Customer services and process is ridiculous. Buy an item for collection in store. Item goes on sale before you collect it and you cannot get a refund an repurchase it as anything on line refunded mus... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent Service. Items arrived for collection in store within the expected time frame. I was unable to collect one package in time due to the heat wave and so I called the store. They put a message... Se mer
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The online ordering service is good. The returns to my local Fat Face shop in Amersham were so easy with the help of the wonderful staff. Makes me not worry about the sometimes ‘hassle’ of ordering... Se mer
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I couldn't find a gift for a newborn grandchild in my local store, helpful staff advised to check the online store. I found just what I wanted, ordered it and received an instant confirmation. Email... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
73 Sycamore Road, HP6 5EQ, Amersham, Buckinghamshire, Storbritannien
- 01494 723353
4,6
Utmärkt
78 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Website & store experience excellent
I bought a dress in the shop but decided I needed a longer length. I was able to order it online & have it delivered to the shop - who gave me a refund for the original. All very painless and delivery was speedy. Staff at the Amersham store were very pleasant and helpful to deal with.
13 december 2023
Svar från FatFace - AMERSHAM
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
products match excellent service
The jeans I optimistically ordered in a 10 online were too tight! I explained to staff and received excellent service and left the store with correct fit from current stock.
24 november 2023
Svar från FatFace - AMERSHAM
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quick delivery to shop
Quick delivery, good quality, fitted well and a bargain in the sale!
20 november 2023
Svar från FatFace - AMERSHAM
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - AMERSHAM
Hello Michelle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order and delivery was within a…
Easy to order and delivery was within a few days to my local store. No complaints
2 november 2023
Svar från FatFace - AMERSHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Svar från FatFace - AMERSHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy ordering.
It was easy to order goods online and collect them from the store when convenient.
26 oktober 2023
Svar från FatFace - AMERSHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
great staff in store
13 oktober 2023
Svar från FatFace - AMERSHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
What's Not To Like?
Picked up a click and collect, then bought something from the bricks and mortar shop in Amersham.
C&C a doddle and found the store welcoming, well stocked without being a mess. Staff members friendly and efficient. T-shirt and chinos, excellent quality at this price point. What's not to like?
24 augusti 2023
Svar från FatFace - AMERSHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fast and efficient.
I couldn't find a gift for a newborn grandchild in my local store, helpful staff advised to check the online store.
I found just what I wanted, ordered it and received an instant confirmation. Email update when it arrived instore and was ready for collection. I collected today. Thoroughly delighted with purchase and the hassle free experience. Thank you.
22 augusti 2023
Svar från FatFace - AMERSHAM
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Nice shop, always friendly
Always friendly, helpful staff although menswear range a bit limited.
8 augusti 2023
Svar från FatFace - AMERSHAM
Hello Richard
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Prompt delivery
9 augusti 2023
Svar från FatFace - AMERSHAM
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly. Take care – SK
Svar från FatFace - AMERSHAM
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Svar från FatFace - AMERSHAM
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – KS
Follow up email not sent to say order…
Follow up email not sent to say order in store. Awfully negative assistant in store. Luckily another assistant overheard and helped out.
13 maj 2023
Svar från FatFace - AMERSHAM
Good morning, Ja
Thank you for taking the time to leave your review, however I am sorry to hear that you didn't have such a positive experience whilst collecting your order. I will be sure to pass your feedback on and if you would like to discuss this further with us, please do get in touch with us at customerservices@fatface.com.
Thank you, LE
Friendly efficient staff.
23 april 2023
Svar från FatFace - AMERSHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Take care - KS
Extremely Helpful
A problem with an order. The wrong items were sent and this was sorted quickly and efficiently.
20 april 2023
Svar från FatFace - AMERSHAM
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. Have a great day! BP
Svar från FatFace - AMERSHAM
Thankyou for your review, we do apologise your recent purchase was not what you had hoped. If there is anything we can do at this time do not hesitate to contact us - All the best, BP
Svar från FatFace - AMERSHAM
Hi Chloe
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy ordering and quick delivery
13 april 2023
Svar från FatFace - AMERSHAM
Hi Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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