Fairway Energy Omdömen 

AVOID AVOID AVOID THEM!!!
2nd of July 2024 this awful cowboy operation fitted a new boiler in my home and I stupidly signed their paperwork (was busy with my young baby at the time) before they left and before I had checked ALL their very shoddy work.
NEVER AGAIN!!

NOT ONCE DID I EVER DENY THEM ACCESS TO MY HOME TO FIX THE DAMAGE THEY HAD DONE.... NOT ONCE... AND IT TOOK 10 MONTHS TO FINALLY 'COMPLETE' THE DAMAGE TO MY PROPERTY... (they still wouldn't relocate the prv pipe they decided to conveniently ((for them)) fit out the FRONT of my house like a big carbuncle sticking out, hiding behind 'it's gas safe'. A decent plumber has told me it is a very easy job to relocate it to the side of my house where my 2 young children don't pass under it everyday and could get scalded if boiling hot water came out!)
THE DOZENS OF EMAILS I WROTE TO THEM, THE TIME I SPENT CHASING THEM, THE TEARS I'VE CRIED, THE STRESS IT HAS CAUSED ME, AND ASKING TO SPEAK TO THE OWNER SO MANY TIMES TO NO AVAIL, AND RECEIVED EVERY EXCUSE UNDER THE SUN WHY HE COULDN'T SPEAK TO ME OR SHOULD I SAY WOULDN'T. COWARD!!!

THE USELESS MANAGER COULDN'T MANAGE A XXXX UP IN A BREWERY!
HE WAS UNPROFESSIONAL ENOUGH TO LOSE HIS TEMPER AND SHOUT AT ME OVER THE PHONE...SAD...VERY SAD.
THEIR CUSTOMER SERVICES PERSON... HASN'T GOT A CLUE AND DOESN'T EVEN HAVE A GRASP OF BASIC ENGLISH GRAMMAR IN HER EMAILS!

THEY THINK IT IS OK TO PUT THE PHONE DOWN ON YOU AND TERMINATE THE PHONECALL WHEN YOU ARE SPEAKING TO THEM AND TRYING TO GET THEM TO REPAIR THE DAMAGE THEY LEFT!

IT IS NEVER OK TO DO THAT!!

YOU HAVE TWO EARS AND ONE MOUTH AND SHOULD USE THEM IN THAT RATIO!!

LEARN FROM YOUR MISTAKES WITH CUSTOMERS...EMBRACE THEIR FEEDBACK AND IMPROVE ALL YOUR FAULTS...IT'S NOT ROCKET SCIENCE!!

WHAT IS THE WORLD COMING TO WHEN COMPANIES LIKE THIS ARE ALLOWED TO OPERATE WITHOUT BEING HELD TO ACCOUNT FOR THE DAMAGE THEY LEAVE BEHIND AND THINK THEY CAN GET AWAY WITH IT!?
NOT JUST PHYSICAL DAMAGE BUT EMOTIONAL DAMAGE TOO. BUT NO KIND OF APPOLOGY, NO KIND OF COMPENSATION OFFERED... NO...NOTHING! THEY ARE AN ABSOLUTE DISGRACE OF A COMPANY AND HOPEFULLY WON'T BE TRADING MUCH LONGER!!

ABSOLUTELTY DISGRACEFUL!

ONE BAD REVIEW IS NOT GOOD FOR ANY COMPANY... BUT WHEN A SMALL COMPANY LIKE THIS GET SO MANY BAD REVIEWS... THE BUCK STOPS WITH THE BOSS...WHO IS AWAY, OR IN A MEETING, OR ON LEAVE ETC ETC BUT NEVER CALLS YOU BACK HIMSELF WHEN YOU ASK....THAT'S VERY BAD PRACTICE ...IT'S YOUR BUSINESS... YOU SHOULD HAVE AN AWFUL LOT MORE PRIDE IN WHAT YOU DO AND THE PEOPLE YOU EMPLOY DO, AND TREAT YOUR CUSTOMERS LIKE YOU WOULD LIKE TO BE TREATED YOURSELF ...WITH RESPECT, CARE, AND A FANTASTIC SECOND TO NONE AFTER SALES SERVICE... NOT HAVE A LAISSEZ-FAIRE LEADERSHIP... because if you don't give a damn then no wonder your staff do the same.

Your staff had to come all the way to my home FOUR times to rectify the damage the installers had done.
Numerous time consuming hours spent at mine in North Wales... up and down the motorway from Liverpool.
You have probably not made any profit at all on my instalation with the amount of man hours it's taken to respond to my emails/phonecalls and visits to my home, I wouldn't be surprised if you lost money on my instalation.

The owners who I believe are a married partnership in my opinion need to get re-trained and take more pride in your company. Employ decent staff by paying decent wages and your small family business could thrive.

The brand of the boiler you supplied is called 'ideal' and it is far from it!
Far too noisy, takes an awful long time for the so called instant hot water to kick in and I wish I had my well serviced very quiet 32 year old boiler back!

Don't bother replying to this feedback, I'm off for a Coffee... too little too late mate!
Just embrace it and learn from it to better yourselves.... but I know you won't, but I sincerely hope ANYONE thinking of buying from you...run a mile!

P.s. They even protested to trustpilot because I named and shamed them.... so trustpilot asked me to take their names down!! ABSOLUTELTY PATHETIC.... big babies!! YOU KNOW WHO YOU ARE.

Terrible company, shoddy workmanship and terrible communication trades not turning up ‘sorry I had a hangover’ was what he told me, scaffolding being left weeks after hindering my ability to come and go with my disability and also falling and hurting my ribs on a pole.
Pipes and wires everywhere to the point my kid burns his leg on the pipes all the time
There are more companies out there choose wisely very very poorly run company, probably because all there staff are self employed and get paid per job so try and rush it.
I have holes in my ceilings old pipes sticking out of floors and terrible plaster work and plastic covers all over ceilings, there are also live wires taped up where they took my old boiler away and still sat there for everyone to touch.
Keep saying we will send the same teams out to fix it, I don’t want the same people back to make it worse. Trading standards contacted.

Had the grant for the heat pump, rads , insulation and solar, had a bit of an issue with the plumbing of two radiators as my gf had to help the plumber as he was on his own, complained about the plastering as one wall was left well out, photos supplied from their own tradesmen, was told someone would be back to look at it, and rectify, month of no contact so rectify it myself, the joiners were good and went out of their way to sort the skirting around the bay window and they did a very good job, had it not been for the plastering and the fact my gf had to help fit two radiators I would have left more stars

These guys went above and beyond to help me . My boiler was broken I just didn’t have the money to replace it and when I called them I was getting really upset . The sales team took me through step by step and were able to secure me a grant to pay for a new boiler and loft insulation all free of charge - literally a god send !

Had my new boiler fitted by Fairway Energy, everything went to plan from survey to install, thank you

Absolutely fantastic, the men that came did a superb job, they were friendly, polite and worked hard. They layed plastic sheeting and left my house immaculate. They boiler works perfectly. I am beyond happy with the service and would highly recommend this company.

I would just like to say a huge thank you to Matt, Matt and Barry for installing our new boiler. They worked so hard and were all lovely decent lads with a wealth of knowledge between them. They even cleaned up as they went along and took away all the rubbish. Would definitely recommend Fairway Energy.

We applied for a government grant to have our old boiler replaced and have our loft insulated, we had contacted multiple companies to no reply until we come across Fairway Energy.

With that we want to say a massive thank you for everything, Tom the gas engineer was an absolute delight to your company he was absolutely brilliant, he was such a great pleasure to have work inside the house, everything cleaned up after himself not a single issue, polite presentable and just a very great person in general! And we all laughed when his brother walked in yesterday to do the electrical work who is the absolute spitting image of him! But we would like to send our sincerest thanks to the 3 teams and yourself as a company you’ve all been fantastic! Nothing has been an issue from start to finish 10/10

All this winter we have been cold we obviously went not told it would Not be as warm as the oil heating and unfortunately as I have got older we need extra warmth Wish we had never had it done keep ringing them But it would be good If someone was to come out and see us Please

I must say that every step of the way with our installation was carried out in a very professional manner. The team were a pleasure to have in our home, they were always open to explaining what was happening, they always ensured that at the end of each day they left the work area as clean and tidy as possible.
It was great to see how they all were very understanding about our dogs, even playing with them, thankyou Paul, Harry & Andy
I would like to extend our thanks to the whole team at Fairway were very helpful and many thanks to Daisy who went above and beyond with help. all our very best wishes to you all Dale & Deborah Carpenter

Amazing service can’t thank you enough ! Lovely friendly fitters, great job, extremely happy ! Thank you !

Fairway Energy are a truly excellent company who use amazing contractors to carry out their work. My daughter has had a complete heat pump system and solar panels fitted through the government scheme. Fairway Energy sorted everything from the initial survey to the completed job in super fast time which has been great for my daughter to have proper heating in these freezing conditions. I would highly recommend them and can't thank the whole team enough for their amazing work.

At first everything was good. The lads who took out my old hot water tank and boiler were friendly and seemed efficient. Then the problems started. They fitted a new combi boiler (ironically it is called an Ideal boiler, which is anything but ...)
The boiler has lost pressure numerous times over the last few months, but I can reset this without assistance now, I've done it such a lot!

I had to have a new bedroom radiator as soon as I put the heating on when the weather turned cool, after the boiler was fitted due to it having a massive leak, but they said it was nothing to do with them and I'd have to buy a new one and get it fitted myself, which I could barely afford. My hallway radiator has also started to leak ....again, nothing to do with them, they say. The lounge radiator needed a new valve also after being replaced. Seems quite a coincidence that all these issues started after they'd been.

The latest issue I have is to do with the boiler again. It has an L 02 fault which I'm told is to do with the ignition. I called Fairway yesterday (Friday) and they talked me through trying to sort out what they believe is a frozen pipe (putting hot water bottle next to the clip on the pipe under the sink. I've also used a heated wheat bag), so I've tried all that and I also poured hot water on my outside pipe. The water is running (and always was) but it's stone cold and my heating doesn't work. I can't cook anything as my cooker is a gas one. The weather is barely getting above freezing, so the flat is cold and even worse at night as we're in minus figures then. Luckily I have 2 electric heaters, but these aren't cheap to run. I care full-time for my 7 month old granddaughter, so this is a dreadful situation to be in. Obviously I can't bathe her either.

The after care service is very poor.

On Friday I was told to call them back before 5pm if it still wasn't fixed. I called them at 4.55pm and it went to voicemail! Now it's the weekend so I can't do anything until they open on Monday. I can't really afford to get an emergency plumber out.

I am so disappointed in their service and the hassle I've had to endure trying to get things sorted. It's unacceptable and I will be making a complaint.

I recently enquired about government grant scheme for cavity wall insulation, surveyor came along early December, done all his tests etc snd confirmed I qualified for free wall insulation, all booked in for 10/1 ,
Guys turned up and fitted all air vents, bathroom vent and filled all cavity walls, 2 of the best guys I have had work at the house, nice guys, great sense of humour and cleaned everything up after , Craig and Shaun you both a credit to your company , cheers for a fantastic job guys
(Up the Reds 👍🏻)

My father had this fitted in order to save on heating his home (was solid fuel) well so far the whole thing has been a farce!! He was without heating for several weeks because there was a fault with the new system that no one knew how to fix!!! Now he doesn’t think the solar panels are working as it is costing him over£15 in electricity each day!!!! Which for a pensioner on a pre payment meter is causing a hell of a lot of stress!! WHERE IS THE AFTER CARE TEAM? Popping round to check everything is running as it should?? We don’t want to be passed to IDEAL!!!! What is ideal is that fairways take ownership for not helping customers!!!!

I had a new Logic boiler fitted last month with loft and wall insulation and the service and quality from Fairway Energy is of a high standard. They have been really good to me and I wanted to say a big thank you for everything. Very happy customer.

Fairway fitted a new boiler 30.7.24.
With this cold snap, I've had my heating on.
It's taken 12hours for my house to reach 16oc.
I've been on the phone all day.
The pressure is beyond red.
They told me, it's not their problem, contact Ideal.
Yeah they're great and quick at fitting.
After care is non existent.
It's cost me a fortune, over 12 hours of my boiler working at 80oc, to hit 16oc.
Haven't even got the contact details for Ideal.
Awful customer services.

5/5! excellent company & could not be happier. thank you for a good service and being so helpful, me and my wife are made up with all the work done. we could not believe we could get tis all free but its true, thank you from Tez

Without consistent heating for weeks now. Leaving vulnerable people with chronic health conditions freezing. Heat pump has never worked. Used subcontractors who dont know their bottom from their elbows

Mike and Liam came to my house at 15 mosswood crescent in Nottingham . They fitted loft insulation and bathroom extract fan and trickle vents the window .the best thing I like about both are their behaviour and attitude . I will highly recommend these two guys for any future building work .