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent Service. Items arrived for collection in store within the expected time frame. I was unable to collect one package in time due to the heat wave and so I called the store. They put a message... Se mer
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The online ordering service is good. The returns to my local Fat Face shop in Amersham were so easy with the help of the wonderful staff. Makes me not worry about the sometimes ‘hassle’ of ordering... Se mer
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I couldn't find a gift for a newborn grandchild in my local store, helpful staff advised to check the online store. I found just what I wanted, ordered it and received an instant confirmation. Email... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
73 Sycamore Road, HP6 5EQ, Amersham, Buckinghamshire, Storbritannien
- 01494 723353
4,6
Utmärkt
78 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to order.And make return's.…
Very easy to place the order.itiems came with in 3 day's
Excellent service.
Had to make a return.this was quick and easy to do in store.No problems.
18 april 2023
Svar från FatFace - AMERSHAM
Hi Dee,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It didn’t fit very well but return…
It didn’t fit very well but return process was easy
4 april 2023
Omdöme utan inbjudan
Svar från FatFace - AMERSHAM
Hello, thanks for taking the time to leave a review. I am sorry to hear that the fit was not right for you on this occasion - we hope to welcome you back to our stores in the future! All the best, LB
Review. Happy with the jumpers I bought and…
Happy with the jumpers I bought and also the jeans which I really like die to fabric and style.
12 oktober 2022
Svar från FatFace - AMERSHAM
Good afternoon, Mrs Fitt
Thank you for your feedback regarding your recent online order. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
My shopping experience in Fatface is…
My shopping experience in Fatface is always Great , shop & changing rooms are immaculate, always a good choice of clothes & the staff are are so welcoming, helpful & friendly. 😊
5 november 2022
Svar från FatFace - AMERSHAM
Ahhh Mel, thank you so much for your lovely review. We are thrilled to hear that you are pleased with your experience when shopping with us, this is just what we love to hear. Your comments will be shared with our amazing team in store. Thank you - RS
Very helpful high street store
Very helpful high street store, took our order for home delivery with specific instructions to not deliver before a certain date. Totally ignored and delivered when I was away. Product was fine but why oh why don't you listen to your customer ?
My suggested alternative at the time of ordering was to collect from the shop, but this is not supported ! Why not ?
5 november 2022
Svar från FatFace - AMERSHAM
Hi there, thank you for your review. Unfortunately, we are not able to delay any deliveries of our product by request, nor can we deliver on specifically requested days. Your feedback will be passed over to the appropriate department for future consideration, and we appreciate your feedback. - RS
Trousers too tight
The corduroy on the trousers was marked by the delivery process. The short size was too tight. If I could have tried them in in store it would have saved the time a delivery to find they didn’t fit. I don’t see why the amersham branch cannot stock some short/petite clothes. However the store refunded my money easily and without problem.
12 oktober 2022
Svar från FatFace - AMERSHAM
Hi there, thank you for your review. I am sorry to hear of the issues you encountered but I am pleased to hear that the store rectified the issue for you. Thanks, LE
No fuss exchanges!
Four shirts ordered online were too big so went to nearest FF shop where 3 were immediately exchanged and the 4th was reordered and delivered to my home, all without fuss.
12 september 2022
Svar från FatFace - AMERSHAM
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The assistant in my local branch was…
The assistant in my local branch was really helpful as I couldn't work out which was the best size of sweatshirt for my grandson: I was very undecided and she helped me make a suitable purchase.
I was very pleased with the quality of the clothes and my grandchildren are delighted with them.
12 mars 2022
Svar från FatFace - AMERSHAM
Hi Kate
Great to hear you were helped so well in our store. I'm glad you had a good experience and your purchase went down so well. Enjoy your evening. MJ
Excellent service
Excellent service. Bought 3 items online and unfortunately they didn’t suit or fit me properly. I don’t like returning items but decided to take them back to our nearest store and they refunded the money there and then. The sales assistant was lovely and so understanding about the reasons the garments were being returned,
28 februari 2022
Svar från FatFace - AMERSHAM
Good morning Barbara, thank you for taking the time to give us a 5* review. I am pleased to hear that you your service has been such a positive one and that the return process was so quick and seamless for you with our staff in the Amersham store. Have a great day, LM
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