Customer services and process is ridiculous. Buy an item for collection in store. Item goes on sale before you collect it and you cannot get a refund an repurchase it as anything on line refunded mus... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent Service. Items arrived for collection in store within the expected time frame. I was unable to collect one package in time due to the heat wave and so I called the store. They put a message... Se mer
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The online ordering service is good. The returns to my local Fat Face shop in Amersham were so easy with the help of the wonderful staff. Makes me not worry about the sometimes ‘hassle’ of ordering... Se mer
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I couldn't find a gift for a newborn grandchild in my local store, helpful staff advised to check the online store. I found just what I wanted, ordered it and received an instant confirmation. Email... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
73 Sycamore Road, HP6 5EQ, Amersham, Buckinghamshire, Storbritannien
- 01494 723353
4,6
Utmärkt
78 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience online and in-store
Ordered online, fast and easy process. Nominated Amersham to collect and had quick notification the product was ready to pick up. In- store experience quick, friendly and efficient. Thank you.
21 september 2024
Omdöme utan inbjudan
Svar från FatFace - AMERSHAM
Hello Drew
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Amersham store - this is great to hear. Take care, LE
Arrived on time and wrapped…
Arrived on time and wrapped accordingly.. notifications were good.
Staff were excellent in store
22 augusti 2024
Svar från FatFace - AMERSHAM
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered and collected from a Fat Face…
I ordered and collected from a Fat Face shop. I ordered three pieces of clothing and kept two. I tried them on in the shop. The staff then send the clothes you don't want and it saves a trip to the post office. They reimburse you on the spot too. I really like this service.
Fat Face clothes have great styles and colours.
16 juli 2024
Svar från FatFace - AMERSHAM
Hello Liz
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - AMERSHAM
Hello Joanna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely leather bag at a great price
Lovely leather bag at a great price . Feel safer and hands free when I have a cross the body bag ! Thank you :)
25 maj 2024
Svar från FatFace - AMERSHAM
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new purchase. I hope you continue to enjoy our products as much as we do.
All the best, MM
These jeans are the best
These jeans are the best. Ordered quite a few pairs of wide legged and straight jeans in Fat Face (and other shops) to find a pair which were wide but not too wide and would suit a small person. I found a pair in FatFace that fitted perfectly.
(They weren’t available in the shop in size 8 so ordered online. They are such a good fit, comfortable and flattering. Since I had found my perfect fit, I ordered 2 other pairs of Elsie jeans in a darker colour for the Winter but unfortunately 2 size 8’s were very different sizing from one another, one smaller than the first pair (which were perfect) and one larger (and significantly longer) than the first pair. So both had to be returned unfortunately. With the increase of online shopping please be consistent with sizing, as it is frustrating for the shops and the customers. So happy with my first pair though.
13 maj 2024
Svar från FatFace - AMERSHAM
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you have been loving your jeans but I do apologise for the difference in sizing. Please be assured that this will be fed back to the appropriate team for review.
All the best, MM
Good we service from online delivery to store.
Went into Fatface Amersham one weekend looking for a summer shortsleeve shirt or two, and none of the shirts fitted me. So decided to check out the website, and they did have a bigger size, so had that delivered to the store. Online I could also select the Long fit. Good service, fast turnaround and the store holds it until you can collect. Returns is as usual, returns label in the bag. So a good experience. Normally I would be a XXL as M&S shirt sizing but a XXXL fat face.
29 april 2024
Svar från FatFace - AMERSHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Original design
Original design, high quality fabrics, precise shopping service.
So far I have purchased 7 FF products, I am probably one of the few customers in Poland with such a number of FF products.
23 april 2024
Svar från FatFace - AMERSHAM
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying our items and that you love the high quality fabrics used. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Svar från FatFace - AMERSHAM
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
friendly helpful staff
20 mars 2024
Svar från FatFace - AMERSHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Always good customer service
Always good customer service. Clothes lovely relaxed styles and nice colours. Shop clean and welcoming with good selection. Staff lovely and helpful
23 mars 2024
Svar från FatFace - AMERSHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Svar från FatFace - AMERSHAM
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Snuggly Hat
Love that the inside of the hat is lined with a snuggly fleece material as well.
It is beautiful inside and out.
15 februari 2024
Svar från FatFace - AMERSHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your hat, and we look forward to welcoming you back soon.
Take care.- GM
Svar från FatFace - AMERSHAM
Hello Karen
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Good efficient service
24 januari 2024
Svar från FatFace - AMERSHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service.
We hope you love your order!
Take care. -GM
Great store and products
Shopping at FatFace instore or online is very easy. The stores are always well presented. I really appreciate seeing the clothing on two different shape/size women online as it really helps to see what will suit me. I find the returns process simple. The only thing I would like to see change is that it be possible to find out what is available instore when looking online.
9 januari 2024
Svar från FatFace - AMERSHAM
Hi Nicky,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and I will pass your feedback onto the appropriate department. In the meantime, if you would like to check store's stock before making the journey, please do give the store a ring.
Take care, LC.
Svar från FatFace - AMERSHAM
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
Fat face has some great quality…
Fat face has some great quality clothing , I love their children's collection excellent quality and washes well and I love their eco friendly tags those little things matter a lot . 😊
30 december 2023
Svar från FatFace - AMERSHAM
Hello Divya
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
The shirt I ordered as a Christmas present…
The shirt I ordered as a Christmas present turned out to be too big. When I returned it to the local store, there were none left in the size required, nor online, but the staff were kind enough to ring a couple of other branches and located one for me.
13 december 2023
Svar från FatFace - AMERSHAM
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent shorts
Excellent shorts. This is the second pair that I have bought for my husband. He is very tall so the extra long 12” length suits him nicely.
9 december 2023
Svar från FatFace - AMERSHAM
Hello Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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