Ordered some pens noting the milestone event to hand out during my friends’ luncheon celebrating my 65th birthday (they will be used to take a quiz to see how well my friends know me). Arrived quickly... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was supposed to receive my order on friday.September, the twenty sixth and the last time I actually were able to track it, it said I would not be receiving it until tuesday, september thirtieth, whi... Se mer
Företaget har svarat
The only reason I didn't give a five-star rating is because of the problems I had with placing my order on the website. However, I gave four stars because of the thoughtful customer service provided b... Se mer
Företaget har svarat
This was my first time ordering from this company, and I’m beyond impressed! Alberto Romo was absolutely the best he communicated with me throughout the entire process, keeping me updated every step... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Custom Genie, we understand the power of well-executed merchandising campaigns. That's why we're thrilled to offer you our range of promotional pens designed to elevate your brand to new heights.
Kontaktuppgifter
USA
- fastpens.com
4,0
Bra
250 omdömen
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Customer Service
Quick shipping, ensured by correcting an issue that was on my design, that I got the product I was wanting. LOVE my pens!
16 april 2025
Svar från Fastpens
Thank you for the fantastic review! We're so glad our team could help ensure your design was just right and that you love your pens!
Svar från Fastpens
Thanks so much! We're glad you love the pens and found the ordering process quick and easy. We appreciate your support!
fast and easy to use
16 april 2025
Svar från Fastpens
Thanks for the great feedback! We’re glad you found the process fast and easy!
Great attention to details
Great attention to details. They brought to my attention that my logo my not turn out very visible on the pen, and recommended not using it. Good call on their part.
17 april 2025
Svar från Fastpens
Thank you for the thoughtful review! We're glad our team could help and make a positive impact!
Svar från Fastpens
We're glad to hear it arrived on time and that you're happy with how it looks. We appreciate your feedback!
First time ordering from Fastpens so…
First time ordering from Fastpens so was not quite sure what to expect. The pens look great, arrived quickly, work as they should, and priced very competively.
11 april 2025
Svar från Fastpens
Thank you for the wonderful feedback! We're glad the pens exceeded your expectations!
Best Customer Service. Fast Delivery
This was my first time ordering from this company, and I’m beyond impressed! Alberto Romo was absolutely the best he communicated with me throughout the entire process, keeping me updated every step of the way. The delivery was super fast, and I received my order much quicker than expected.
Thank you so much, Alberto Romo! You are truly the best. I’ll definitely be ordering again!
7 april 2025
Svar från Fastpens
Thank you for your amazing feedback! We’re thrilled your first experience was such a success. Alberto Romo’s excellent communication and the quick delivery are things we’re very proud of.
Easy to design, quick delivery
It was easy to design my pens and delivery was quick. Price was reasonable.
27 mars 2025
Svar från Fastpens
Thank you for the wonderful feedback! We're glad you found designing your pens easy!
Svar från Fastpens
Thank you for the great feedback and for sharing your experience with us!
Svar från Fastpens
Thank you for sharing your experience with us! We're glad you enjoyed our quality and quick turntimes!
tienen buena calidad los…
tienen buena calidad los boligrafos,pero el Logo de la compañia quedo muy pequeño,casi no se ve,yo habia hecho con otra compañia y el logo se veia muy bien
18 mars 2025
Svar från Fastpens
Gracias por su comentario sobre la calidad de los bolígrafos. Lamentamos que el logo haya quedado más pequeño de lo esperado. Es importante ajustar el tamaño del logo durante el diseño para asegurar que se vea como desea. Si necesita ayuda con su próximo pedido, no dude en llamarnos al (888) 574-1233. Estamos aquí para asistirle y garantizar su satisfacción.
Spent $177 on Electra Classic Ballpens…
Spent $177 on Electra Classic Ballpens and they literally don't work. You can't write with them. It's like there's no ink in them. The service department keeps adding hoop after hoop to jump through including asking for a video of myself trying to write with one. Lesson learned.
27 mars 2025
Omdöme utan inbjudan
Svar från Fastpens
Thank you for bringing this to our attention. We deeply apologize for the difficulties you’ve experienced and understand your frustration.
Your concerns are extremely important to us, and we are committed to resolving this for you quickly and fairly.
We sent you a request for your contact information so we can reach out to you directly. Thank you for your feedback, and we appreciate your patience as we work to improve our products and services.
The design process was easy
The design process was easy, intuitive and accurate to the final product. The pens are great quality and look amazing! I wouldn't choose any other pen outlet from now on!
10 mars 2025
Svar från Fastpens
Thank you for the wonderful feedback! We’re so glad you found the design process easy and the pens to be of great quality. It’s an honor to be your chosen pen provider, and we look forward to serving you again!
Great Results
The pen came in high quality. I'm very happy with the results and plan to buy them in bulk soon.
27 februari 2025
Svar från Fastpens
We appreciate you sharing your experience with us! Looking forward to your next order!
Svar från Fastpens
Thank you for the wonderful feedback! We're delighted to know you loved the pen quality and quick delivery!
absolutely horrible quality of writing…
absolutely horrible quality of writing on pens. Can not read the logo as the black writing has a white shadow
21 februari 2025
Svar från Fastpens
We’re very sorry to hear about this and understand your frustration. Our team will be reaching out to you shortly to address the problem and make it right. We appreciate you sharing your experience.
Svar från Fastpens
Thank you for your wonderful feedback! We’re thrilled to hear that you found the design process easy!
Svar från Fastpens
We’re delighted to hear that you enjoyed our easy ordering process, fast shipping, and that you received exactly what you needed. Thank you for sharing your experience with us!
Very satisfied customer
The price was very reasonable, the pens look classy, and the printing on the pens came out great! I would definitely recommend this company to others.
16 februari 2025
Svar från Fastpens
Thank you so much for your kind words and recommendation! We’re delighted to hear that you’re pleased with the pens and quality. We look forward to working with you again in the future!
We haven't received the pens we ordered.
14 februari 2025
Svar från Fastpens
We’re sorry to hear that you haven’t received your pens yet. We understand how frustrating this must be, and we want to make it right as quickly as possible. Our team will reach out to you shortly so we can assist you in resolving this issue promptly.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.